Great service. I live locally and had a large table delivered free of charge, owners are friendly and very communicative. Really enjoy this shop
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See what reviewers are saying
Ordered close to $500 worth of products with 4-6 week max wait time and after a lot of follow up from my end, received part of the order over 3 months later as the order wasn't made properly the first... See more
Order "in stock" items on 22 March. Got instant receipt for payment but it's now 20 April and despite repeated emails and messages I've received no information on when I might actually receive my good... See more
We ordered our outdoor piecce, awaited confirmation paid and went to pick up over Waitangi Weekend. We aere greeted at pick up location in Pokeno, no issues, friendly service, arrived home unpacked... See more
Company details
- Home Goods Store
- Bedroom Furniture Store
- Children's Furniture Store
- Fitted Furniture Supplier
- Furniture Store
- Furniture Wholesaler
Written by the company
Furniture and household goods online retailers & warehouse. Stocking IKEA and other brands. We offer a wide range of home category products such as sofa sets, sofa beds, beds, shelves and much more!
Contact info
34 gateway park drive, 2471, Pokeno, New Zealand
- +64099477205
- sales@idiya.co.nz
- idiya.co.nz
3.2
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Prompt and great quality!
My purchase arrived way earlier than I expected and was in great condition. I’ll definitely continue to make more purchases!! Thank you!!
1 July 2021
Caring Service
We were disappointed that the table was damaged but excellent communication and offer to compensate.
27 June 2021
Very pleased with the quick response to…
Very pleased with the quick response to our inquiry and acceptance of our order.
Disappointed with the time it took for the goods to be delivered. First attempt failed due to driver unfamiliarity with NZ house numbering convention.
I will use Idiya again and recommend them to others.
26 June 2021
Reply from Idiya
Thanks for your trust on us , Appreciate your patience . The first delivery attempt failed as no one was at home , we do not charge for second delivery attempt and delivered it . We have multiple delivery vans and drivers , as experienced as they are, This one probably made a mistake on the first attempt and we apologise on his behalf for trouble the delay might have caused. The benifits of controlling the entire delivery chain , is in situations like these where we have direct control over the delivery experience. We will put this incidence to our training manual for future use as well , Thanks you for sharing .
Reply from Idiya
thank you .
Great product & prices
Great product & prices. Overall happy. The only think not making this a 5 star review was clarity in delivery status - the whole time it said "processing" and gave a date that the goods did not get delivered on so I was guessing when they would arrive.
20 June 2021
Reply from Idiya
Thank you. We are trying to improve on this aspect. Our it teams and backend warehouse teams are working on that ..
Thank you for the feedback . These helps us to improve.
Quick purchase, efficient delivery
It was a quick and easy purchase and an efficient, prompt delivery. I was very happy with it.
20 June 2021
Reply from Idiya
Thank you . Your feedbacks , motivates team to wor harder.
Such quick service
Bed arrived so much quicker than what I thought it would be. Thank you so much. Only problem was that the there were two planks that were stuck together, when pulled apart it damaged the paint on both. Daughter was super excited and of course dad had to put it together all tonight. She absolutely loves it.
18 June 2021
Very slow shipping
Very slow shipping. I bought it on Monday and I have no idea when my product will be shipped. I have not any notification or anything about my order status.
18 June 2021
Reply from Idiya
Hi , sorry about that . Your table was backordered and is scheduled to arrive in another 2 weeks . Order status is always available to be checked online on our website using your order number and email address .
price too high
14 June 2021
Happy with service but...
Happy with service, but frieght cost is way to high. Someone is taking it in
13 June 2021
Good fast service
12 June 2021
Great Service
We purchased an Outdoor setting "Dakar" and a single chair unit.
The service was excellent and the staff very helpful.
We can not complain at anything and delivery was in 2 days time which was very surprising due to delays in getting some items due to covid. Very happy with all the service. D & C Matthews
8 June 2021
Unprompted review
This business appears to be a scam
This business appears to be a scam. They took my money for items said to be in stock and did not supply or refund after one week, which is their stated policy.
2 June 2021
Unprompted review
Reply from Idiya
hi sorry for delay in shipping we are facing at the moment , I can confirm that your order has been shipped today . It was nice talking to you on phone , I understand the delays are frustrating but contacting us before putting reviews helps us spend more time on job , less on reviews . Idiya ltd is the largest ikea stockist in the entire country and we apologise for the delays in global supply chain , we are working twice as hard but sometimes its taking more than a week , like 9 days in this case.
10/10 Will order from Idiya again
Service was quick and I was kept updated on the status of my delivery the entire time. The delivery men were lovely and I am absolutely stoaked with the product. 10/10 WILL order from Idiya again
9 May 2021
Reply from Idiya
Thanks . Appreciate the detailed review. We are patting our back.
Reply from Idiya
Thank you so much . Appreciation helps us team to work harder .
Hi, see review above
Hi, ordering the clocks and getting them to me was excellent, but you could improve on the packaging. The clocks were packed on top of each other in a tower with a bit of bubble wrap over the whole lot in a box that was far to small in height. Regards TON.
5 May 2021
Reply from Idiya
Hi Ton,
Thank you so much for the feedback , we will take extra care for that in future and will put our best effort to imporove.
Idiya Team
There is no real tracking function on order processing
There is no real tracking function to see where the order is. I had to follow-up with email closer to delivery time as there was no indication of the order being filled/despatched/in transit etc and no forthcoming communications to keep us in the loop.
That said, replies to my email were prompt which was most appreciated.
4 May 2021
Reply from Idiya
Thanks . Appreciate the review. We are improving automated tracking systems as we are scaling up .
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