iD Gaming Reviews 1,099

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the vibrant colors, crisp prints, and durable materials. Many people also highlight the smooth user experience, from designing custom items to the overall satisfaction with the final product. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted issues with their orders, including receiving incorrect items or wrong sizes. A few people experienced significant delays in delivery, and in some cases, packages were lost in transit, leading to frustration with the resolution process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the amazing quality, vibrant... See more

Quality

Clients share positive opinions on quality, frequently highlighting the high quality of materials, prints,... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast shipping times,... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, highlighting fast... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the smooth mouse movements and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered during the post-Christmas busy period and I’m guessing, with a smallish team, it took longer than normal to arrive. However, I was massively happy when it arrived and the quality is abso... See more

Rated 5 out of 5 stars

My son made his first ever online purchase with this company but unfortunately he ordered the wrong size pad. I emailed them a few hours later and they sent an invoice so we could get the bigger size... See more

Rated 5 out of 5 stars

Awesome mousepad, boss design! Have just got a new desk and monitor set-up (along with new mouse and keyboard) and wanted something just right to set it off. A chance comment by a co-worker got... See more

Rated 5 out of 5 stars

Absolutely love my gaming pad from ID Gaming. I went with a custom design so I was apprehensive about how it would print and it came out stunning! Exceeded my expectations and now I've got the itch t... See more


Company details

Written by the company

Deskpads with Personality. Make your setup pop using our huge library of exclusive designs. Join the 50,000+ strong gamers who have switched to our gaming mousepads combining sleek performance with vibrant aesthetics. UK based - supplying to the world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I brought the mat as a gift

I brought the mat as a gift, I think it looks lovely and it was a nice touch to be in a bag, wasnt expecting it. Had some really nice designs online - was hard to choose from.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

No response after failed delivery – feeling scammed

I ordered a mousepad from ID Gaming (Order #107664) on August 28th, costing €88.95.
The package was shipped with Asendia/DHL and received a tracking number:

Asendia Tracking:
LS942947090CH
DHL Tracking:
LS942947090CH

On September 5th, DHL marked the shipment as “not AGB-compliant” and returned it. According to DHL, this could mean the package was incorrectly prepared, oversized, insufficiently franked, or had wrong details. In other words: an error on the sender’s side.

Since September 5th (11 days ago), I have sent two emails to ID Gaming explaining the issue. I have received no reply at all.

At this point, I don’t know if they are ignoring my messages or if I’ve been scammed, but I am left without the product or a refund.

If ID Gaming sees this: please take responsibility for your shipping error, respond to customer emails, and resolve this situation. Until then, I cannot recommend ordering from this shop.

5 September 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

Apologies you have had this issue with your parcel. Our team did respond to your email stating they have sent this to the courier who is currently looking into what has happened here although it seems as though this email did not send. Rest assured they will get this issue sorted and you will not be left empty handed here

Rated 5 out of 5 stars

A product worth the price

The quality is better than expected. The design is actually better in person and I don't regret buying it. Shipping was also fast. Thx!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Wrong pad and no help from them.

They send me the wrong pad (and a dirty one too) and after trying to get into contact multiple times, they simply stopped responding to me.
I hope they like my money because I will never buy from them again.

23 August 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

Thank you for providing further details here. Upon review our team have replied to every ticket raised from your email address confirming that we have never received any images and stating this could be due to the file size of the images you have been trying to send. Our responses were sent on the 18th August, 27th August and the 3rd September. Our team never received a response to any of these replies. If you can response back to these with images our team can take a closer look for you. Please be aware of the file size of the images you are sending as too many attachments that are too large will usually not send

Rated 5 out of 5 stars

Great Quality Definitely Recommend

Great mouse pad. Was a custom design and it turned out great.
Delivery was quicker than I expected and it arrived in a nice little bag.
Would highly recommend and will definitely use them again for mouse pads.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Only place I could find that offered…

Only place I could find that offered XXL deskpads in a design that wasn’t plain black, quality is good and design is printed in high quality.
The price is higher than competition but ultimately I’m happy with the purchase.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal Quality & Quick Ship!

Quick ship, insanely good quality, I bought 3 and couldn’t be happier.

I got an ad for it on Instagram and was extremely skeptical, but ended up buying them anyway and I’m so glad I did.

I’ll eventually buy more for their landscape mousepads!

21 August 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.
The colour of the Mat I received was nothing like on the website, I sent 3 emails reaching out ID gaming, after a week they replied. I provided pictures and 5 days later still no reply.
Customer service is non existent with this company. Do not waste your time and money.

23 August 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Antony,

Sorry you have had this frustration. I have checked up on your customer service tickets and cannot see responses after we have requested photos. I think what has happened here is due to the file size of the photos you are trying to send us this is stop the email response coming through to us. Which would be why our team has yet to respond here. Are you able to send through the photos individually and reply back to your original email? This should solve the issue here

Edit: I have just had the team reopen your ticket with an email reply and request for you send the photos over individually so they can take a look here. If you could respond to them we can get this sorted for you

Rated 1 out of 5 stars

I take it money

I take it money scamm i take it money🤬🤬🤬

4 September 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

We don't think this review is about our company? We do not have an order in your name and we do not ship to Mongolia

Rated 5 out of 5 stars

Very nice!

I saw something on Reddit that said it wouldn't ever arrive to the US after I ordered, so I was very pleasantly surprised to see it arrive within a week or so! It's a great desk/mouse pad, I'm very satisfied with the feel and the design is beautiful.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Please Avoid - No communication. Slow/Nonexistant shipping

I placed an order for a mousepad and keycap bundle advertised as being delivered within 3–4 working days. Four days later, I received an email saying the mousepad had just started being made. After a week with no updates, I reached out to customer service but received no reply. Another week later, I followed up again and still heard nothing back. Eventually, I was issued a refund without explanation, only to learn it was because the keycaps were actually out of stock, despite showing as available at the time of purchase.

Something doesn’t add up with this company. I’ve noticed they reply to half of their reviews claiming orders were “lost in transit.” It’s strange that this seems to happen so frequently with them, yet not with other companies...

Edit: Upon reading more reviews, I feel like thanking my lucky stars for my impromptu refund. Seems like a lot of people were in the same boat as me but they never end up getting the product or their money back. I cannot stress enough - please do not buy anything from this company.

17 August 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Ethan,

Apologies you have had this experience. We were unfortunately unable to get the stock of the keycaps you had ordered. Therefore rather than continue to keep you waiting any longer we issued a full refund which we felt was the correct thing to do as we was unable to fulfill your order.

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