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Rated 5 out of 5 stars

Mark Jackson was great. He explained everything I needed to do and emailed me all the instructions. He went over all the information with me step by step. Made sure I understood the steps in which I n... See more

Company replied

Rated 1 out of 5 stars

Why is it a company thats supposed to protect its customers from fraud, make it so hard to cancel their service? They make you call in to a call center, where their employees lay on a heavy retenti... See more

Company replied

Rated 5 out of 5 stars

OurThe experience was great because Mr. Jackson explained the status of my account in a very good manner. He gave me an idea of what to be expected. Also, your company is an excellent company.

Company replied

Rated 5 out of 5 stars

I had a great experience getting the much needed assistance with an account that was fraudulent put on my credit report. Leif from IDIQ worked with me every step of the way.

Company replied

Company details

  1. Software Company
  2. Computer Security Service

Written by the company

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Contact info

4.1

Great

TrustScore 4 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! She helped with all my issues!!

6 January 2025
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Rams! We're always happy to assist.

Rated 5 out of 5 stars

Great customer service

Great customer service! I really appreciate it.

3 January 2025
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Ayana! We're always happy to assist.

Rated 5 out of 5 stars

Personalized assistance

I wanted to express my gratitude for Carla's assistance today. She called me and provided step-by-step guidance to resolve my sign-on issue. She remained on the call as I followed each instruction, and I greatly appreciated her personalized support and in-depth knowledge.

3 January 2025
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Joyce! We're always happy to hear how amazing our team is!

Rated 5 out of 5 stars

Awesome Service

Was patient and solved my issue quickly.

3 January 2025
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Ghary! We're always happy to hear how amazing our team is!

Rated 5 out of 5 stars

Professional

My experience was knowledgeable that was a result of patience coupled with professional customer support. It's rewarding when representative shares knowledge that enabled me to continue with the hurdles that has led to issues beyond my control.

30 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Earlean! We're always happy to assist.

Rated 4 out of 5 stars

The customer service received was good

The customer service received was good. I’m still working with Christin to make sure my credit information isn’t compromised. Thank you

26 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Vernessa! We're always happy to hear how amazing our team is!

Rated 5 out of 5 stars

identity theft

After falling victim to identity theft. I had the pleasure of having Christian Cruz helping me. He has been amazing and supportive. He answers all my questions and always shows extreme patience during this difficult time. And ALWAYS follows up. He is the BEST!

26 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for taking the time to share your feedback, Melissa. We're pleased to hear our Customer Care Center was able to provide you with valuable identity theft protection information.

Rated 5 out of 5 stars

Jahs customer service was exceptional

Jah went over a lot with me and informed me of multiple ways the company can help with my personal credit goals. Very big help and no matter how stupid I thought a question might seem he reassured me that there is no such thing as a stupid question when I’m trying to gain knowledge about credit.

14 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Teyonnah! We're always happy to assist.

Rated 5 out of 5 stars

IdentityIQ Review

IdentityIQ Review: Outstanding Support in a Difficult Time

I recently had the unfortunate experience of having my personal information compromised due to a data breach. In the midst of this stressful situation, I reached out to IdentityIQ, and I must say, their service and support exceeded my expectations.

Christian C., my representative, was not only professional but also empathetic and incredibly knowledgeable. He patiently guided me through the steps to secure my identity and provided detailed insights into the monitoring services offered by IdentityIQ.

The platform itself is user-friendly, offering real-time alerts, detailed credit monitoring, and tools to help mitigate potential damage caused by identity theft. With Christian’s assistance, I was able to take the necessary precautions to safeguard my financial and personal information.

IdentityIQ’s swift action and thorough service gave me peace of mind during an otherwise challenging time. I highly recommend their services to anyone looking for a reliable and proactive identity protection solution.

Rating: ⭐⭐⭐⭐⭐

Thank you, Christian C., and the IdentityIQ team, for your exceptional support!

19 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Nikia! We're always happy to hear how amazing our team is!

Rated 5 out of 5 stars

Victoria helped me with my inquires and…

Victoria helped me with my inquire and explained something to me. Very pleasant person! Coffee on me!

18 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Cindy! We're always happy to assist.

Rated 5 out of 5 stars

Great Customer Service Support

I had a great over the phone customer experience with Dawn. She was very knowledgeable of everything I needed to know. Thank you!

16 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Shaun! We're always happy to assist.

Rated 5 out of 5 stars

This was the 3rd time we had an issue…

This was the 3rd time we had an issue with each of our accounts and each time no one could determine why our credit cards would not work. The assistant today found the cause in about 2 minutes. She was wonderful and fun to work with.

16 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, William! We're happy to hear how amazing our team is!

Rated 5 out of 5 stars

Her patience was great

Her patience was great

11 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Mark! We're always happy to assist.

Rated 5 out of 5 stars

Randy and Shelby

Randy and Shelby, were amazing professional, knowledgeable and pleasant to talk with, customer relations phenomenal.

Thank you,

11 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Rodano! We're happy to hear how amazing our team is!

Rated 5 out of 5 stars

Kenya was kind

Kenya was kind, patient and knowledgeable and we came up with a solution. Thank you Kenya

9 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Melinda! We're always happy to assist.

Rated 5 out of 5 stars

Great customer service

Great customer service

10 December 2024
Unprompted review
IdentityIQ logo

Reply from IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Tonya! We're always happy to assist.

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