Identità Reviews 3,183

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, highlighting the craftsmanship and luxurious feel of the shoes. Many appreciate the unique designs and comfort, even with high heels, and often receive compliments when wearing them. However, some people were dissatisfied with the delivery service, noting significant delays and a lack of communication regarding shipping. There are also reports of issues with receiving the wrong size or product, and a number of customers experienced difficulties obtaining refunds, sometimes incurring unexpected charges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While many customers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality,... See more

Order

People report ambiguous experiences with order. Many customers express significant frustration, citing issues... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoes were ordered for my niece to wear at her wedding. Unfortunately it transpired they had to be manufactured as were not in stock at the time of ordering. Being over the Christmas period this... See more

Rated 4 out of 5 stars

Whilst the shipment was very delayed, when the items were ready they were able to rush them too me so they arrived just in time. Appreciate them doing all they could to expedite and it was great to be... See more

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Identita Karen boots Patent Red

Ordered the Identita Karen boots in patent red with 120 mm heel as a present for my girlfriend, Dana. Communication pre-delivery was non-existent. The boots did finally arrive about one month after they were ordered. My girlfriend absolutely loves these boots. She is a "boot-aholic" and already had 14 or 15 pairs of thigh high boots. These Karen boots are (just below the) knee boots in a beautiful striking red colour. My girlfriend loves the boots. She is normally a size 39 but ordered one size up (size 40) because there is no zip so one needs to be careful on size. However, the size is a perfect fit for her. She loves these boots and says they are high quality and super sexy. She gets many compliments. The boots are not cheap but the quality is excellent so the boots are actually really "good value for money."

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Most female boots on earth

First of all I like the model of my boots. I purchased the FARAH BLACK SUEDE and I love them so much, so female with my wardrobe. I really love the brand and also the quality. The texture of the material is amazing. They are high but easy to walk and a lot of compliments received. I am so happy I discovered Identita Shoes.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Really high quality beautiful shoes at very reasonable prices. Such a rarity.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality of the shoe

Quality of the shoe. Finest of leather, assembly; the heel perfectly vertical so there is no rolling of ankles.
But, Quality is by far the best sales point and there is no other Italian hand-made shoe that can compare.

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Very nice choes

Very nice choes. Delivery was perfect.
I bought ankle boots, and the calf feels a bit tight. I need to stresh the leather. Otherwise I would hve put 5.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful shoes

Wonderful shoes - design, craftsmanship ... a pleasure to wear! Thank you for making these wonderful heels!

26 June 2025
Unprompted review
Rated 2 out of 5 stars

The discount is not applied

The discount this company announces on 'all items', is not applied on all items. So 70% is not always correct at checkout.
I have emailed on this topic, but received no reply.
So be caregull at checkout.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

I have bought numerous pairs of shoes and boots from identita… they are now my go to brand , they have every colour , size and style of shoes you could ever need , the quality is amazing and they are well priced

3 November 2025
Unprompted review

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