Just a few things ..... I don't like the "density" charge. I do understand that your wigs are human hair, but why not make them substantial enough that that additional cost is not needed. I have been... See more
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Company details
Written by the company
We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability. As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions. We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping. At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.
Contact info
United States
- +1-717-883-5951
- cs@idefinewig.com
- idefinewig.com
Hasn’t replied to negative reviews
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The quality of the product is great
The quality of the product is great! Very natural looking.
Where is my wishlist? I see where to move items to a wishlist but it's nowhere to be found on the site.
Occasionally I have trouble scrolling on the site
Disappointed
I still haven’t even seen it sent out yet. Every time I order from this place it takes forever to ship and get to me and it’s not even a custom order. It’s frustrating because I pay and they take the money right away but takes a month to get my wig,,, not custom. I reached out by email to see why it’s taking so long and 2 days later I still don’t hear anything back.
The purchasing process was great
The purchasing process was great! It's just a matter of time waiting for the wig to be sent out.
I don’t have any issues
I don’t have any issues. I am moving soon and will not need the order. Thank you.
Meshell Bledsoe
It was hard navigating through the…
It was hard navigating through the website. I had to order twice for the two items I wanted, rather than combining them in on order.
I would like to wait until I receive…
I would like to wait until I receive the item I ordered before I make a comment. Overall the selections and ordering experience was clear and precise.
Purchasing experience was great
Purchasing experience was great. Excited to see the wig.
DO NOT PURCHASE A WIG FROM HERE UNLESS…
DO NOT PURCHASE A WIG FROM HERE UNLESS YOU WANT TO JUST GIVE YOUR HARD EARNED MONEY AWAY!
WORST WIG EVER! If j could give ZERO stars I WOULD!
QUALITY: EXTREMELY BAD
Cut of bob: TERRIBLE! It was uneven on both sides AND I DONT KNOW WHAT KIND OF CUTTING THEY DID TO THE BACK!
IT WAS LIKE A 9 MONTH OLD BABY PUT THIS WIG TOGETHER!
The quality of the human hair
The quality of the human hair, the curls, the colors. I get compliments on my wigs, my sister in law ordered her one from your store. Thanks l love most of your styles and colors. I love my gray and black wigs because they don’t make me look old. Thanks very much for your products.
Custom Order Request (They're Concern Is Pleasing)
Still doing my order process. The concern of their customer-service is quite caring for my custom order.
i purchased a wig that was advertised…
i purchased a wig that was advertised as brown. it came black. i called and emailed as soon as i got it. i took 3 photos so i can get a return address. i emailed and called there number 3 times no response. i have been a very good customer purchasing many wigs from them. there return policy is a fraud. please do not buy from them
The experience was great
The experience was great. However the discount wasn’t added before final total.
Your product is off the chart I’m not…
Your product is off the chart I’m not a women that wear wigs I was impress by the style color just a great look I would definitely buy again Thank u my rating five stars and
beyond.
Your website did not take me to the…
Your website did not take me to the menu to apply my discount code to save me $50. I CANCELLED MY ORDER. PLEASE Refund my CREDIT CARD and STOP SCAMMING PEOPLE THIS WAY.
Easy steps were simple and the price is…
Easy steps were simple and the price is reasonable!!! Thank you for honoring and placing my order!
Very easy to order
Love the choice of small wigs
Love the choice of small wigs. BUT, it would be nice to choose which side the part in on while ordering. I know it has the parting space...but it is not the same.
IDefine wigs is the worse wig I have…
IDefine wigs is the worse wig I have ever purchase. What I got in the mail was not what I ordered. I tried to return it and they offered me 30$ to keep it. I paid $109.00 for it. This wig was so bad I would not wear it to take the garbage out. I was refunded $89.00, I paid $22 dollars to return it. I will never never never purchase a wig from this company again
It is the most difficult website to deal with
It is the most difficult website to deal with. Even trying to order is hard. You expect people to order the way you have things setup impossible. Although you're making it clear that the items being ordered were good.
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