Ideavillage Reviews 

I purchased the Copper Fit X Back Brace 0 communication sent several emails for tracking and no response. Would not buy from this company !!!! Amazon gets the same product over night

I bought it microtuch titanium shaver ((ROVOR) I had just got it plugged in for charging and after five minutes the razor turned itself on and would not shut off the controlls were not working or illuminated it was just running i tried everything to shut it of including throwing it in the toilet this thing is an absolute piece of garbage and is still running im getting ready to take it outside to run it over absolutly ridiculous so tired of the garbage companies pumping worthless products on the people!

Disappointing Lack of Customer Service Support for an Effective
Lower Back Brace Product – No Response After Multiple Emails
Saturday, November 15, 2025, 10:00 AM PDT

I purchased the Copper Fit X Back Brace (Curved Lumbar Panel, Adjustable Power, X-Large) through Walmart Plus on July 7, 2025, for $59.99.

In the first few months, it was essential in easing my severe lower back pain, which has worsened recently. The brace provided essential support, allowing me to manage basic tasks like grocery shopping that would otherwise be impossible.

I was genuinely grateful for a product that exceeded my expectations in terms of initial quality and comfort.

However, after just over four months of use, the primary Velcro strap at the front (which secures the brace around the stomach) has started slipping and no longer holds securely. This renders the brace ineffective, especially during the time when I need it most due to my ongoing back injury.

I make decisions and judge a company not at the point of sale, but when I need help and support for their product. If a company can take my money instantaneously and debit my credit card, they should be able to respond promptly to requests for support—especially when the product fails to function as promised within what I understand to be a 6-month repair or replacement guideline.

I reached out to Copper Fit’s customer service telephone, and they instructed me to an Idea Village customer support email with photos via email so they could evaluate the situation. Here is a timeline of my attempts:

1) Friday, November 7, 2025, at 12:13 p.m. PDT: Sent my initial email to copperfit (which I later learned was incorrect). In it, I detailed the problem, expressed appreciation for the product, and requested repair or replacement guidance. (I attached photo screenshots of the Velcro issue.)
2) Saturday, November 8, 2025, at 1:35 p.m. PDT: Resent the email to the correct address, copperfit at customer service, after realizing the error. I also sent it to all other customer support addresses for Idea Village and Copper Fit that I could find.
3) Email sent ideavillage at customer service on Monday, November 10, 2025 at 4:36 pm PDT. This third (3rd) customer support email contained all the details and attachments associated with request and support needed with CopperFit.

I did not receive and “error or failure to send message” from my Google email account.

Since my ability to focus was extremely challenged by my debilitating back, my salutation on my email was:
Dear Life Village Customer Servicev Department::

I don't think, it should have been an issue due to all the photo attachments and Walmart Plus order attachment connected with this email.

Despite being informed to wait a few more business days for a response, my severe back injury makes it impossible for me to postpone taking action any further.

I have received no acknowledgment or reply whatsoever, which is incredibly frustrating and leaves me without a functional product during a critical period.

I truly wish I did not have to post this review, as the brace was helpful initially, but the complete lack of customer support has been a huge letdown. I hope this prompts Idea Village and Copper Fit to reach out and resolve the issue—whether through repair, replacement, or refund.
For now, I cannot recommend this product or company based on their post-sale service.

Thank you for taking time to reading my review of Idea Village and it's NON-RESPONSE to this customer after purchasing their Copper Fit lower back brace.

LCJ