I can't recommend Dylan highly enough. From start to finish, he was professional, honest, and a pleasure to deal with. Everything was handled smoothly, with clear communication throughout, and he made... See more
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Jake Greenlees contacted me and was incredibly helpful and pleasant throughout. This is not my area of expertise, but Jake explained everything in such detail that I felt completely confident signi... See more
Company replied
I can’t thank Jay and Jordan at Ideal Utilities enough for the help they gave me. I was having major issues with the contract I was tied into and didn’t know where to turn. From the first conversa... See more
Company replied
We have been extremely impressed with the service provided. Jake Greenlees took the time to understand our business needs, clearly explained the available options and secured the best possible deal... See more
Company replied
Company details
Written by the company
At Ideal Utilities we are committed to saving your company money on your energy bills. If you are tired of paying extortionate rates and are seeking to significantly slash your monthly outgoings, you have come to the right place.
Contact info
St Georges court, PR4 2EF, Kirkham, United Kingdom
- 01772 286116
- Customer.support@idealutilities.co.uk
- idealutilities.co.uk
4.6
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The caller from Ideal Utilities was a…
The caller from Ideal Utilities was a refreshing change from the usual Utility Brokers hounding for business.
These people gave good honest advice, called from the UK, spoke unhurriedly, clearly and concise. Came across as having my interests at heart rather than there own. Professional start to finish.
15 March 2021
Reply from Ideal Utilities
Good morning Mr Allwood,
Thank you for the amazing review and its great to hear you had such a positive experience using our services.
All the best in the future - and we look forward to speaking with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
I have had a very good experience with…
I have had a very good experience with Ideal Utilities, I was sceptical to begin with but they have found me a cheaper electric and gas provider, which will save the company a lot of money in the long run.
19 November 2020
Reply from Ideal Utilities
Good morning,
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Very pleasant experience, hassle free.
I've simply had a very pleasant experience with the sales representatives at Ideal Utilities. The entire renewal process was super easy and they even managed to save me money on a new contract with my current electricity provider. Happy customer. Thank you!
29 October 2020
Reply from Ideal Utilities
Good morning,
great to hear you had a great experience using Ideal Utilities. We always aim to make sure the team you deal with as a customer are spot on and glad to hear this was portrayed.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
very polite and professional both ben…
very polite and professional both ben and jordan done their job very wellif things work out as good as promised i will definately use them again.
gerry williams C&G FINISHES LIVERPOOL.
29 September 2020
Unprompted review
Reply from Ideal Utilities
Good morning Gerard,
We always aim to make sure the team you deal with as a customer are spot on and glad to hear this was portrayed. The kind words will be passed over !
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Ben knew what he was talking about.Very…
Ben knew what he was talking about.Very pleasant and overall a very good attitude .
22 September 2020
Unprompted review
Reply from Ideal Utilities
Good morning,
Thank you for the amazing review ! I will pass the kind words over to Ben and the team you dealt with.
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Honest and clear to use
18 August 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Mrs Beesting,
Glad to hear the agent you dealt with gave you a positive experience, the words will be passed over.
We look forward to re-engaging with you in the future.
Jamie,
Customer services team
Ideal Utilities.
These Guys were most helpful and will…
These Guys were most helpful and will do business with them again. they answered all my questions and made the whole process of finding the right energy supplier for our needs very easy. thanks guys
18 August 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Pat,
We appreciate the amazing review and the kind words will be passed over to the team you dealt with.
We look forward to re-engaging with you in the future.
Jamie,
Customer services team
Ideal Utilities.
Fabulous...so easy and simple to…
Fabulous...so easy and simple to switch...Ideal Utilities did everything and saved me well over a £1000...
Highly recommend ...ask for Ben Turnbull
17 August 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Michelle,
Happy we could look after you - We wish you all the best for the next 24 months.
Jamie,
Customer services team
Ideal Utilities.
VERY HELPFUL AND EASY TO CONTACT
VERY HELPFUL AND EASY TO CONTACT. WOULD DEFINITELY RECOMMEND THEIR SERVICES.
23 June 2020
Unprompted review
Reply from Ideal Utilities
Good morning Mrs Challinor -
Thank you for the great review !
We look forward to re-engaging with you in the future.
Jamie,
Customer services team
Ideal Utilities.
Excellent customer service
Excellent customer service, Jordan was very knowledgeable & considerate, definitely an asset in his field
Thank you
17 June 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Mrs Thomson,
amazing review and the kind words are greatly appreciated. I will let Jordan know he acted in a professional manner.
we look forward to speaking to you when your up for renewal next time round,
Jamie,
Customer services team
Ideal Utilities.
I recently dealt with Max Baker at…
I recently dealt with Max Baker at Ideal Utilities. He was extremely clear and helpful from start to finish. I thoroughly enjoyed my experience and would recommend both him and the company.
2 June 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Bradley,
The positive words will be passed over to Max and the team you dealt with.
We trust your new contract will run perfectly, if you do need us in the future please don't hesitate to contact us.
All the best with the business and we look forward to re-engaging with you in a couple of years.
Jamie,
Customer services team
Ideal Utilities.
It has been a proactive and financially…
It has been a proactive and financially rewarding service provided. Thank you.
1 June 2020
Unprompted review
Reply from Ideal Utilities
Good afternoon Mr Benson,
Thank you for the amazing review - our aim is to always offer a positive service and it's great to hear the team you dealt with dealt with you in a professional manner !
All the best with the business and we look forward to re-engaging with you in a couple of years.
Jamie,
Customer services team
Ideal Utilities.
Ben Turnbull
Ben Turnbull, my advisor - very informative, helpful and polite
27 May 2020
Unprompted review
Reply from Ideal Utilities
Good morning,
Thank you for the amazing review - The kind words will be passed over to Ben and the team you dealt with.
All the best with the business -
Jamie,
Customer services team
Ideal Utilities.
Ideal Utilities did a great job for us.
Ideal Utilities did a great job for us.
Very thorough and competent. They managed to save us a considerable amount on our gas and electricity supplies.
We are confident that we got the very best deal available and have no hesitation in recommending them.
FG Edmondson
Managing Director
10 December 2019
Unprompted review
Reply from Ideal Utilities
Good Morning Gary,
Thank you for the amazing review - Its great to hear our pricing team have managed to beat the market the kind words will be passed over to the team you dealt with.
All the best over the Christmas period.
Jamie,
Customer services team
Ideal Utilities.
Excellent service
13 November 2019
Unprompted review
Reply from Ideal Utilities
Hello Kerry,
Thank you for the great review and kind words! All the best over the christmas period.
Jamie,
Customer services team
Ideal Utilities.
Ben was very professional and managed…
Ben was very professional and managed to answer my barrage of questions which I had dealing with a new company. As I found out I shouldn’t have worried as their team did a fantastic job helping me secure a great deal for my electricity and also had a great after sales team that checked in with me a few weeks down the line. Thanks, Spencer - ps, sorry the review took so long :)
22 October 2019
Unprompted review
Reply from Ideal Utilities
Hi James !
Thanks for the great review, much appreciated. We understand trusting a new company can sometimes be a daunting task and i'm glad to hear we gained your confidence and looked after you at the highest standards.
Jamie,
Customer services team
Ideal Utilities.
Very pushy
I have just had a call from a representative who was very 'clever' in getting to talk to me as we are inundated with brokers who claim they can get best deal when our energy renewal is due. He was very pushy and sent across the LOA for me to sign while he was on the phone in case I had any questions !!! I have no doubt that deals can be made and prices reduced but I am not going to sign something online without further investigation on the company etc but he was very insistent. I have now instructed the team to deflect any calls from Ideal Utilities (a name that he never actually offered up when the call first came through) and ignore or forward to me any emails from them
21 October 2019
Unprompted review
Reply from Ideal Utilities
Hello Fc, We are sorry your experience did not match your/our expectations & we appreciate you bringing it to our attention. We do set ourselves high standards and we are sorry it was not met in your interaction with our company. If you would like to discuss this further please feel free to contact me directly on Tom.Mcdonald@idealutilities.co.uk and hopefully we can give you more confidence in our product we are offering.
Tom,
Head of Customer services team
Ideal Utilities.
Great service
Great service. Jordan did a great job on sourcing lower prices and also helping us align the contract timings for our multi Site practices.
7 October 2019
Unprompted review
Reply from Ideal Utilities
Good afternoon Lillian,
Happy we could help ! Your kind words will be passed on to jordan and the team you dealt with. Thank you for the amazing comments and review.
Jamie,
Customer services team
Ideal Utilities.
Excellent Service
Excellent Service. Very happy with the whole process.
3 October 2019
Unprompted review
Reply from Ideal Utilities
Good morning Varsha,
Great to hear you had a positive experience using Ideal Utilities. Your kind words will be passed over to the team that you dealt with.
Jamie,
Customer services team
Ideal Utilities.
Reply from Ideal Utilities
Hello Caffi Seren,
We appreciate the brilliant review. Thanks !
Jamie,
Customer services team
Ideal Utilities.
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