IDEAL OF SWEDENReviews 

Yeah the perfect gift, as long as you know you/your love one don’t want to return it! You pay for shipping and even more if you wanna return an item that don’t even look like the item on the website! I was extremely disappointed with my items when they arrived, but there’s no way I’d want to pay over $10 for returning it for another product because it doesn’t look like the pictures on your site... you mistake but customers pay it. Well played for scamming customers.

I have JUST submitted my order but want to cancel it, and I cannot go through the chatbot. It keeps telling me about the return process but i will not want to even receive my product!!!!! I want my money back this is unacceptable!!!!!

The worst company I had ever placed an online order in parallel with the worst costumer service.
Literally the package came after 2 months I made the order, although in their site was a clear report that I will receive it within 2-3 working days.I ask for a refund - as I had the right - but it never happened. I completely regretted my purchase! In international sites as Amazon,Zaful even on EBay the costumer service is better and there policy is more costumer friendly.
Last but not least, their product was not worth the hassle at all. I got to the point where I wanted to contact with the European Consumer Protection Agency to claim my rights as a consumer.Unacceptable company behavior - I will never order again.
Please don’t reply that you are disappointed with our negative reviews,do something to change our minds!

BUG IN THEIR WEBSITE, AND THEY REJECT TO BE RESPONSABLE. RESULT: I LOOSE 30 EUROS.

When we start purchasing on the website, we first select our phonetype. Then you trust the site to select the right products for your phone automatically. It did with the clutch and phonecase, but not with the screenprotector. So I made an order for three pieces but received the wrong screenprotector.

I asked them for help. They did not take any responsability and told me to send the screenprotector back and order a new one. So I would lose the discount from my first complete order because by sending it back, I would come under the 55 euros that I needed to spend, for the discount. And next to that I would not get the discount on the re-purchased screenprotector, aaand pay for the shipping. While the offer was online still available. Their website made a mistake and they put it on the client.

So the website can't be trusted, and their responsability even less. They said no and no, 4 times. Then asked me if I wanted to speak to the head of the department, I mean: come on! Waste of my time. Just to threaten me.

Since I would lose too much money, I decided to use the screenprotector whatsoever, though its way to small, because I don't want to waste money. I told them I would write a bad review. Here it is.

10 hours later after their no's, I received an email with a discount code so I could order a new screenprotector with a the whole discount. But still: shippingcosts on me, and losing the discount on my first order because if I send the screenprotector back, I will come under 50 euros. No service at all! They tried to make me happy with this kind of small thing, an email with golden sparks. But in the end: I did lose all the money, and they just leave you with it, because A MISTAKE IN THEIR OWN WEBSITE.

No Ideal of Sweden for me anymore.

Bra bra bra bra bra bra

I made an order on 1st of November. Almost 3 weeks later I am still waiting for the package. Poor customer service - being able to speak with the REAL person seems challenging. I DO NOT RECOMMEND!

Unfortunately no where in the website didn’t mention they don’t have return policy. I went to post office to return my item because they send me wrong case size and also they didn’t deducted 20% extra off on my items, I found out I have to pay for return and I really disappointed with this website. Even their customer service so awful and not helpful at all. Most time you are chatting with automatic system, I connect one time and after 2 min she left. Please don’t buy anything from their company. Super awful customer service, they don’t have even phone number to call...

Though i should have read their return policy before purchasing online. i was utterly dissappointed to know after purchasing that they do not have a free return policy.

My items have not passed the 14 day mark but i decided to keep one item, the tag of which i lost only to see all their items are at a 50% mark down sale which means i feel like i have over paid for an item that cost 1500 kr which is not slashed to half its price. Its a joke. Because now im paying 200 kr to return the rest of the items slashed at 50% too. The item i decided to keep came with two small scratches on the metal buckle.

Their system is so poor, if i purchase online I cannot return the items to their store and hence have to pay the return fee

Definitely not purchasing from this rip off company

Quality is okay nothing special especially at the price point .

The real reason behind the poor review is the cost of the return for the customer

I paid 15£ to return something due it being international

Disgusting to be honest

My fave phone cases! Love all products!

Great quality, quick next day delivery. Highly reccomend!

Edit: I’m pleasently surprised how Ideal of Sweden solved my complaint. Just one day after my negative opinion they contacted me and offered a new case. I really respect that kind of approach to clients. I’m really happy, thank You Ideal of Sweden.

After two months of using there are scratches on the sides, the color wore down and the sign became silver instead of golden. Comparing to the quality, price is too high. I’m quite disappointed.

Pretty fast delivery and the iphone cases are amazing, I liked the package too!

Worst company I’ve dealt with in many, many years! Customer service is none-existent! Following the return of 2 items months ago that were received, they have neglected to inform Klarna who have been attempting to take payment for the returned items again & again & again! Despite numerous attempts to make contact & have this issue resolved by myself & Klarna! - Still no light at the end of the tunnel! - Appalling experience!

The magnetic ring is not as practical as I thought it would be.

Very good design, I really love their brand and had no problem with the service. However their cases are not very good in protecting the phone from damage, especially around the corners. I managed to break my screen on the first month I had my phone so I had to change to an ugly plastic case instead (which unfortunately works better) . If you’re careful with your phone I recommend this brand :)

After putting on "Fashion Case Galaxy A50" NFC doesn't work on my Samsung a50.

Was a really quick and easy order and the products arrived quickly with good packaging.