Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Reply from Id Photo
Hello Claudio,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
WARNING, subcription
WARNING, automatic subcription of 39,90 euros a month is disguised. After realising I had been charged I canceled and ask for a refund but they refused. The service that I paid 2,90 did not even meet requirements for the photo i needed.
25 April 2026
Unprompted review
Reply from Id Photo
Hello Tobias,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the photo requirements, our service generates ID photos based on standard official guidelines (background, size, framing). However, final acceptance always depends on the specific authority requesting the document, which may apply additional or stricter criteria.
If you believe there has been an issue with your billing or service, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam website
This is a scam website. Fraud. They seem to sell a product of one time payment but indeed they draw monthly payments. Also their product is nothing to have with what is accepted as e-photo in France and can not be utilised for online official applications.
27 April 2026
Unprompted review
Reply from Id Photo
Hello Fred,
We are sorry to read about your experience and understand your concerns.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding e-photo compatibility, our service generates ID photos following general official formatting standards (size, background, framing). However, acceptance for official online applications (such as French administrative services) can depend on specific system requirements, and in some cases additional validation rules may apply that are outside our control.
If you believe there has been an issue with your order or billing, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
BEWARE
BEWARE! Very misleading website! I only wanted one passport photo and discover it is a subscription website that charges you monthly 2 days after you purchase one photograph. This is hugely misleading and in my opinion constituents mis - selling. Avoid!
28 April 2026
Unprompted review
Reply from Id Photo
Hello Lynne,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand your frustration and regret that this was not clear in your experience. If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Absolute con
Absolute con. I tried to get a passport photo done, which despite being advertised on the website as acceptable is not acceptable as they are digitally altered. Then, I was automatically signed up for a £40pcm subscription which I never signed up for! Appalling!
27 April 2026
Unprompted review
Reply from Id Photo
Hello Jennifer,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos based on standard official requirements such as background, framing, and size. However, final acceptance is always determined by the relevant authority (e.g., passport office), which may apply additional criteria regarding image processing or suitability.
Regarding your concern about the subscription, the service operates with a trial offer that includes automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Nothing is said when you order your…
Nothing is said when you order your pictures that it is a subscription service and my pictures aren’t even showing on my desktop. Absolutely awful that there is nothing about the cost until after you have paid for the pictures that it has then set you up to a subscription and they then take a further £39 or what ever it was out of your bank account. Awful site.
26 April 2026
Unprompted review
Reply from Id Photo
Hello Wendy,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the issue with your photos not appearing on your desktop, this can sometimes be related to browser settings, download permissions, or email filtering. In such cases, the file is normally still available and can be resent or recovered by our support team.
If you have not received your photos or need help cancelling or reviewing a charge, please contact our support team with your account email and payment details so we can assist you promptly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Photo was not good enough for Passport
Photo was not good enough for Passport
Also was subscibed without my knowledge
26 April 2026
Unprompted review
Reply from Id Photo
Hello Sion,
We are sorry to read about your experience and understand your frustration.
Our service generates passport-style photos that comply with general official requirements (size, background, framing). However, final acceptance always depends on the specific passport authority, which may apply additional or stricter criteria, meaning a photo can occasionally be refused even if it meets standard guidelines.
Regarding your concern about the subscription, the service operates with a trial offer that includes automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Pay £2.90 for a passport photo what is…
Pay £2.90 for a passport photo what is a good price what is really bad is they set up a subscriptions for £39 what is separate checkbox what I did not select but they did it anyway if you do use this website check the account they set up for you and cancel the subscription
25 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding subscription management, users can cancel at any time via their account or by contacting our support team. If you believe there has been an issue with your billing or cancellation, please contact us with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Don't forget to cancel!
Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscription fee.
25 April 2026
Unprompted review
Reply from Id Photo
Hello Sarah,
Thank you for your feedback.
We are glad to hear you found the service easy to use and helpful for creating passport photos. We also understand your concern regarding the trial period.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and confirmed in the order confirmation email.
We appreciate your reminder and will continue working to make this information as clear as possible for all users.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Warning! Hidden fees and unauthorised subscription charges!
Be extremely careful with this company. I placed a simple order for 4 passport photos last week and paid the agreed price, but they have since taken unauthorized payments from my account.
They charged me an extra £39,90 and then another £6,90 without any warning or clear communication. At no point during the checkout process was I informed that I was signing up for a recurring subscription or that there would be additional costs beyond the photos themselves.
This is a deceptive and predatory business practice. They wait until they have your card details and then hit you with hidden fees. It is incredibly dishonest to charge customers nearly ten times the original price of the photos without consent. Check your bank statements immediately if you have used them! I will be reporting this as a scam to my bank. AVOID AT ALL COSTS.
24 April 2026
Unprompted review
Reply from Id Photo
Hello Thaís,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the possibility of an automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the additional charges you mentioned, we take all billing concerns seriously. If you believe there has been an error or unauthorized transaction, please contact our support team with your account email and payment details so we can investigate your case and provide assistance.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Buyers beware!
Poor image photo was rejected. An attempt was later made on April 26 to charge my card for £39.90. Luckily my bank acted quickly and declined the transaction and froze my card. Buyers beware!
24 April 2026
Unprompted review
Reply from Id Photo
Hello Shanakay,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos based on standard official requirements (background, dimensions, framing). However, acceptance always depends on the specific authority reviewing the application, and some institutions may apply additional or stricter criteria, which can lead to a rejection even if the image meets general guidelines.
If you are facing issues with your order, please contact our support team with your purchase details so we can review your case and assist you accordingly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Antony,
We are sorry to read your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Not available for ants governement site
23 April 2026
Unprompted review
Reply from Id Photo
Bonjour Gilles,
Nous sommes désolés de lire votre retour et comprenons votre déception.
Nos photos sont conçues pour répondre aux standards généraux des documents d’identité, y compris ceux utilisés pour les démarches administratives comme l’ANTS. Toutefois, l’acceptation finale dépend toujours de l’administration concernée, qui peut appliquer des critères spécifiques supplémentaires selon le type de demande ou le dossier.
Si votre photo n’a pas été acceptée, nous vous invitons à vérifier les exigences exactes demandées par l’ANTS pour votre situation, ou à contacter notre support avec votre numéro de commande afin que nous puissions examiner votre dossier.
Cordialement,
L’équipe id-photo.pro
📞 +33 3 74 82 04 30 (lundi au samedi, 8h–20h)
📧 contact@id-photo.pro
*** ITS A SCAM !!*** AVOID AVOID AVOID…
*** ITS A SCAM !!*** AVOID AVOID AVOID !!.
They take £2.90 and then will bill you silently (without warning) £39.90 a month !!
When you complain/ask for refund they will point to their T&Cs.
20 January 2026
Unprompted review
Reply from Id Photo
Hello Ash,
We are sorry to read your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand that unexpected recurring charges can be frustrating. If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Shocking
Shocking. The photo i sent for my new passport wasn't acceptable yet you expect me to pay . No thanks
22 April 2026
Unprompted review
Reply from Id Photo
Hello Craig,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos that comply with general official guidelines (size, background, framing), but final acceptance always depends on the specific authority handling the application (such as passport offices), which may apply additional or stricter requirements. For this reason, occasional rejections can happen even if the technical standards are met.
If you are experiencing an issue with your order or believe the result was not usable, please contact our support team with your order email so we can review your case and assist you accordingly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Photo not accepted by DVA and card hacked
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to say they had stopped a payment for a photo ID for £39.99, certainly never selected that !
22 April 2026
Unprompted review
Reply from Id Photo
Hello Brian,
We are sorry to read about your experience and understand your frustration.
Our service is designed to adjust ID photos (including background correction) to meet general official standards. However, final acceptance always depends on the specific requirements of the issuing authority (such as the DVA), which may apply stricter criteria regarding lighting, shadows, and facial clarity. In some cases, additional adjustments may be required to fully comply with their rules.
Regarding the payment you mentioned, the service operates with a trial offer that can include automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam
This is a scam
They took my money without providing the service I paid for, they did not send me the picture I paid for but the day after my order, they tried to take nearly £40 out of my account without my authorisation, luckily my bank declined this and notified me.
Be aware this company is not legit, they will subscribe you and charge you the subscription fee without you knowing!
AVOID AVOID AVOID!!!
22 April 2026
Unprompted review
Reply from Id Photo
Hello Stacey,
We are sorry to read about your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the photo not being received, the file is normally delivered immediately after purchase via download and email. If you did not receive it, it may be due to email filtering or a technical issue. In such cases, we can resend the file once we locate your order.
If you believe there has been an issue with your order or billing attempt, please contact our support team with the email address used for your purchase so we can investigate and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
After pay for a service…
After pay for a service yesterday.(around 3£) Today I got a message for my bank saying the website is charging me 39,99£ and they are cancelling my card.
21 April 2026
Unprompted review
Reply from Id Photo
Hello Mariana,
We are sorry to read about your experience and understand your concern.
When using our service, a trial offer is provided that allows access to the platform for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
We understand that an additional charge can be worrying. If you believe there is an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you promptly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a lie
This is a lie
I made the payment and now it does not download or email my photo
22 April 2026
Unprompted review
Reply from Id Photo
Hello Upul,
We are sorry to read about your experience and understand your frustration.
After payment, the photo is normally made available either for direct download on the confirmation page or sent automatically to the email address used during the order. In some cases, delivery may be delayed due to email filtering, spam folders, or temporary technical issues.
We take your concern seriously. If you have not received your file, please contact our support team with the email address used for your purchase so we can locate your order and resend your photo or resolve the issue as quickly as possible.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
the service doesn't work and doesn't…
the service doesn't work and doesn't deliver what its promises.
22 April 2026
Unprompted review
Reply from Id Photo
Hello Juliana,
We are sorry to read about your experience and understand your frustration.
We always aim to provide a reliable service for generating and processing ID photos. However, results can sometimes vary depending on the image quality, format, or technical constraints during processing. In such cases, the output may not fully meet expectations.
If the service did not work as intended or you did not receive a usable result, we recommend contacting our support team so we can review your order and help resolve the issue. Please include the email address used for your purchase so we can locate your file quickly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.