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Icybeardental Reviews 

2,482
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness in whitening teeth and providing a clean feeling without sensitivity. Many highlight the excellent quality and presentation of items, along with the easy ordering process and quick delivery. People appreciate the noticeable results, often seeing improvements within days or weeks, making them eager to reorder. However, some people mentioned that the products did not work for them or showed no noticeable difference, even after extended use. A few other people also felt that there were delays in delivery or issues with incomplete orders upon arrival.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction and love for the... See more

Quality

People report positive experiences with quality, with many reviewers praising the effectiveness of the... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

User experience

Customers had positive experiences with user experience, finding the website and ordering process easy to use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery 3-4 days so not to long 🙂. Product i choose was the powder ,do not expect turkey teeth in a week ,It did work but took a good month to notice a difference, and probably took my teeth down... See more

Company replied

Rated 5 out of 5 stars

Fantastic offer. I purchased the full bundle and got the led pack free worth £59.99. Unbelievable quality and even tho I’m only 3 days in using products I am already seeing whiter brighter teeth. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic product noticed the difference in teeth shade after using twice . So much so I'm having to find a dentist to get a new pair of dentures at front as the colour now does not match .Hilarious... See more

Company replied

Rated 5 out of 5 stars

Ive always complained about never managing to get my teeth white no matter what I tried. Well Until now I've only been using the tooth paste and powder for three days and omg I can already see the dif... See more

Company replied


Company details

Written by the company

Created by Dentists, Icy Bear has developed a range of award winning oral care and teeth whitening products, with a mission to give people a healthier, happier & brighter smile. Products include non peroxide Teeth Whitening Strips, PAP+ Whitening Powder and the innovative Whitening Toothpaste, uniquely formulated with one carat of fine diamond dust. This natural abrasive gently polishes enamel, effectively reducing surface stains and restoring teeth to their natural whiteness.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,482)

1,790 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the power toothpaste make mouth…

Love the power toothpaste make mouth feel clean quick delivery

23 June 2026
Icybeardental logo

Reply from Icybeardental

Hi Debbie,

Thank you so much for taking the time to leave us a lovely review!

We're delighted to hear that you're enjoying the toothpaste and that it leaves your mouth feeling clean. It's also great to know your order arrived quickly.

We really appreciate your support and kind feedback.

If you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

I had a problem with the pump on the…

I had a problem with the pump on the toothpaste and they rectified the problem straight away, very responsive from the customer service team.

30 June 2026
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Reply from Icybeardental

Hi Lorraine,

Thank you so much for taking the time to leave us such a lovely review.

We're really pleased to hear that the issue with the toothpaste pump was resolved quickly and that you were happy with the responsiveness of our customer service team. We always aim to sort any problems as efficiently as possible, so it's great to know we got this right for you.

We really appreciate your support and kind feedback.

If you ever have any questions or need any further assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

Delivered so quick

Delivered so quick, just started using them

23 June 2026
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Reply from Icybeardental

Hi Delyth,

Thank you so much for taking the time to leave us a review!

We're really pleased to hear that your order arrived so quickly and that you've just started using the products. We hope you start seeing great results and enjoy them as part of your routine.

We really appreciate your support, and if you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 1 out of 5 stars
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Reply from Icybeardental

Hi June,

Thank you for getting in touch, and I’m really sorry to hear that you still haven’t received your order.

I completely understand how frustrating this must be. Please could you kindly confirm your order number and the email address used when placing the order? Once I have these details, I’ll be able to check the latest tracking update for you and investigate this with the courier as a priority.

As soon as I have more information, I’ll come straight back to you with an update and next steps.

Kind regards,

Rated 5 out of 5 stars

Easy to use

Easy to use, great products & I trust Hannah! x

30 June 2026
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Reply from Icybeardental

Hi Kelly,

Thank you so much for taking the time to leave us such a lovely review!

We're really pleased to hear that you're finding the products easy to use and that you're happy with your experience. It’s great to know you’re enjoying them!

We really appreciate your support and kind feedback.

If you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

Toothpaste faulty pumps …

I had x 2 faulty pumps on toothpaste iceybear sent me 2 to replace the ones I had to throw away great customer service iceybear

23 June 2026
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Reply from Icybeardental

Hi Debra,

Thank you so much for taking the time to leave us such a lovely review.

We're really pleased to hear that we were able to quickly resolve the issue with the faulty pumps and get replacements sent out to you. It’s great to know you were happy with the customer service you received.

We really appreciate your support and your kind feedback.

If you ever have any questions or need any further assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

Easy to order but a little long to wait…

Easy to order but a little long to wait TBH

20 June 2026
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Reply from Icybeardental

Hi Clare,

Thank you for taking the time to leave us a review.

We're really pleased to hear you found the ordering process easy, although we're sorry to hear that the delivery felt a little longer than expected. We completely understand how important timely delivery is, and we appreciate your honest feedback.

If you ever have any questions or need any assistance with future orders, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

Give it a go but use as advised

I wasn’t sure at first if this was a fad but actually when used properly I can now really see how good it is.

I’ve been using the icybear whitening powder now for a week solid and my teeth are definitely a lot whiter. Prior to this I used it twice and saw no difference so it ended up in my bathroom cabinet whilst I sulked about it not working and wasting more money ha.

It’s good stuff and doesn’t make my teeth sensitive at all.

8 December 2025
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Reply from Icybeardental

Hi Lindsey,

Thank you so much for taking the time to leave us such a fantastic review!

We're delighted to hear that you gave the whitening powder another chance and that, after using it consistently, you're now seeing the results you were hoping for. It's great to know your teeth are noticeably whiter and that you've experienced no sensitivity along the way.

Your honest feedback is really valuable, especially for others who may be wondering how important consistent use is. We're so pleased the product has won you over!

Thank you again for your support, and if you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

They are brilliant !

They are brilliant !! I had a problem with the courier service and didn't receive my items. Icy Bear re posted my items without charge. Can't wait to try their products!

29 June 2026
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Reply from Icybeardental

Hi Kerry,

Thank you so much for taking the time to leave us such a wonderful review!

We're delighted to hear that you were happy with the support you received after the courier issue. While we're sorry your original parcel didn't reach you, we're pleased we were able to get a replacement sent out quickly for you.

We really hope you enjoy your products when they arrive, and we're excited for you to try them!

Thank you again for your kind words and support. If you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 1 out of 5 stars

I did not receive my order

Please do not be duped by this.

I did not receive my order!
Really disappointing - as I thought it was legit.

22 June 2026
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Reply from Icybeardental

Hi Gaynor,

Thank you for your feedback, and we're very sorry to hear about your experience.

We completely understand how disappointing it is when an order doesn't arrive as expected. Please be assured that we're a legitimate company, and we take situations like this very seriously.

We'd really like the opportunity to investigate what happened and put things right. Please contact us at Enquiries@icybeardental.com with your order number or the email address used to place your order, and we'll look into this as a priority.

We appreciate the chance to resolve this for you and hope to restore your confidence in our service.

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough. I received my products all beautifully presented. There was initially a delay with my order, but their customer service team were on hand to resolve the issue within the hour. ( special thanks to Dave ) who was courteous and polite when responding. Thankyou again.

29 June 2026
Icybeardental logo

Reply from Icybeardental

Hi Sue,

Thank you so much for taking the time to leave such a wonderful review.

We're absolutely delighted to hear that you're happy with your products and that they arrived beautifully presented. While we're sorry there was an initial delay with your order, it's fantastic to know that our customer service team was able to resolve the issue quickly for you.

Thank you as well for your very kind mention of Dave—it’s greatly appreciated, and I'll be sure your feedback is passed on. We're delighted that you found the support courteous and helpful.

Your recommendation means a great deal to the whole team, and we're so grateful for your support.

If you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 5 out of 5 stars

Only been using this for 3 days and I…

Only been using this for 3 days and I can already see the difference. So can my family.
Off to buy some more Icy bear products today.

29 June 2026
Unprompted review
Icybeardental logo

Reply from Icybeardental

Hi Pamela,

Thank you so much for taking the time to leave us such a fantastic review!

We're delighted to hear that you're already seeing a difference after just 3 days, and it's even better to know that your family have noticed the results too. That's wonderful feedback to receive!

We hope you enjoy trying more of our products, and we're so grateful for your support.

If you ever have any questions or need any assistance, please don't hesitate to contact us at Enquiries@icybeardental.com. We're always happy to help.

Rated 3 out of 5 stars

Didn’t make a massive difference but…

Didn’t make a massive difference but I’ll keep trying

22 June 2026
Icybeardental logo

Reply from Icybeardental

Hi Lisa,

Thank you for taking the time to leave us a review and for sharing your honest feedback.

We're glad to hear you're willing to keep trying, although we're sorry the results haven't been as noticeable as you'd hoped so far. Whitening results can vary from person to person depending on factors such as the type and level of staining, but many customers do see more noticeable improvements with continued, consistent use.

If you'd like any advice on getting the best results from your products or have any questions about your routine, please don't hesitate to get in touch with us at Enquiries@icybeardental.com. We'd be more than happy to help.

Rated 1 out of 5 stars

Unfortunately

Unfortunately, I can't recommend IceBear Teeth Whitening based on my experience.
The product simply didn't work for me, despite all the hype surrounding it. I contacted customer service to ask about a refund, but was told they don't offer refunds on single-item purchases. Instead, they offered me 20% off if I bought multiple products. I found that quite disappointing—if the first product didn't work for me, why would I spend more money on additional items?
I understand that every product won't work for everyone, but I felt the focus was more on making another sale than on looking after an unhappy customer. Good customer service is about finding a fair resolution, not just encouraging customers to buy more.
Sadly, based on my experience, I won't be purchasing from them again.

29 June 2026
Unprompted review
Icybeardental logo

Reply from Icybeardental

Hi Bev,

We appreciate you sharing your experience and feedback with us. We are truly sorry that our product did not meet your expectations and that our customer service resolution was unsatisfactory. We are reviewing our policies to ensure we are always providing the best possible support to our valued customers. Please email us at enquiries@icybeardental.com so we can look into your experience and see how we can help.

Rated 5 out of 5 stars

Great products

Great products . Easy ordering. Quick delivery .

21 June 2026
Icybeardental logo

Reply from Icybeardental

Hi there,

We're happy to hear you enjoyed our products, easy ordering, and quick delivery. Thank you for your feedback!

Rated 5 out of 5 stars

Great website

Great website, placed
Order with no issues, can’t wait to start using the toothpaste, strips and pap powder 🩷

28 June 2026
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Reply from Icybeardental

Hi Julie,

Thank you for your 5-star review! We're so glad you found our website great and had no issues ordering. We hope you love your new products!

Rated 4 out of 5 stars

Fresh…

I found the toothpaste was a lovely fresh minty taste and I did see an improvement in the whiteness.

18 June 2026
Icybeardental logo

Reply from Icybeardental

Hi Julie,

We're so glad you enjoyed the fresh minty taste and saw an improvement in whiteness. Thank you for your feedback!

Rated 5 out of 5 stars

Quick deliver on well packaged items

Ordered from the website and deliver was quick. I was sent regular updates on the parcel. Items were well packaged. First week of trying the products excited to see the results

20 June 2026
Icybeardental logo

Reply from Icybeardental

Hi Paula,

We're so glad to hear you had a positive experience with your order, from the quick delivery and updates to the well-packaged items. We hope you love the products!

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