iCrack Reviews 178

ICRACK WESTWOOD CROSS
Would NEVER recommend this place. There is a large logo printed in their shop saying “no fix no fee”. My son has taken his phone backwards and forwards a few times now and it is still broken. He paid them £380 cash and they won’t return a penny and it is still not fixed.
He dropped his new iPhone 15. It didn’t smash but the screen went black. They said they could fix it for £360. They sent it off and when it came back they actually charged £380 (so there was the first lie). It still didn’t work and went on and off constantly. He’s been back twice more and they sent it off again and still not working. Now he’s asked for a refund as phone not working and they have said no. Avoid at all costs! Go to a reputable company so you know where your phone is being sent and what is being done to the inside of it!!
AND DON’T TAKE ANY NOTICE OF THEM SAYING FAKE REVIEW!! I HAVE A RECEIPT FOR £380 CASH PAYMENT THAT I WILL POST ON HERE
UPDATE: SURPRISE SURPRISE THEY ARE SAYING FAKE REVIEW. I WILL BE EMAILING THE RECEIPT AND WILL UPDATE THE OUTCOME ON HERE!!

My phone wasn't charging properly. Went to the Cheltenham branch of iCrack and was told I needed a new charging port at a cost of £90 for a premium one or £60 for a standard one. As I live in Malvern I decided to use a local company. Glad I did as they said the port just needed cleaning. Saved myself loads of money and my phone is now charging. iCrack appear to claim that any 1 star review is fake. I can assure you this is not a fake review.

Super quick. Screen replacement for my iPhone in Nottingham. The guys were friendly and gave me a good price, £60. Done in 15mins. No issues so far. Phone like new. Thank you - 5 star from me!

I crack Bath Branch
And whatever they say it’s definitely not a fake review I just wish I had a look on here before I went to hand my laptop in. I have recipes and pictures to proof it all.

Please avoid this shop with all cost. I brought my MacBook Pro for a screen replacement. It was going to cost me 299pounds.
I should have listened to my gut and walked away. Staff not friendly at all arguing with customer. Lady in front of me came back for a refund and was not happy at all. Then refund payment was not done properly. But as I had been saving for a long time to have this done and they were easy to get to for me and not the most expensive I went for it. It was going to take 4 days and had to pay 100 deposit.
When picking it up they asked me to open my laptop and to make sure everything looked okay. It did at that moment. Went home used it for a day looked all good. I was extremely carful. On the 2nd day of using it. Screen broke again. How?? I had my laptop on my lap while sitting on the couch when I wanted to get up I lifted my laptop up with my thump slightly pressing against the screen. It would have been the same pressure you would use to clean your screen. I was upset but I thought this is just a malfunction and they will sort it out. Well I was wrong. They did give a dam about it. They say it wasn’t their problem I made a fuss and said that this was their problem I only used it for about 5 hours!! I had saved up for over a year to be able to have it fixed. For a hot minute I was offered 100 pounds off for the 2nd screen but whist contemplating about that a phone call was made and that was of the table. While trying to communicate with them the shop assistants find it normal to speak in their own language in front of you!!! I find that extremely rude!’ The whole experience has left me with a 299 pounds broken screen that I haven’t been able to replace because of the cost. Very upset angry and in disbelief that shops like this still exist!!

good service

I have visited the Salisbury store on more than one occasion and the staff are brilliant and the service great. Highly recommend them.

I had to come back here a couple times as I had some trouble with my SIM card. The people who served me were very friendly, patient, and helpful, and they didn’t charge me on two occasions when helping with my SIM card. They are very nice people would recommend. Thank you!

ICrack Barnataple.
Unimpressed. Ripped Off. Staff were helpful and knowledgeable, however we were ripped off. Was in Devon on holiday. Needed a new screen for IPhone 13 Promax. Ordered a replacement that wasn't a genuine apple screen which we were ok with. Then was called a bit later to say oh yeah we can get an apple original screen for you but was more money. Said yes, paid the extra money. Screen was installed. Got it back. Screen much darker, definitely not original product. When we realised, we rang several times. Got told we need to speak to the manager. Conveniently he was never there and as we lived 4 hrs away,we were stuffed. Our local Icrack store were uninterested and unhelpful.

And then you have the temerity to call me a liar. Say fake review. Your shop ripped us off. Pure and simple. I called Icrack at the shop and the
main number and neither were interested. The main number said I need to deal with the store. The store said speak to the manager, who conveniently was never there. Con men. Pure and simple. But I will email the receipt and pictures. But won't get anywhere. Been trying forever a year and no one is bothered. You have had our money so don't give a xxxx. Read other reviews on Icrack. Many say the same.

Complete conmen had to take my phone three times back to the shop for cheap Fawlty screen they put on it which in between I think they stole my iPhone battery and put a garbage one in do not trust these people they are literally stealing money

iPhone had frozen and the guys in Paros store fixed it in seconds.

Great customer service at Dorchester by Zahid. Ordered the correct screen for my Samsung, and it was fitted and repaired within 5 days.
Zahid is a very friendly and knowledgeable member of staff and I would highly recommend him and his shop on South Street

These people are crooks. Do not send them your tech.
paid for and mailed in an iPod touch for a battery replacement. received it back a few days later with no noticeable improvement to the battery performance and without the old battery as proof that the battery had been changed. so they had obviously not bothered to change it as promised.
Emailed iCrack for an explanation and to
request they try again. Still not heard back from them

Employees were respectful, but however the prices here are extortionate!! Was the niceness of the staff only to cover up the unrealistic price i was charged? Screen protector for £12!!! Beyond a joke.

The staff were really helpful and answered all my questions. They even charged up my phone for me whilst sorting my laptop. Very accommodating, good prices!

THIS IS NOT FAKE DESPITE THEIR REPLY - Replaced my phone screen with a faulty one that didn’t work for £90. Returned and they replaced again with a faulty one. When I came back to tell them they argued with me really nastily and said they only replace it once and that I need to pay for a third one!!! I left immediately what a scam!

Worcester branch- Helpful staff who were able to advise and provide solution to our SIM card adapter query.

I took my iPhone to iCrack Lichfield for a new battery I was told that it was £20 and would take about 30 minutes. When I returned i was given my phone back with apparently a new battery. I then checked my battery level. It was 74 percent!! The guy said he had made a mistake and immediately put a new battery in which took a couple of minutes. He was going to charge me £20 for nothing. AVOID THIS SHOP.
Icrack have posted that this is a fake review. It isn't..

iCracK say that they don't have a branch in Lichfield. They do. Address of the shop is Three Spires Shopping Centre, 3 Baker's Ln, Lichfield WS13 6NF. phone +44 1543 831378.

I am trying to contact iCrack in Barnstaple , they have my iWatch they told me they could change the battery never said anything about the age of my iWatch now after paying £60 I have nothing to show for it they have my watch and will NOT respond to emails or phone calls . Total disgrace , This was NOT a FAKE review I was left without a iWatch and £60 down , however since then I have had my iWatch returned and I am very happy with it , just a shame this could not have happened first time around , please take down your "FAKE REVIEW" post as it was genuine

Nottingham’s iCrack shop is excellent. I have zero knowledge regarding modern technology but the staff have been super patient answering my half arsed questions on the both occasions I needed their help.

Sent my iPad 6 mini in for a digitiser, I was quoted £85 for replacement.
I let them carry out the work, and on collection the price had gone from £85 to £150 and they had broken the finger I’d button in the process, it’s come back worse then when it went in.