iCrack Reviews 178

Absolutely rubbish and a waste of money; £65 to replace an iPhone screen. Now the phone will randomly call people, send texts full of random nonsense, has randomly sent photos to people and sometimes the screen goes completely black and requires a hardware restart. Went back to iCrack after just 4 days of this weird behaviour and they claim they've never heard of anything like it before. Obviously not very knowledgeable or telling fibs. If your iPhone screen is broken, don't take it to this outfit, pay the bit extra and get it done by professionals at Apple.

I sent my se2020 back for a new screen to ilford branch price was good £29.99 and told to send by special delivery £9.60. I received my phone back and it’s a poor job the screen has scratches on and you can see it’s not new. Got in touch with the guy who repairs it as he sent me a text asked for a partial refund he said no you have to send your phone back but I need my phone and thought we could save costs but nope adamant I send it back they obviously use old phone screens and not new ones. Went on website tries to speak to someone what a waste of time that was

I went into icrack in sutton coldfield braindead from trying to solve the problem with my laptop. The gentleman solved my problem within 10 mins and my sanity was restored. I didn't get his name so I will just refer to him as Mr Wonderful

Less than 1 star review. Took my phone to ICRACK Exmouth (and before you comment that there isn't one it is here - Magnolia Centre Chapel Street)
I was told the motherboard was waterdamaged and needed replacing. I tried to get it fixed but the motherboard was going to take longer to arrive than expected and I was leaving Exmouth. 2 days later low and behold my phone worked perfectly without any change to the motherboard. After reading these reviews I am not surprised. Either the man in the shop had no idea what he was doing or he lied. Unfortunately I found out the phone works after spending £100s on a new phone. Not impressed

iCrack | Tech Repair Shop Cheltenham| Mobile Repair Shop

Stay away from this store. They are scammers and are well known for their deceitful practices. They took £120 from my son who went into their store in good faith with a damaged phone.

He left with a phone that didn't work, i contacted them, they were aggressive on the phone to try and intimidate me and never called me back. The phone has been fixed now by a great phone store in Gloucester. Its off to the small claims court with this one . Please stay away.

Note that these guys are so deceitful as previous people have stated they pretend not to have a store in the place where the transaction took place .

Update..On the 05th September the company has edited all the reviews that criticise them with the term "Fake Review" as if consumers are that stupid to not see a pattern.

Had to have a repair done due to a cracked screen, they talked up the better quality screen with a longer warranty, this lasted 6 weeks before I spotted a crack in this also. Poor quality parts used and they didn’t uphold the warranty as they had sold it. What a rip off, I wouldn’t use this store again I’d go via the Apple Store, parts are recognised in the Ipoh e status either. Total rip off
They even replied to claim they didn’t have a store in Sutton Coldfield, that just goes to reinforce my views of this company l. Beware spending any money with them

i wish i could give you 0 stars!! i took my phone to your bath store as i had a broken screen, you guys fooled me you have taken out my authentic iphone battery, and stopped my face ID from working... i do not recommend theses guys at all i got this phone five months ago and now due to these ball bags i have to find a way to buy a new phone.
these guys are so unprofessional with absolutely no moral compos. The fact i explained that i was a uni student and they said 'oh well we will knock off a tenner' (still charging £110)... then convinced me to leave a good review

Fantastic service very helpful and polite people highly recommend

UPDATE. THEY ARE LYING SAYING THEY DONT HAVE STORES WHEREVER THEY GET A COMPLAINT. google the stores location to see for yourselves.

Do not go to icrack they are one of the worst and unethical business around.

In the Barnstaple High Street store my brother went into the store to ask a price to replace his flip 6 screen and they asked to look and proceeded to pull of the current protector without asking voiding his warranty with Samsung. They then had the audacity to try and charge him to replace what they broke and got abusive when he said no.

In the Barnstaple store they also got caught selling vapes (smoking products) to children and after getting caught they carried on but told the children not to turn up in school uniform.

Very bad business.

Went into the shop on saturday to get my daughters phone unlocked.was told a code would be sent in 48 hrs 5 days later excuse after excuse, now saying can be up to.10 days
Say this at the beginnig then
I will be in tomorrow for a full refund..
And the code still isnt through
Cheltenham branch

AND YES YOU DO HAVE A STORE IN CHELTENHAM AM REPORTING TO.TRADING STANDARDS..YOU ARE SCAMMERS AND OPENED ALL SHOPS SAME DAY AND YOU ARE BASED LONDON
Lol show my number and email woop woop

Scammers scammers and yes you do
This is your reply to.ALL COMAINTS
Lol i have the bank transaction and reciept to prove it

I used their mail-in service, paying through their website (icrack.co.uk) and posting to the address published on there. I have proof of postage to that address.

I paid £40 for a repair for my precious, beloved iPod with huge sentimental value for me. Needless to say, I never got my iPod back. I never received any response or notification, or a reply to any of the emails I sent, and the phone number on their website does not connect.

This is a deeply horrible and tragic event for me; my iPod was the oldest thing I owned, and very precious to me. I do not care about the money they took, I just want my iPod back.

They are now lying saying they do not have a store in Eastleigh, Hampshire. It was there last week when I walked down the High Street. This company is really bad.

Still saying they have no store in Eastleigh. I must be blind then as I saw shoppers going in there only last Thursday 30 January 2025.

I gave a 1 star review to Worthing iCrack in early 2023, together with copies of my receipt and a copy of the invoice from the place that had to repair the damage done to my phone when iCrack in Worthing replaced the screen. Since then I have had several emails from Trustpilot saying iCrack are contesting it and saying it is fake. Have just checked out Trustpilot. The latest reply to my complaint is laughable. They say they haven't got an iCrack store in Worthing !!!! I saw it yesterday - it is 200 yards from my home! Reading the other 1 star reviews I also see the iCrack management denying they have stores in : Barnstaple; Bath, Eastleigh, Salisbury, Southampton, and Westwood Cross. A one minute Goggling exercise confirmed that this is a blatant lie - iCrack have stores in all these towns. You can even see photos of them when you Goggle. This company is run by complete cowboys and should be shut down.
3/2/2025 In reply to iCrack's reply below: Worthing bloody well DOES have an iCrack. I would insert a photo of it, but this site doesn't allow photo uploads as far as I can tell.

Called by with iPad problem this morning, examined, quickly diagnosed, collected later and all sorted. Excellent service from happy professional people with a smile.

I had my iPhone 12 battery replaced in September 2024 in the Salisbury branch of iCrack at a cost of £85. The replacement battery failed and refused to charge above 1% in December 2024. This was replaced by the shop but makes me suspicious about the quality of parts they use. I would have been better off getting the battery replaced at Apple in Southampton for the same price. I was surprised to find the phone refused to recognise the battery at the time of replacement as a non Apple part and this wasn’t explained to me.

I had a battery changed at the Worthing branch and since then, my phone had consistent issues with charging. The battery itself, when tested on acu battery and samsung identified as "weak"and at 80% capacity which was concerning for a supposed new battery. Since having the battery changed, my phone struggled to charge. When I went back to the shop, they suggested it was the charging port and so I consented to change this as well (a mistake). When I collected my phone this time, it constantly gave me overheating warnings when I tried to charge it as well as the "check charger connection" warning (tried on multiple plugs and confirmed by the shop themselves). On examining the charging port, it still showed signs of wear and did not seem tight - I seriously doubt it was changed originally, especially as when I bought the phone back the same day, they said the charging port was out of stock. After trying a different charging port a few days later, they conceeded it wasnt the port (but offered no refund, and refused when challenged). They then suggested replacing the ribbon, which also didnt work (but at least I didnt pay for this). Before having the battery changed, I had a working phone; now it wont charge (even wirelessly).

Other issues I have with the workmanship is that when regluing the back, they didnt remove old dried glue resulting in a poor seal.

Avoid.

I would welcome them contacting me to refund the £100 I spent.

EDIT: The Worthing Store bears their name, logo, and web address, so I am thinking this is an updated version of the "fake review" reply. Happy to be contacted and refunded.

NOTE If you post a review, DON'T reply with you information after the "we haven't got a store in..." as they will publish your personal information and claim Fake Review. Outrageous.

Surely this is a GDPR breach - Trustpilot?

At the branch located on Queen Street (Cardiff), I was told it would take an hour to replace the battery and, to their credit, that's exactly how long it took. So I can't fault that. What I CAN fault is the following:

- They didn't explain to me prior that this battery would not be recognisable to my iPhone (so I can't confirm the health of the battery they replaced it with. It could be 100% or 80%, no way of telling). They didn't really explain much of anything, if I'm honest. This is something I would've considered before giving them my phone and paying out £60.

- After telling me that this battery would last the expected amount of time, my phone began to randomly turn off intermittently for no reason, and repeatedly. This began happening less than a month after replacing the battery. Clearly it was faulty as I've never experienced such an issue with my phone, or indeed any of the other phones I've owned through the years.

- Naturally, I requested a refund. I've sent a message to iCrack through their website and am still yet to receive any sort of response. I have my receipt to hand but I'm guessing that won't matter to them. No communication back, no intention of helping me out with my query, I don't think I'm getting a refund of any kind. Poor customer service, at best.

Lesson here, for me, is that if my iPhone battery should deteriorate in future, then I should never *ever* seek out a 3rd party to replace it. iCrack have let me down for something that should've been simple, and I will not be buying any product or service from them in the future.

Amazing service , used the mail in service, phone sent , repaired and back with me within just a few days! Would definitely recommend. I will be using again!

Very good very professional

scammers. went there (icrack queen street) to get my laptop fix. when i first came they said it would cost me £55 to fix the hinges. but when i agree to repair it they said it would cost me £85. i paid for the deposit, which cost me £15. it took them 4 days to fix my laptop as they said my laptop is being repaired in London, their main lab. yesterday they gave me a call to pick up my laptop and i went there today. they said it will take an hour for my laptop to be there and i waited, which took more than an hour for them to bring my laptop. and then i saw their worker came in with a plastic bag that has my laptop in it, which im guessing he came back from the lab (but they said it's in london, i think they lied) they charged me £120. mind you, on the receipt they stated that deposit - £15, labour - £85 and replace hinges - £120. they did not replace my hinges but they still charge me £120 and claimed it as fixing cost. my laptop make clicking sounds and they deny it. saying that it's the lab's fault. my laptop also got scratched. i am really unsatisfied. i am just a student trying to get my laptop fix to do my assignments. and it cost me a fortune to repair my laptop. these workers unprofessional. my laptop is still broken.