Iconicawear Reviews 227

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Impossible to do returns. They never picked up the package and claimed they couldn’t find the right package shop, despite being given tracking three weeks earlier. Likely drop shipping, which explains... See more

Rated 1 out of 5 stars

Customer in Sweden. If not happy with product. We need to send them back to The Netherlands for a cost fo 250 SEK. Be aware of that before buying anything

Rated 5 out of 5 stars

Absolutely loooove my Iconica underwear! They fit perfectly and I feel totally safe whenever I wear them, even if I sleep 12 hours in a row😌 They are both practical, comfortable and look good so I’m... See more

Company replied

Rated 5 out of 5 stars

A little reluctant at the beggining, I first bought 2 to try and I immediately loved them, no leaks or smell, it's great! I wear them all the time at home, at work, at the gym and even at nigh... See more

Company replied

Company details

  1. Underwear Store

Written by the company

We create products with women's menstrual cycle and your real body in mind. At Iconica, you'll find reusable and durable period panties, all carefully perfected to be worthy of your wardrobe. Iconica period underwear replaces tampons, pads, and period cups. With a sustainable alternative to disposable period protection, we disrupt the feminine hygiene industry.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

227 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Back to running

I’m on contraceptive pills and don’t bleed. I bought your product with another use in mind. You see, since I had my second child I’ve had issues with urine leakage whenever I jump or run. This has kept me from exercising the way I would like to.
Your product has once again made exercising possible for me. So thank you, for giving me a piece of my life back 🥰

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Safe all day

Safe all day. Couldn't be more happy to finally feel safe och fresh during period. Also works perfect during exercise. The only thing is that you forget your even on your period.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Iconicawear has the best for all of us…

Iconicawear has the best for all of us during our periods! 💛

14 August 2023
Unprompted review
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Reply from Iconicawear

Hi Bianca! Many thanks for your comments, it makes us so happy to hear that you're loving your Iconica panties! 💓💓

Rated 5 out of 5 stars

Very happy with my Iconica panties

Very happy with my Iconica panties!

I have period panties from different brands and love using them instead of tampons. The best thing about Iconicas period panties is that they are comfy, they don’t smell or leak.

Took help from the sizeguide when I ordered and the fit was really good for me.

They are a bit thicker panties than other brands that I have, but I don’t feel that is a problem since they have a good fit under pants or skirts.

Will definetly buy more in the future, will check out the new boxer fit for sure! Would love to see other colors than black.

13 August 2023
Unprompted review
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Reply from Iconicawear

Hi Milla! Many thanks for your review, we really appreciate it and we're so happy to hear that you're loving your Iconica panties 💜 If you're liking our regular underwear I'm sure the boxers will be a hit – the material is so so soft and comfortable. Feel free to reach out to us by email contact@iconicawear.com regarding other colors you'd like to see in the future. We're always looking for our customer's input 🙌

Rated 5 out of 5 stars

In love with them!

Comfi, great material (soft and don't cause irritatios in the sewings), also they last a lot.
Because the most absorbent ones can last a whole day, I normally wear a clean ones for the night. So I use two pairs of underwears per day.
They dry fast, even if you don't have much sun.
I have already 4 pairs for all the cycle and they're perfect.

19 June 2023
Unprompted review
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Reply from Iconicawear

Hi! Thank you for your positive review! We're delighted to hear that our underwear has exceeded your expectations in terms of comfort, durability, and fast drying. We appreciate your loyalty and support. If you have any questions or need further assistance, please reach us at contact@iconicawear.com. We look forward to your next purchase!

Rated 5 out of 5 stars

Super solution! :)

I've tried multiple period products but this is by far my favorite!
The only downside I've experienced is keeping them perfectly clean. I hope that in the future there will be more fits to choose from.

19 June 2023
Unprompted review
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Reply from Iconicawear

Hey Iris! Thank you for your positive feedback! We appreciate your support and are continuously working to improve our products. We value your input and will take your suggestion for more fit options into consideration for the future. If you need any help, feel free to reach us at contact@iconicawear.com 📩

Rated 5 out of 5 stars

This product is the best!

Very comfortable and keep you dry and safe all day! Easy to clean and good for the environment and your wallet! Really happy with this product!👍🏻

31 May 2023
Unprompted review
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Reply from Iconicawear

Hi Madeleine! It warms us to hear your feedback. We continuously try to make efforts to make our products and the future ones sustainable without breaking the bank. Again, we thank you for your support! 💜 Feel free to let us know if you need any help, you may reach us at contact@iconicawear.com. 📩

Rated 5 out of 5 stars

I wantet to test and replace other menstrual products

I wanted to test this and see if they could replace pads and tampons. I am very happy with the product and the quality. Even some day I were them for uptil 10 hours, it still do not leek or something. Now i got 4 of them, but I need to buy some more in the nearest feature. When I bought it, I should have picked a bigger size (i got small now, but a little bit tight around the hip)

20 November 2022
Unprompted review
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Reply from Iconicawear

Hi Viktoria, we're thrilled to hear that our product has made you happy and exceeded your expectations as an alternative to pads and tampons. Thank you for your feedback on the size; we apologize for any inconvenience caused. When you're ready to purchase more, we recommend going for a bigger size for a better fit around the hip area. If you have any more questions or need assistance, please feel free to reach out. We're here to ensure your satisfaction and provide you with the comfort you deserve!

Rated 5 out of 5 stars

Fantastic!

A little reluctant at the beggining, I first bought 2 to try and I immediately loved them, no leaks or smell, it's great!

I wear them all the time at home, at work, at the gym and even at night (very practical and comfortable to sleep in!).

However, I would recommend having at least 4, I don't think 2 panties are enough, so I plan to recommend 2 more very soon aha

I'm so glad I tried and found this product. 🤗

2 May 2023
Unprompted review
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Reply from Iconicawear

Hi Lina! It's totally normal having cold-feet at first. Now, we're so glad you took the leap to switch. It's true, the more pair you have - the merrier! 💜 We would like to thank you for your continued support for our business and know that should you need any assistance, you can always reach back to contact@iconicawear.com. 📩🫶

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered over 3 weeks ago, package has still not arrived. Customer service took 5 days to answer my email, provided me with a track&trace that showed the package has to come from China which was not mentioned on order placement. I would not have ordered. It's been a week but my package still did not arrive, tracking link does not work anymore. I contacted customer service to cancel.

22 May 2023
Unprompted review
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Reply from Iconicawear

Hi Esther,

We are truly sorry for your recent experience. We have recently faced quite a few challenges with logistics and this has caused some delays in our fulfillment operations. Regardles, you should've heard back from us sooner. We are looking into things from our end as to how to improve our response time to match the volume of the queues we receive. You may reach directly to alyssa@iconicawear.com if your issue has not been resolved, our escalation specialist is more than happy to resolve your case.

We sincerely hope to redeem ourselves by continuously working to improve our services.

/Sofia

Rated 5 out of 5 stars

I was positivly surprised by them

I was positivly surprised by them. It was my firt time trying period underwear and I was very happy with the results. They don't smell, absorb very quickly and I can wear them comfortably for a long time (I have a medium to heavy flow the first to days of my period). I choose size M which is the size I use for panties (for thongs I usually go with S) and they are a good fit for me. Also feels safer than any other option to sleep with them. Can definitely recommend them! It would be good if Iconica could also sell a waterproof bag in case one needs to change panties outside of the home!

8 April 2023
Unprompted review
Rated 5 out of 5 stars

Really nice period panties

Really nice period panties. They are so soft and fits perfect, they keep me dry up to 12 hour.

8 March 2023
Unprompted review
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Reply from Iconicawear

Emma, thank you so much for your review! We really appreciate it and are happy to hear that you're enjoying Iconica's period panties ☁️🥰

Rated 5 out of 5 stars

Amazing product

I wish I hade these when I was young. I have never felt this secure. Amazing product. Very good experience from this company. A bit slow delivery but it was definitely worth it. After trying a few others I decided that I will only shop from iconica in the future.

1 December 2022
Unprompted review
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Reply from Iconicawear

This makes us so happy to hear!! Thank you for taking the time to write this feedback 💗

Rated 5 out of 5 stars

Best I've ever tried

As someone who's tried several other brands of period underwear, these are definitely the best ones. They're comfortable, functional, and make that time of the month so much easier. Not to mention that Iconica actually listens to feedback from the customers!

31 January 2023
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever experienced

I’ve been trying to get in contact with iconica for 13 days without any reply from them. I wish to return my order due to poor fit, but even though I’ve sent several requests, they seem to have vanished.
In a few day my 60 days satisfaction guaranty has passed, and apparently it somehow impossible to get any informations regarding return.
I feel scammed🫥

ADDITION/EDIT 17.02.23
After writing this review I finally got an answer from Alyssa at iconica escalations team in my mailbox on 03.02.23. I was very happy to finally receive a reply. She was sorry about how this case had been handled and had as an apology attached a returnlabel for me to use and asked me to let them know when I had returned my items. I had a question regarding my refund and answered the email, again I didn't receive any answer and I crossed my fingers and shipped the package on 06.02.23 and notified Alyssa as she had asked for.
Since then I have sent her no less than 3 emails AND left my account number in the shipping box for them for the refund. And now 11 days after shipping it I still haven't heard ANYTHING. It would an understatement to say that I am displeased.

ADDED 20.03.23
I still haven’t received my refund and it’s very difficult to get in contact with their customer service. Actually I haven’t gotten any reply since 22.02.23 even though I’ve written them no less than 4 times.

07.09.23
In the end I recieved my refund

18 January 2023
Unprompted review
Rated 5 out of 5 stars

The purchase that change my life.

The purchase that change my life.
The product it's so soft, thin and comfy. You can use it with jeans and nobody will notice it.
I am not worry anymore about looking at some mirror or asking to my friends if I have some blood spot in my pants haha.
100% it's super easy to clean it and bye bad smells! I definitely recommend to buy it!! Your body will appreciate it and also your financial. But the most import thing, you will feel free and relax in your period days.

10 October 2022
Unprompted review
Rated 3 out of 5 stars

Lot of waiting, but ended well

First of all it took some weeks before I got the product, after I had ordered it. When I finally received them they did not fit so I wanted to send them back. I found out that Iconica must send you the shipping address to do so. After some days of waiting after contacting them I finally got a mail where they told me to buy a return label so I could send them back. It went on like two weeks and I had still not heard anything form them or got any label. So I sent them a new mail. They answered quick and wrote:

Hi,

Hope this email finds you well.

Unfortunately, our third party vendor has halted receiving more transactions which will delay your return even more.

Given the circumstance, we will refund your order anyway. Since they are still unused, you may have them as a gift to a friend or family member that may fit in them.

We hope this works out for you. 🎁

Best regards,"

To conclude: I have wainted a lot and I started to be impatient, but I think the way it ended was a good solution.

13 January 2023
Unprompted review
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Reply from Iconicawear

Apologies if the wait was longer than expected, we're working hard on tending to all requests as fast as possible. I'm happy to hear that your issue was resolved in a good way for you. Feel free to reach out any time if there's anything else 💜

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