ICEPURE logo
Visit website

ICEPURE Reviews 

417
•
TrustScore 4 out of 5

4.1

Water Filter Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers had a great experience with this company. Many shoppers frequently mention that their purchases arrive much earlier than expected, often landing at their doorsteps within just a couple of days. People are also exceptionally pleased with the customer service department, noting that helpful representatives reply quickly and always provide clear installation guidance. However, some customers also noted experiencing frustrating difficulties such as unexpected product leaks, units failing prematurely after minimal use, or receiving incorrect items by mistake. Despite these occasional setbacks, individuals generally feel that support agents work hard to make things right through prompt communication and replacements.

What people talk about most

Product

Customers had mixed experiences with product; while many reviewers praised the high quality, perfect fit, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the great taste and high performance of... See more

Delivery service

Clients share satisfaction on delivery service, noting that orders arrive promptly and fast. Consumers... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had problems with getting my order delivered. But it wasn't their fault. They were very responsive to my emails, and replaced the original order, that had been lost. Unfortunately, when I did... See more

Rated 4 out of 5 stars

After placing my order, I received an order confirmation, but no more communication about order status after that. No notice that it was shipped or delivered. No ability to track package. As it was d... See more

Rated 4 out of 5 stars

The icemaker works well and makes good ice. It is a bit disappointing that you cannot flip a switch to stop the icemaking but keep the existing ice from melting. I had to rig a piece inside of it to m... See more

Rated 5 out of 5 stars

I expected the product to arrive like after a week or two… was less then 48 hours later. Was amazing. The machine works great, i definitely use the ice maker / crusher more then just getting water but... See more

Company details

  1. Water Filter Supplier
  2. also in
  3. Water Purification Company

Written by the company

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps. With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.

Contact info

4.1

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(417)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Works great

I was replacing an undercounter ice maker when I purchased this. The fittings for the change over were a littile off but was easly fixed with a dishwasher reducer. The only problem I had was understanding the instructions in removing the inlet plug, You have to undo it like a shark bite.

29 December 2025
Rated 5 out of 5 stars

Good product

The filters were exactly what i needed. Would have liked to been able to track the package though because shipping took several days to deliver.

10 December 2025
Rated 3 out of 5 stars

Had missing parts

Had missing parts. They did ship them and received them over two weeks later.

Machine is good, worth the price but not the same as a much more expensive unit.

15 December 2025
ICEPURE logo

Reply from ICEPURE

We sincerely apologize for the inconvenience caused by the missing parts and the delay. A replacement has already been arranged for you.

If you have any other questions or need further assistance, please feel free to contact us at any time.

Rated 1 out of 5 stars

I received the wrong water filters

I received a text telling me that you were aware that i did not receive the right water filters and that you were going to re-emburst me for my purchase and send me the correct filters. I went to the site that you sent me in a link and it was not a legitimate site. A message alerted me that it could have been sent from a number that no longer exists.

19 November 2025
ICEPURE logo

Reply from ICEPURE

We’re very sorry for the confusion and concern this has caused.

Please note that we do not send text messages regarding refunds or replacements. The message you received was not sent by us, and we kindly ask that you do not click on or trust any suspicious links.

Our only official customer service email is service@icepurefilter.com
. Our support team has already reached out to you from this address to assist with your order and make this right.

Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions, please reply directly to the email from our official support team.

Rated 5 out of 5 stars

Awesome filters and awesome people

Awesome filters and awesome people to deal with. had issues with odor in the well water at the end of the summer installed a whole house filter and used their best filters CTO10BB-KDF. worked unbelievable. odor was gone and water perfect. i ordered more and one was cracked at the base. Aurora helped me after i had sent an message to the company. issue was resolved very quickly. i'll be using their filters for ever

10 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look