Always my go to for heat/ice packs, has been for many years. Good quality, great range, reliable company, packed well, delivered fairly quickly. Never had issues. Would recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more
Company replied
I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more
Company replied
Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more
Company replied
Company details
- Physiotherapy Equipment Supplier
- First Aid Station
- Massage Therapist
- Medical Supply Store
- Sports Massage Therapist
About Icepacks4less
Written by the company
IcePacks4Less
Written by the company
- UK's leading specialist in hot and cold therapy products.
- Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.
IcePacks4Less
FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0808 2810 238
- sales@icepacks4less.co.uk
- icepacks4less.co.uk
4.9
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Icepacks4less
Amazing news! Thank you for this great review, Penny. We hope to see you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
We're so pleased to hear this, Bridget. We're glad you liked our repeat order application & hope to see you again.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
It's our pleasure! Thank you so much, Claudia! We hope to see you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
Trouble free experience!
The product was very keenly priced, arrived when promised and the ordering process was very straightforward
18 March 2024
Reply from Icepacks4less
Making our services and website as efficient and user-friendly as possible is extremely important! Thank you for this feedback, Simon. We hope to see you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Fantastic news! Thank you for your review. We hope to hear from you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
super everything
5 March 2024
Reply from Icepacks4less
Amazing review! Thank you so much for your lovely comments. We hope to hear from you again soon.
Kind regards,
IcePacks4Less Customer Service Team
same day delivery no issues human…
same day delivery no issues human touch on phone whilst ordering great service
15 February 2024
Reply from Icepacks4less
Amazing news! Thank you so much for your review, Allan. We hope to hear from you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
That's what we love to hear! Thank you for your review, Vicki.
Kind regards,
IcePacks4Less Customer Service Team
Repeat order
We have used their disposable sports ice packs before, with no problems - in fact we ordered the previous batch well before lockdown, and they well outlasted their "best by" date.
Didn't think twice about ordering from them again.
Order was received within 3 days. Absolutely no problems.
30 January 2024
Reply from Icepacks4less
What fantastic feedback! Thank you for this marvellous review, Abbey. We hope to hear from you again soon.
Kind regards,
IcePacks4Less Customer Service Team
I Made a mistake when ordering…
I Made a mistake when ordering telephoned next day to see if it was possible to change the order it was thankfully and order arrived next day great service as always
25 January 2024
Reply from Icepacks4less
That's wonderful to hear! Thank you so much for this review, Wendy.
Kind regards,
IcePacks4Less Customer Service Team
Really quick delivery and good quality…
Really quick delivery and good quality product.
Will be using them again.
22 January 2024
Reply from Icepacks4less
That's just what we like to hear! Thank you so much for this awesome review, Sally.
Kind Regards,
IcePacks4Less Customer Service Team
Disposable Ice Packs
Had a slight issue with some of the disposable ice packs. This was resolved very quickly and effectively by the customer service team. Really first class service - well done !
9 January 2024
Reply from Icepacks4less
Amazing news! Thank you so much for this first-class review, David.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Excellent news! Thank you for your review, James.
Kind Regards,
IcePacks4Less Customer Service Team
Recommended for my knee physiotherapist.
I need to order this item as I’m having a knee replacement.
I telephoned and spoke to member of staff. She was extremely helpful and advise me on what I needed.
So far, I’ve not used it but it arrived very quickly and everything went well.
6 December 2023
Reply from Icepacks4less
Amazing news! Thank you so much for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much! That's what we aim for, Gary. We hope to see you again soon!
Kind Regards,
IcePacks4Less Customer Service Team
Very easy online ordering system
Very easy online ordering system, kept up to date with delivery and delivered on time.
23 November 2023
Reply from Icepacks4less
Thank you so much for taking the time to review us, Janet. We hope to see you again.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Wonderful to hear. We hope to see you again.
Kind Regards,
IcePacks4Less Customer Service Team
Really effective products
22 November 2023
Reply from Icepacks4less
Thank you so much! Wonderful to hear, Lindy. We hope to see you again soon!
Kind Regards,
IcePacks4Less Customer Service Team
Could do with selling smaller ice packs, perhaps half the size
Quick delivery, quality looks good
15 November 2023
Reply from Icepacks4less
We hope to see you again, Stephen! Thanks for your review.
Kind Regards,
IcePacks4Less Customer Service Team
No fuss ordering/delivery
No fuss ordering/delivery. "Did what it said on the tin". This is becoming ever more exceptional in today's world.
9 November 2023
Reply from Icepacks4less
Fabulous to hear this feedback, Dave. Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.