Icelandair Reviews 

Excellent service, good crew and a fair price!

Our flight was delayed by 9 hours, which was a bad start into our holidays. We found out that our plane was operating Amsterdam first. We arrived at around 0:30am, with covid test and car rental it finally was around 3am which is no fun when travelling with children. For luck children, car rental and accommodation didn't cause any issues.
Just a few days later our return flight was cancelled without any reason communicated. We were re-booked for 1 day earlier. We were again lucky that we could extend our holidays by 2 days without any issues. At least the re-scheduling of the final return flight was no problem, even the seat changes worked well.
Our journey was not perfect, but it has to be understood that travelling just after the re-opening from the pandemic lockdown requires some flexibility from the traveller. Under the circumstances of the pandemic, I think they managed the situation quite well.

Flights cancelled by airline for May and in spite of promises for full refund, still this company have not repaid my money. All I receive are generic emails stating how busy they are and empty promises. Certainly not an airline I would recommend for anyone wanting to visit Iceland as their customer service needs to be renamed Customer DIS-service!

Worst experience with airline ever travelled with. Poor service. Arrogant staff

Having everything planned and paid for a trip to Iceland , Icelandair just cancelled the return ticket, with no clear reasons.
Tried to solve the situation: once i bought the flight from a third party, i felt like a ping-pong ball between the enterprises. Travel agency was telling that Icelandair could give a solution; called Icelandair many times and they said that this measure would be taken from travel agency, mytrip which i already complained about.
Had to use the ongoing ticket and bought the return with another company. Meanwhile after using the first flight, asked travel agency for refund of the fight cancelled. Answer was undefined concerning the amount and that Icelandair would take to much time to receive a n answer. Very bad picture from both mytrip adn Icelandair , that thxs god doesnt represent the beautifull country of Iceland.