Icecream Apps Reviews 

907
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the various applications are very easy to use, featuring intuitive interfaces that help people complete daily tasks reliably and smoothly without any unnecessary complications. People frequently praise the incredibly responsive customer support team, noting that helpful staff members quickly step in to resolve technical problems, answer queries, or assist with smooth license transfers. Some reviewers were not happy with certain software limitations, experiencing occasional application crashes, unexpectedly large exported file sizes, or frustrating restrictions regarding lifetime license agreements. Additionally, some individuals felt disappointed with certain app functions or found that support could not resolve their specific concerns.

What people talk about most

User experience

People report positive experiences with user experience, noting that the software is extremely simple to use,... See more

Product

Users describe positive interactions with product, consistently praising the software as a favorite,... See more

Application

Customers consistently note positive experiences with application, expressing great satisfaction with tools... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being responsive,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icecream Screen Recorder Pro is my favorite piece of software. I regularly post photos and video clips on social media, and I rely on it several times a day. It is the only software I have found tha... See more

Company replied

Rated 5 out of 5 stars

I've been using PDF Editor for many years now. I like it. It's easy to use, does what I want it for, performs well, and works reliably. I've contacted Support a couple of times over the years, about... See more

Company replied

Rated 5 out of 5 stars

Finally after months of emails, an Icecream Apps service agent actually actually read my email and after asking for some clarification. So I explained the issue and he understood what was going on and... See more

Company replied

Rated 5 out of 5 stars

I've been using Icecream Screen Recorder Pro for several years, and it's the easiest and best quality screen recording tool I've ever used! The interface is intuitive, and is great for creating walk-t... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

Icecream Apps is a customer-focused software company building high-quality, easy-to-use multimedia, entertainment, and business products. With 14 apps and services (including PDF, video, screen recording, and photo editing solutions), the company delivers polished experiences with intuitive, user-friendly interfaces. Icecream Apps stands out for responsive support, frequent updates based on customer feedback, and truly functional free versions - not just limited time trials. Trusted by 150M users worldwide, Icecream Apps operates from Limassol, Cyprus. Its software products support 49 languages and have helped process more than 1B+ files globally.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

907 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(907)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Use Icecream for the best results!

I use this program on 3 computers and for many years now and always with fantastic results. It's so easy to use, even a child could do it. Definitely worth a 5 stars score.

11 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Good day, Patrick,

Using the program on three computers for many years is a strong sign of trust, and we’re very glad it has continued to give you fantastic results across all of them.

We especially appreciate your comment about how simple it is to use. Our goal is to keep Icecream apps clear and practical, so users can focus on the task itself instead of figuring out complicated settings.

Thank you for staying with us for so long and for sharing such positive feedback.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Nice application

Nice application. My good recomendation!

8 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Volodymyr,

We’re glad you like the application and appreciate your recommendation. Keeping Icecream apps useful, clear, and easy to work with is exactly what we aim for.

Thanks for sharing your feedback and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Very happy with the customer support I…

Very happy with the customer support I have received.

3 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Gregore,

We’re glad to hear you’re happy with the support you received. Good customer service should make things clearer and easier, so it’s great to know our team was able to help in a way that made a positive impression.

Thanks for sharing your experience and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Very good apps

Very good apps. I use 11 of them with lifetime licenses, and I'm pleased with every one of them. They offer good quality, a well-designed user interface, and excellent customer support.

I can highly recommend them.

Best wishes from Germany =) Tom

3 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Tom,

Using 11 Icecream apps with lifetime licenses is a level of trust we truly appreciate. We’re very glad to hear that each of them has been working well for you and that you value the quality, interface design, and support behind the products.

We try to keep our apps practical, reliable, and easy to navigate, so it means a lot to know that the full set has made such a positive impression.

Thank you for recommending Icecream Apps - and best wishes back to Germany from our team.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Easy to Use

Easy to use and flexible with plenty of options to save the results.

1 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Thomas,

We’re glad the app feels both easy to use and flexible for your workflow. Having plenty of ways to save the results is important, because different projects often need different output options.

Thanks for sharing your feedback and for choosing Icecream Apps. We’re happy the software is working well for you.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Top class programme and easy to use.

Top class programme and easy to use.
On top great customer service making sure there's no problem transferring the programme from an old to a new PC
I can only give +++++

1 July 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Ole,

We’re very pleased to know the program feels top class and easy to use for you. That combination is exactly what we try to build into our apps: strong results without making the workflow complicated.

It’s also good to hear that transferring the program from your old PC to a new one was handled smoothly. Changing devices can easily become inconvenient, so our support team works to make license transfers as clear and trouble-free as possible.

Thank you for the “+++++” - we truly appreciate your trust and kind words.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Always provides what I need for images

Always provides what I need for screenshots and videos

29 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Good day,

We’re glad Icecream Screen Recorder consistently gives you what you need for both screenshots and videos. Having one straightforward tool for quick captures and recordings is exactly the kind of practical experience we aim to provide.

Thanks for sharing your feedback and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Excellent screenshot videos and photos

Excellent screenshot videos and photos. Easy to use. And free editor converter to audio included

29 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Antoine,

We’re glad Icecream Screen Recorder gives you good results for both video recordings and screenshots, while still staying easy to use. That balance is important to us - clear capture tools without unnecessary complexity.

It’s also great to hear you appreciate the extra tools included, such as editing and converting options. Having more of the workflow available in one place can make everyday recording tasks much more convenient.

Thanks for sharing your experience and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Simple, efficient and not expensive

This is a simple but really performing software to record videos from Internet. I used it regularly and was never deceived. I strongly recommend this excellent product.

23 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Ruggero,

We’re pleased to hear that Icecream Screen Recorder has been reliable for you and performs well for recording videos from the Internet. A simple tool that works consistently is exactly what many users need, so your feedback is very valuable to us.

Thank you for using it regularly and for recommending the product so strongly. We appreciate your trust in Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Great tool and highly recommended!

I've been using Icecream Screen Recorder Pro for several years, and it's the easiest and best quality screen recording tool I've ever used! The interface is intuitive, and is great for creating walk-through videos to use to train colleagues. The mouse movement and click highlighting makes it really easy for people to follow any training videos. Also, the customer service is first-rate. The couple of times I've had minor technical issues, or needed help sorting my license after changing laptops, their service team has responded within just a few minutes and got everything fixed for me. Great tool and highly recommended!

23 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Michael,

We’re very glad to hear that Icecream Screen Recorder Pro has been your go-to recording tool for several years. It’s especially useful to know how you use it for walk-through and training videos for colleagues - features like mouse movement and click highlighting were designed exactly to make instructions easier to follow.

We also appreciate your words about our support team. Minor technical issues or license changes after switching laptops should not slow you down, so it’s great to hear our team responded quickly and got everything fixed within minutes.

Thanks for recommending Icecream Screen Recorder Pro and for sharing such detailed feedback about both the product and the service behind it.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

The Icecream Apps are a great set of…

The Icecream Apps are a great set of programs I use often. Screen Recorder is used weekly sometimes daily very helpful to capture items of importance. I have used these products for many years now.

20 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Greg,

We’re glad to hear Icecream Apps have been part of your workflow for many years. It’s especially good to know that Screen Recorder is useful for you on a weekly. and sometimes daily, basis when you need to capture important items quickly.

That kind of regular use means a lot to us. We aim to make our tools reliable enough for everyday work, without adding unnecessary complexity.

Thanks for staying with Icecream and for sharing your experience.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Icecream Apps offers excellent and timely customer support

I have been using the Icecream Screen Recorder Suite for a couple of years now. It is outstanding for doing screen capture of videos from any source. I recently needed to move the apps to a new computer. The support from the vendor was very good. I was able to easily get the apps on the new computer and have them upgraded to PRO with no additional cost. Five Stars for sure!

19 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Raymond,

We’re glad Icecream Screen Recorder Suite has been working so well for you over the past couple of years, especially for capturing videos from different sources. Consistent, dependable screen capture is exactly what we want the app to provide.

It’s also great to hear that moving everything to a new computer went smoothly and that our support team helped you get the apps installed and upgraded to PRO without extra cost. Device changes can be inconvenient, so we’re happy the process was simple.

Thanks for your trust in Icecream and for sharing such a positive experience.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

They were great

They were great. My laptop was failing and I needed to move the application to a new one and they were very helpful making this happen.

18 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Tom,

We’re glad our team could help you move the application to your new laptop while the old one was failing. Device changes can be stressful, especially when you need to keep your software working without delays, so it’s good to hear the process was handled smoothly.

Thanks for trusting Icecream Apps and for taking the time to share your experience.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Easy to use App

Easy to use App. Works well. Great customer service!

15 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Billy,

We’re glad the app is working well for you and feels easy to use. That combination: simple software and helpful customer service when it’s needed - is exactly what we want Icecream Apps to provide.

Thanks for sharing your experience with us.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

it is easy to use and i like it

6 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Navas,

We’re glad you like the app and find it easy to use. That simplicity is something we work hard to preserve, so users can get things done without unnecessary steps or confusion.

Thanks for sharing your feedback and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

I’ve been using this app for years

I’ve been using this app for years. It’s easy to use and does exactly what it needs to do.
orna

13 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello there,

We’re glad the app has been useful to you for years and continues to do exactly what you need. Keeping our software simple, reliable, and focused on the task is one of our main priorities.

Thanks for staying with Icecream Apps and for sharing your feedback.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

THANK YOU GUYS GREAT SOFTWARE

12 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Daniel,

We’re happy to hear you’re enjoying the software. Clear, reliable tools are what we aim to build, and it’s great to know the app is working well for you.

Thanks for the energetic feedback and for choosing Icecream Apps.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Ice Cream Screen Recorder

Great app. No problems at all, very easy to use
even for an older person. Thank you.

6 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Hello Jose,

We’re glad the app has been easy and trouble-free for you. It’s especially good to hear that it feels simple to use regardless of age or technical background - accessibility and clarity are very important to us.

Thanks for choosing Icecream Apps and for sharing your experience.

Best regards,
Icecream Apps Team

Rated 5 out of 5 stars

Ice Cream Screen Recorder

I have used the screen recorder for a couple years now. Simple to use with great results. I couldnt ask fpor more

8 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Dan,

We’re glad Icecream Screen Recorder has been serving you well for the past couple of years. Simple use with strong results is exactly the balance we aim for - a recorder that does the job clearly without adding unnecessary complexity.

We appreciate your trust and are happy to hear the app continues to meet your needs so well.

Best regards,
Icecream Apps Team

Rated 4 out of 5 stars

long time user

easy to use, very good for game / work screen grabs - been using for 5+ years with no major problems [would be nice to be able to make the left hand side panel / text bigger or even just space them out more]

8 June 2026
Unprompted review
Icecream Apps logo

Reply from Icecream Apps

Dear Mr Graham,

We really appreciate you being with Icecream for over five years. It’s great to hear the app has been easy to use and reliable for both game and work screen grabs, especially with no major problems over such a long period of time.

Your note about the left-hand side panel is also helpful. Larger text or more spacing could make the interface more comfortable, and we’ll share this suggestion with our product team for future improvements.

Thanks for the thoughtful feedback and for continuing to use Icecream Apps.

Best regards,
Icecream Apps Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look