icecasino.com Reviews 922

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of games and the user-friendly website, noting that the games run smoothly. Many people highlight the excellent customer service, describing the support team as responsive, quick, and always available. Reviewers also frequently mention fast and smooth deposit and withdrawal processes, along with generous bonuses. However, some customers have expressed dissatisfaction with the payment process, citing issues with delayed withdrawals, funds not appearing in their accounts, and accounts being blocked without clear reasons. A few other people also felt that the bonuses were not as frequent or as generous as expected, and some found the wagering requirements to be challenging.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues with... See more

Product

Reviewers mention positive feedback about the product, particularly highlighting the extensive selection of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Website

Clients share positive opinions on the website. Many reviewers praise the site's user-friendly interface,... See more

User experience

People report positive experiences with the user experience. Many customers describe the platform as easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend it. A wide selection of games and payment methods. Verification is smooth. Contacting support is also very easy and efficient. If you haven't played at IceCasino, you should give it... See more

Rated 5 out of 5 stars

The most best casino I’ve had a very good experience with ice.Casino so far. The site is user-friendly, deposits and withdrawals are smooth, and the selection of games is excellent. I also appreciat... See more

Rated 5 out of 5 stars

Ice Casino has a huge selection of games to choose from, some of the games the casino hosts even pay out sometimes. From a scale of 1 to 10 I would rate it a 7, there are casino's that give you a bett... See more

Rated 5 out of 5 stars

In my opinion this casino is the best one because it's not hard to win here like on other ones. Also there is so many , many great games to choose, the site looks very nice and smooth. I do have a lot... See more



Contact info

4.2

Great

TrustScore 4 out of 5

922 reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Love ice always great deposit bonuses

Love ice always great deposit bonuses! Wish there was a bit more no deposit bonus codes issued out and that the deposits aren't a 40x wager requirement for 5x the amount of the deposit recieved or amount won on free spins limit for winnings on bonus money... either lower wager requirement or raise the conversion limit I think but overall great experience Fast cashouts minus on weekends here in canada anyways! This past week actually cashed out 850,450 and another 450

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Very nice and simple platform

Very nice and simple platform. All favorite games available and great bonuses.

Super fast costumer services

The only minus I can find is when you have a bonus and you wager is the maximum cash out is small compared to the wager.

One of the top 3 best casinos

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Hi what I can say about Icecasino

Hi what I can say about Icecasino. Only good things. First Icecasino help me to buy my house with 34 thousand I win 2 years ago. And then pay me every sing money. It’s really good I can’t complain anything. Thank you Icecasino for everything

22 August 2024
Unprompted review
Rated 1 out of 5 stars

My expirience with casino is bad.

My expirience with casino is bad.. I played only one time on the casino and i can't use bonuses anymore... When i type them it say's that: "you cannot activate bonuses"

20 June 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Kamil,

Thank you for sharing your experience. I’m sorry to hear you’re having trouble with the bonuses.

It’s possible that the issue might be related to specific terms and conditions associated with the bonuses or account settings. To get this resolved, please reach out to our customer support team with details about your account and the bonuses in question. They’ll be able to investigate the issue and provide you with assistance.

We appreciate your patience and hope to resolve this matter to your satisfaction.

Kind regards

Rated 1 out of 5 stars

ICE SCAMSINO

Ok... This casino collect more sensitive data than any other casino... you know why? Because they actually lure people with a 25$ NON DEPOSIT bonus that after you realise you need to deposit 5 TIMES 25$ TO USE THE 25$. Its a straight lie to collect sensitive data from people. I bring their ass to court.

DO NOT USE THIS CASINO.

18 June 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Hi there!

I’m really sorry to hear about your experience and understand your frustration. It’s important that promotions and bonuses are transparent and clearly communicated, and it sounds like there may have been some confusion or misunderstanding.

Please know that we take such concerns seriously. We have deposit bonuses and no deposit offers on the site. If you have specific issues with how your bonus was handled or feel that your data has been mishandled, it’s crucial to address these directly with our customer support team via email support@icecasino.com or live chat. They can help clarify the terms and conditions and investigate any problems.

Your feedback is valuable, and we are committed to addressing your concerns to improve our services.

Best regards

Rated 1 out of 5 stars

horrible

horrible, you'll never win at this casino

17 June 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Hi Renè,

I’m really sorry to hear you had a negative experience with our site. We strive to ensure that everyone has a fair and enjoyable time at our casino. If you’d like to share more details about your experience, we’d love the opportunity to address your concerns and improve. Please provide us with your player ID so that we can contact you and consider your situation in details.

Your feedback is valuable to us, and we hope to provide a better experience if you choose to visit again.

Regards

Rated 1 out of 5 stars

Avoid this casino

Avoid this casino. they do everything to not pay out your winnings.
Big warning

8 June 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Hi there,

We are really sorry to hear about your experience. We strive to ensure a smooth and fair process for all payouts and take concerns like yours very seriously. Please provide us with your player ID with specific details about your situation so we can investigate and address any issues promptly. Your feedback is important to us, and we want to ensure that every player has a positive experience.

Thank you for bringing this to our attention!

Rated 1 out of 5 stars

Dont spend your money there

Dont spend your money there. If you Are Lucky, its impossible to withdraw your winnings. Minus 5 stars

3 June 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Lars,

Thank you for your feedback. I’m genuinely sorry to hear about your difficulties. We aim to make the withdrawal process as smooth as possible for all our players. Please provide us with your player ID, so we can investigate and resolve the problem promptly. Your feedback is crucial in helping us improve, and we’re committed to ensuring a better experience for everyone. Thank you for bringing this to our attention.

Best regards

Rated 1 out of 5 stars

NEVER PLAY THIS site

Never in your life, don’t play this sh it casino
If you feel lucky, go open cases on csgo, you have more luck there
Nothing, I played days and a lot of games, nothing, just very small wins and then 0, they take all your money for nothing without any wins. PLEASE, as a years on casinos , this icecasino, means wins is 0, NEVER PLAY IN YOUR LIFE, never

29 May 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Marian,

I’m sorry to hear about your experience. Our goal is to offer a fair and enjoyable gaming environment, and we take concerns like yours seriously. If you’re experiencing issues with gameplay or winnings, please contact our support team directly with your account details so we can look into the matter. Your feedback is important and helps us improve. We hope to have the opportunity to address your concerns and offer a better experience in the future.

Best regards

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I have been waiting weeks for a withdrawal and it keeps being rejected due to ‘technical reasons’ and none of the customer service team have been able to help me. All good to take my money instantly but as soon as I try to withdraw it’s issues for weeks. I’ll absolutely be removing myself from this waste of time casino

28 April 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Emma,

We are really sorry to hear about the issues you’ve faced with your withdrawal. This is not the experience we aim to provide. We understand how frustrating it must be to wait for a resolution.

I believe your transaction has been processed a long time ago, but if it hasn't, please send us your player ID so we can expedite the review process. We are committed to resolving this matter as quickly as possible and improving our services based on your feedback.

Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Best regards

Rated 1 out of 5 stars

I was excluded from their other casino…

I was excluded from their other casino Vulcan Vegas for gambling addictions and I spent more 4500$ at ice casino after they block my account I asked for refund they refused. It is illegal to get access to casino where you’re excluded in their othe managed casino or sister casino.

3 January 2023
Unprompted review
Rated 1 out of 5 stars

What a bad bad bad casino

What a bad casino.

Pros- get to play some fun games

Cons- wager system on bonus is horrible . 40 x bet and max cash out x 3 of what you deposit. So say you put in 20 dollars win 750 dollars. The 690 dollars will dissappear and u are left to cash out 60 dollars

- your money will stay on your account for up to 7 days , to make it very easy for players to spend there winnings

- you can get restricted from getting bonuses at any level of your account. I was at level 10 when I was told I couldn't activate bonuses anymore.

- customer service is a bunch of brain dead copy and paste morons. They repeat the same thing over and over and are extremely rude.

Please save your hard earned money and play somewhere else .
They also hold your data for 6 years once you try and delete account. They sell and use your information. I hope this helps some poor player that has already deposited or is about to. Please deactivate account and change your banking information.

12 August 2023
Unprompted review

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