“Really pleased with the service from ICE Communications. Ryan H took the time to understand the issues we were having with EE, particularly the poor coverage in our office, and put together a sol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharmaine was lovely to talk to. Being new in this company, means I don't know much about the phone system, Sharmaine was kind, patient and clear in her explanations and instructions, which I great... See more
Company replied
Vince has been fantastic! His attention to detail, the speed that he helps us to operate our system and make any alterations if needed is a credit to ICE and the work ethic if Vince.
Company replied
Vince was extremely patient and helpful in resolving the setup issues on my devices. He took the time to answer all my questions clearly and made the whole process much easier. Excellent customer serv... See more
Company replied
Company details
Written by the company
When leaving your review, please provide us with your name and the company you are associated with. We truly believe that the most important foundations of a business are its staff and key players. We have a team of experts that have, and continue to assist many hundreds of satisfied SME’s across the UK with first rate business communications. Our local reach is expanding all the time, with continued growth across the UK. We now have offices in the following locations - Crewe (Head Office) - Manchester - Chester - Birmingham
Contact info
Crewe House, CW2 7BX, Crewe, United Kingdom
- 03332025000
- support@ice-comms.co.uk
- ice-comms.co.uk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
changed contracts under the 18 month…
changed contracts under the 18 month review and still continuing to receive two bills, they now owe me in excess of £2k. Despite assurances payment will be being made nothing has materialised , using this review as a last resort, sick of broken promises and the constant chase. stuck with them for another 27 months after that , we will not renew with them again. if you are this position with ICE please tread carefully.
8 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Excellent Customer Service
Olivia took personal and full ownership of our initial Vodafone Business account setup problem. Vodafone had some technical issues with their website at one point and Olivia was persistent, friendly, helpful and professional and persevered until we had registered successfully. Great work and she is a credit to her company and it was an exemplary example of customer support.
8 September 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about the excellent service you received from Olivia. Taking ownership and seeing an issue through to resolution is exactly the level of support we strive to provide, and we're pleased that her persistence, professionalism and friendly approach made such a positive difference during your Vodafone Business account setup.
We'll be sure to pass your kind comments on to Olivia. Thank you for choosing ICE Comms and for recognising her efforts.
Kind regards,
We recently moved all of our services to Ice…
We recently moved all of our mobile and telecoms services over to Ice Comms, and we're happy we did. The sales process was clear, transparent, and seamlessly managed, with everything installed on schedule. Communication has been great throughout. The after-sales care has been equally impressive, providing training and ongoing support whenever needed. Highly recommended!
8 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful review and for trusting ICE Comms with your mobile and telecoms services.
We're delighted to hear that your transition was smooth from the initial sales process through to installation and ongoing support. Providing clear communication, transparent advice and reliable aftercare is extremely important to us, so it's great to know our team delivered on all these fronts.
We truly appreciate your recommendation and look forward to supporting your business for many years to come.
Kind regards,
Avoid
Avoid, their after care is absolutely shocking. Told me lies, signed me up with a contract that didn’t even work in my area, didnt inform me I needed to invoice them to reserve my cash back. When I raised my frustration of having a contract that didn’t work they stopped replying taking 0 responsibility. Now they are wanting to sign me up for a new contract moving me back to my original company, but when saying I am not happy and want to leave they are rude speaking over you acting like a bunch of teenagers instead of a professionals and then slamming me with a 2k termination fee !!
4 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Avoid any of these cashback deals
Avoid any of these cashback deals. Long story, not impressed not fully explained from outset regarding these cashback offers. Sign you to a 36 month deal, cash back for 12-18 months as long as you invoice them, then when the price goes up want you to enter a new 36 month agreement. Im not willing to be tied to these so will see out my time on the higher price and take it as an expensive lesson. Enquired about early termination for 2 x mobiles, the eventual quote was a whopping £4k (incredible), will see the time out and cut all ties. If this review saves someone the pain, im pleased.
4 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
John has helped me get my new devices…
John has helped me get my new devices before I went on holiday, even switching the sim to e-sims so I can use them whilst im away! Thank you John youve been great
3 September 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to share your feedback.
It's great to hear that John provided such helpful support in getting your new devices ready before your holiday, including converting your SIMs to eSIMs for continued use while you're away. We will be sure to send your compliments to John.
Copy Invoice Request
Requested a copy invoice and had received this in less than 10 mins. Great service and Randel was very helpful.
3 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're delighted to hear that Randel was able to assist you so quickly and provide your copy invoice within minutes of your request. Delivering efficient service and making things easy for our customers is exactly what we strive for.
I'll be sure to pass your kind comments on to Randel. Thank you for taking the time to share your experience and for choosing Ice Comms.
Brett acted quickly and kept us up to…
Brett acted quickly and kept us up to date with the registration of the new number on our speed dial phone screen. Thank you.
3 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind review.
We're delighted to hear that Brett acted quickly and kept you informed throughout the process of registering your new number on the speed dial phone screen. Keeping our customers updated is an important part of the service we aim to provide, and we're pleased Brett was able to assist efficiently.
I'll be sure to pass your feedback on to Brett. Thank you for choosing Ice Comms and for taking the time to share your experience.
Richard updated our account immediately…
Richard updated our account immediately and then because we had some specific requests made sure to check with me a few times until i had the time to check and confirm. Great service and follow-up.
2 September 2026
Unprompted review
Reply from ICE Comms
We're delighted to hear that Richard was able to update your account promptly and provide the follow-up support you needed. Taking the time to check in and ensure everything was completed correctly is all part of delivering the high level of service we aim for, so it's great to know his efforts made a positive difference.
We'll be sure to pass your kind comments on to Richard. Thank you for choosing ICE Comms and for taking the time to share your experience.
Kind regards,
Ramon was a great help and went out of…
Ramon was a great help and went out of his way to make sure we get what we were promised. He delivered excellently!
1 September 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic review.
We're delighted to hear that Ramon was such a great help and went the extra mile to ensure you received exactly what was promised. Delivering excellent service and achieving the right outcome for our customers is always our goal, so it's wonderful to know Ramon was able to do just that.
We'll be sure to pass on your kind feedback to him. Thank you for choosing ICE Comms and for taking the time to share your experience.
Don't use these guys
Use this company for our business, my sim didn't work for 2 weeks after change over, i had to chase and chase them to find out what was wrong, I lost business and was a real pain living with no phone. I sent a formal complaint and we didn't even get offered a refund for the 2 weeks my phone was down let alone any compensation for the inconvenience. They're also actually really expensive compared to other companies. We will definitely not be renewing when our contract ends and I urge you not to bother with them if you're considering.
27 May 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Horrible experience with this company
Horrible experience with this company. Very disorganised, not clear about their process and happy to bounce you around different departments and get a different answer every time. Ordered one sim and mobile from them and specifically asked them to let me know when arrival is due. Failed to send tracking, when I rung and asked them about it, I was told phone is out of stock and on that same day the phone arrived. Also sent 2 sims instead of the one I ordered. Want me to invoice them for the discount they applied and want me to charge vat but as my company is not yet vat registered I can't invoice vat so I am going to have to pay the vat out of my pocket. I was promised a price but have to pay higher then the contract I signed. Extremely unprofessional and disorganised. Stay away from this company.
27 August 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Reply from ICE Comms
Thank you for taking the time to leave a review. We're delighted to hear that River provided you with great service and made such a positive impression. I'll be sure to pass your kind feedback on to them. We really appreciate your support and thank you for choosing Ice Comms.
Richard was very calm and quick to…
Richard was very calm and quick to ascertain what the problem was, and was then very prompt when getting back to me when it had been resolved.
26 August 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review.
We're delighted to hear that Richard was able to assist you so effectively. Providing calm, professional support and keeping customers updated throughout the process is something we take great pride in, so it's wonderful to know Richard quickly identified the issue and promptly got back to you once it had been resolved.
We'll be sure to pass your kind feedback on to Richard.
Thank you for choosing ICE Comms.
Brenda done a great job and called me…
Brenda done a great job and called me back quickly to let me know the outcome
14 August 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review. We're delighted to hear that Brenda was able to assist you and keep you updated with a quick callback regarding the outcome. I'll be sure to pass your kind comments on to her.
Thank you for choosing ICE Comms.
Just a brief note to say that your…
Just a brief note to say that your customer services team ( Randel ) helped us with todays queries.
Very polite and resolved our issue in a very short time.
25 August 2026
Unprompted review
Reply from ICE Comms
Thank you for your lovely review. We're pleased to hear that Randel was able to help with your queries, providing polite and efficient service while resolving the issue quickly. Feedback like yours means a lot to us, and we'll make sure your comments are shared with Randel.
Thank you for choosing ICE Comms.
The response is effective and Vince is…
The response is effective and Vince is very helpful
25 August 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave a review. We're delighted to hear that Vince was able to help and provide an effective response to your query. I'll be sure to pass your kind feedback on to him. We really appreciate your support and look forward to assisting you again in the future.
Kind regards, The ICE Comms Team
Difficult day at the office - All sorted!! When all our companies IT and phone…
When all our companies IT and phone systems went down Ice Communications saved the day. High commendations to Brett who had the patience to talk me through some sticky router issues. We managed in the end with Brett calling after an hour to ensure we were still up and running.
Highly recommend..
25 August 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic review. We understand how stressful it can be when IT and phone systems go down, so we're pleased we were able to help get everything back up and running. Brett will be delighted to hear your feedback, especially regarding his patience, technical support, and follow-up call to ensure everything was still working smoothly.
Thank you for your recommendation and for choosing ICE Comms.
Kind regards, The ICE Comms Team
Always fantastic service from Vince on…
Always fantastic service from Vince on after support on our office phones. very helpful and polite.
25 August 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind review. We're delighted to hear that Vince continues to provide fantastic after-sales support for your office phone systems. His helpful and polite approach is something we pride ourselves on, and we'll be sure to pass your comments on to him.
We really appreciate your continued support and look forward to assisting you in the future.
Kind regards, The ICE Comms Team
Extremely helpful & problem delt with swiiftly.
My problem was delt with from start to finish by the same call handler. Brett was extremely helpful & got my problem sorted out very swiftly.
17 August 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review. We're delighted to hear that Brett was able to resolve your issue quickly and efficiently, and that you had the benefit of dealing with the same person from start to finish. We know how important it is to provide a smooth and hassle-free experience, so it's great to hear Brett delivered exactly that.
We'll be sure to pass your kind feedback on to Brett and the team. Thank you for choosing Ice Comms.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.