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Meillä on useiden vuosikymmenien kokemus Iberian kinkuista. Tunnemme melkeinpä kaikki porsaiden kasvattajat Espanjassa, useimmat heistä jopa etunimeltä.
Contact info
Spain
- iberiankinkku.fi
I know the product itsel is good -i…
I know the product itself is good -i have ordered also earlier. BUT I got the delivery to Finland and this ham was partially spoiled/contaminated when i received it. The USB package was perfectly fine but the ham itself had been punctured at some stage of packaging/production. This part of the ham had started to spoil. Unfortunately we threw the whole ham away - just in case. Not happy at all. No ham for Christmas.
Update:
As per received information, i have removed the mold, but something has pierced the ham upto 2cm and that area around the meat is black. I have removed also all this black part. I have now understood that the ham can be consumed and i raise the evaluation to 3 stars, Why not to 5 is a fact that this does not change the issue that some outside object has pierced the ham during packing/production and caused the ”black” contaminated area to the ham. This is not normal.
Update:
No update or info what has caused the black contaminated area for ham and no other update from customer service. I am lowering the evaluation back to 1 star.
Update:
Discussed with the US starting numer using whats up application.
No indication what has caused the black area (not mold). After ~2 weeks now, I was informed to send the ham back to Spain, Doesnt really matter as the ham was thrown away already and after short search from web there is no information available how to do this return and where to return it in Spain. In the package there was no information or quidelines.
Good thing for the discussions: Kindly I was offered a replacemt, but Christmas is over and family members travelled back to their homes, so could not care less now.
For the kind offer to replace the ham. I have raised evaluation to 2 stars.
What caused the piercing and black area to the ham remains as question mark.
3 December 2024
Reply from Iberiankinkku
Dear Issakainen Seppo,
The ham is packed in a plastic bag as a protective measure during the journey, but there is no problem if it bursts. The mould you mention is perfectly normal: it is part of the curing process. It does not affect the quality of the ham, on the contrary, it is totally normal. Therefore, we recommend that you clean it with a cloth and start it as normal. You will see how it is in perfect condition.
We remain at your disposal for any questions you may have.
Josep B.
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