Iberia Reviews 44

Flight from Oviedo, Spain, to Paris. They left our luggage in Madrid during stopover. Two pieces were delivered to our hotel in Paris. Third piece was delivered two days after our arrival to the US. We were told to purchase all we needed, that we would be reimbursed. We had to buy from tooth brushes to coats. Total of €3200 euros. Got $650 back. Now who can buy coats, shoes and clothing for 6 day for two adults for
$650 usd in Paris Champs Elise

I had a terrible experience flying with Iberia. Their planes were so delayed that I missed the transit to my next plane, which is what can happen. But I was not even offered an appologize but just told that it was my fault that I missed the plane. They couldnt even offer me a ticket for a new flight and I was told that I had to come to the airport rhe next day at 6 in the morning to secure my ticket so I could go home to my family. A truely awful experience.

I booked a flight with this company that did a stop in between, then because of delays, we couldn't get the second flight and had to stay over night in another city. I tried to get a compensation and they made a mistake twice so I still haven't got my money. I can't say they have a good costumer service since I can't even talk with the people in charge of my case and so, responsible for the mistakes. I have been waiting for my money almost 2 months now and no news.

Disgrace
My suitcase never arrived in CPH after i arrived from Madrid. Cant reach Iberia and dont know where my suitcase is. Terrible.
Booking no MHK28

I try to make this as short as possible

Was supposed to travel with my dog in the cabin from Copenhagen - Madrid and Madrid - Tenerife. Called approximately one month before the travel and got confirmed the place for my dog. Two days before my journey I chose to call and reconfirm that there was a place for my dog, as I like to be 100 % sure that everything is in order when I travel. Just to find out that they only booked place for my dog for the first flight with no availability for dogs on the second flight. Iberia did not inform my about this, and I only got to know because I chose to call in to get the place reconfirmed.

The next two days were spent by calling Iberia several times and get mixed information. Some said that there was booked a place for my dogs, and some said there wasn't. In the end there was no place for my dog. When I asked to talk with a superior, I was told that she does not speak english but that the case has send to another department and I can expect to get contacted at earliest two days after my flight! Meaning Iberia had no interest in fixing their own mistakes.

I don't know where to start. But written as short as possible;

Me and my husband were travelling with our two toddlers and our two months old baby to South America (LONG journey).

We booked seats from home so we would be seated together AND with a baby bassinet because we were travelling for so many hours. (30 hours all in all!)

On all four flights - both flying there and flying home again. They gave us seats apart from each other (WITH 3 CHILDREN UNDER THE AGE OF 5) and we didn't get the baby bassinet like we ordered. When we showed our documents with seat-confirmation they told us that AFTER we ordered the seats they started charging extra for those seats (price something like 13 euro - money that we gladly would have paid HAD WE KNOWN!). But how could they have sent us a confirmation and then sell "our" seats to somebody else later on?

The baby bassinets weren't all in use on our flights - even though they told us that they were at the check in (LIES right to our faces). Not even the front row seats where all being used (the seats where the crib goes) How can you deny an infant it's sleep in a crib for 12 hours (two times in a row) - when the customers have documents proving the seats (and the crib) belong to them?

Furthermore, when the two toddlers got sick and startet wommiting in the middle of the night (all over the place) - There wasn't any help from the crew; not a helping hand, not a blanket for the sick kids, not a plastic bag for the smelly objects - they literally continued reading magazines in the hall even when we asked for help..

When you fly for 12 hours, and there is no TV and the seats are very uncomfortable. Then it's very hard to respect an airline company. It seems like that they don't care about passengers.

Ikke nok med, at det er et lorte selskab, så kan jeg sgu heller ikke engang oprette en klage....!!!
I får klagen på engelsk, for orkede ikke at oversætte(skrevet til Iberia):

I was travelling with my girlfriend from Malaga to Brussels with your flight company, and I had a very bad experience.
Our first flight from Malaga to Madrid was delayed, so we had to run to our next flight from Madrid to Brussels. But when we came just before they stopped the boarding on our original flight from Madrid to Brussels, we were denied boarding, because they had seen in their systems, that our first flight was delayed and then they had not checked us in, and someone else was checked in on our seats.
After we were denied boarding and had discussed a lot with the cashier, we had to stand in line to the Iberian Information Stand/Customer Service for almost 2 hours just to get some new tickets to the flight from Madrid to Brussels more than 3 hours later (IB3208 26/7-15). When we finally was serviced and got our tickets, we couldn't even sit next to each other.
So I complained, but they told us to make a complain online if we had any issues with them, so that is what I am doing now.
I told them, that because we were denied boarding on our original flight, we could not make our train from Brussels to our final destination that evening, but they said, that it was not their problem. So I asked a supervisor, that because of Iberia, what she was telling us was, that we had to sleep on the street to wait for the next train that would come the morning after, because we were denied boarding, and the supervisor tried to show empathy, but said, that it still was not their problem. But I think it is, because Iberia was delayed in the first place, and then denied us boarding when we still could make the flight.
So I did my research and checked online for the customer rights, and because Brussels is 1581 km away from Madrid, we had right to a compensation on around 400€ each.

1 star because it is not possible to rate 0.

Two passengers traveling to America, the long faced bully at the desk (which we treated very kindly, no change, maybe the exact contrary resulted) makes insulting muttered remarks and makes us pack and repack all bags based on a few hundred grams overweight, even though other bags were under the limit.

We are paying for one extra piece of luggage (we were going to live outside the country and we are moving just the essentials) and when one of the hand bags was over 10 kg he was going to charge it as an extra bag at 200 EUR, when they cost 100 EUR... We also mentioned that he could not establish an arbitrary 10 kg limit on hand baggage when the website (on which I based all my packing) makes NO mention of weight limit, only talks about bag dimensions, which our bags followed. He mockingly says that is what appears on his screen, which he then proceeds to show us. I say that's not what their website says and he mutters irritably that he does not manage that! To which I respond, those are the instructions we as passengers follow, not his screen for which we, of course, have no access.

Thanks to this bully pencil pusher, my wife and 7 year old were left with barely 45-50 minutes to get through security (a conveniently long line had accumulated in the meantime) and get to their gate, despite having arrived at the airport 3 hours in advance (they opened the desk 2 hours before the flight).

It's inexcusable to have to start an already beforehand traumatic trip abroad, by being bullied and lectured by an ill-mannered abusive desk clerk. Time for Iberia to weed out the bad elements at the CPH Airport.