Ibandirect Reviews 72

They wrote me this email today:
We are crypto project and you are not even buying any crypto from us.

We are unable to make money from offering only IBANs, that is why we choose to close this option.

Please find some other project for your flow.

Let me start by saying that I use their IBAN both to receive funds and to buy Bitcoin but it is probably not enough for them.

I find this beyond ridiculous, truly embarrassing.

There are no IBANs, neither SEPA in this service named wtfdirect - only EU card. They WILL NOT disclose that until you pass KYC onboarding, make your way through the half baked app (being patched while you go!), put your money in, try using it as that murky company advertise - only then support guy tells you: "We don't offer this feature" (while it's THE CORE of the service, and they DO boldly offer it all over their website). And then they stop responding to further questions.

It's even more ridiculous how they love commenting reviews here in the tone of blaming people that whatever happens is their fault. Nice company where the customer is NEVER right, let's entrust money to them, what could be wrong?

They might be a great service once, delivering IBAN+SEPA+EU card for non-EU people (even with their mammoth obscure commissions - read e.g. Jade's review). Alas, they're NOT like that anymore. So, TRIPLE CHECK what they really provide if you don't want to lose your time and money - or just keep your funds away from that b#llshit (as I did). You'll never know which key part of their promises (and your financial process) they will silently break with neither warning nor excuse.

Even everything is clear , my passport and my face, they keep rejection my documents, then ask me for paying 5$ to start the verification process again!
Lol what a joke.

Professional and transparent ,very quick to reply so as far as the customer support is concerned a definite 5 star

Trustworthy and very reliable company. Saved my life when I went on vacation and most of my cards were not operating, except ibandirect. 5 star easy

inflated reviews, there can be no such rating. They steal money from the account, and close access to the account without explaining the reasons. Scammers

Best crypto solution online. Period. Never had an issue with them, they are always helpful and friendly, and you will not have any issues with them because they are very reliable and trustworthy. :)

Ibandirect is one of the favourite app. The company has very fast, professional customer service, they give me an answers on my questions. Mobile app is incredibly convenient to use. I already suggested this app to my friends.

Support has assisted me with any issues I had come over, have been using them for multiple months. Very trustworthy company.

HORRIBLE COMPANY. Pathetic how they try to squeeze you out of your money at every turn. Submitted my passport but customer service told me it was rejected cause it was covered (it was not) but the website told me it’s from a prohibited country. CS told me that in order to resubmit for verification I have to pay the, 5EUR?! What? First time coming across a company that I have to pay for verification if I failed.
AVOID AT ALL COST

They closed my account without any raison
I reseived a msg not a professional
From just a person suspicious
Hi asked me(You haven't used the account in a while ' Do you still need this service?' I inswered yess
And they cut the fees every month without any problems Of course, because my account is load 20 euros
I said the message was suspicious
Because it looks like a letter from anyone 'After a day I wanted to check the message by contacting support' My account has been completely deleted' yes completely deleted without any notice'And of course they stole my money
And they don't answer the email
They are just young unprofessionals

The best service ever i have been using since 2 years always good service and good quality support a loy of thanks for this amazing company ❤️

Great tool, amazing ease of use and decent support.

Good experience. Good support.

Friendly support, thanks for your help solving my card issue.

The charge you for everything, % for put money in plus fix fee, % plus fix fee, for money out, 15€ inside forever that you can never take out etc.

This is unique company in Europe that has blocked the money of ALL Russians. They didn't warn me and didn't let withdraw the money. They didn't even send a blocking email. There is no way to withdraw cryptocurrency. They refuse to provide a letter from the central bank of Lithuania with a recommendation to freeze the accounts of ALL Russians. Support does not respond to emails. People who have fled Russia and have no means have suffered.

Other normal Lithuanian companies warned in advance about the termination of work with Russia and gave two months to withdraw the money. Ibandirect even refuse to provide a letter from central bank.

Scam.

This is the first time I've seen this kind of customer service. They divide people by nationality in 2022 year..

First of all I would like to say that you offer a nice service. Bitcoin in combination with an iban is what I am looking for.
However my experience was not that good:
- First of all I had trouble typing my address. It had to consist of three words which is not common in the country where I live. But okay the support assisted me very well.
After that I had to verify my account. Photos were taken in a hurry and therefore they were rejected. I was asked to contact support and after that my account suddenly got blocked. I sent multiple mails to support but still didn't get reply.
I do not want to accuse you from anything, but I am just not satisfied with the way your registration process is handled.
Hope we could sort this out further so I could use your nice service.

you will have 5stars if there is possibility to recieve money from USA wire transfers...

Best service for virtual cards and cripto buying from your acc.