Placed an order on the 13th December 2025. Money was taken but no item was ever received. Not responding to any attempts at communication. Do not believe they are still operating as a business
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See what reviewers are saying
I should have read the previous trustpilot review, I don't think this company is still in operation. I put an order in last Sunday and then didn't receive any email confirmation but by Monday I'd seen... See more
Unreliable delayed online order’ delivery. I made an order in UK on 12 September 2023 & the full amount paid. The order disappeared for 2 weeks & delivered after too many follow ups. No one answers... See more
I came across iBaklawa by chance, I would highly recommend them they are quick at responding and my order was sent very quickly within 3 days when I put my order through, I was even sent a free sample... See more
Company details
Written by the company
The fine art of traditional sweet and pastry making in the Levantine region spans centuries. Our trusted age old recipes use only the best, locally sourced ingredients and travel from the tables of master pastry chefs to yours. Skills are passed down in the traditional way, from generation to generation – from the hands of the father to the son, who have taken years to master their craft. Sun-kissed kernels of nuts, fine wheat flour, sugar and ghee all go into producing quality sweets for you to savour. Explore the finesse of handcrafted baklava, the uniqueness of maamoul and the classic flavours of Syrian cookies and sweet treats such as Baklava, Barazek, Mamoul and Graybeh. At IBaklawa, our mission is to bring you the best delicacies from the Mediterranean and Levant which celebrate the taste of authentic sweets, made by expert Syrian pastry chefs in Jordan and Turkey. Our exclusive suppliers present you with a mouth-watering range of pastries and confectionary made to the highest standard, to be enjoyed anytime. Our fast, efficient and affordable online delivery system in London and the UK makes it very easy for us to deliver the best Arabic Sweets and Lebanese sweets to our beloved customers.
Contact info
23 Oliver Business Park, Oliver Rd, , NW107JB, London, United Kingdom
- marketing@ibaklawa.com
- ibaklawa.com
1.8
Poor
51 reviews
Hasn’t replied to negative reviews
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Avoid!!!
Placed an order on the 13th December 2025. Money was taken but no item was ever received.
Not responding to any attempts at communication. Do not believe they are still operating as a business
13 December 2025
Unprompted review
I should have read the previous review
I should have read the previous trustpilot review, I don't think this company is still in operation. I put an order in last Sunday and then didn't receive any email confirmation but by Monday I'd seen they'd taken my money, thankfully paid by c/c. I've emailed & phoned twice and left messages but I've had no response, the website should be taken down if it's no longer operating.
7 December 2025
Unprompted review
I have placed an order on 15/12/2024 I…
I have placed an order on 15/12/2024 I haven’t received any email confirmation ,no one is replying to their what’s app .I'm not sure of this website is scam ,I want to claim a refund from my card provider .
One of the worst website I have used ,service is zero .
15 December 2024
Unprompted review
Good
Received order, was bit delayed. The sweets and stuff ordered turned out good.
Just disappointed in their customer service, no response to WhatsApp, email or update on delivery date.
In the past I haven't had an issue as delivery confirmation was sent but not this time.
28 February 2024
Unprompted review
Very disappointed
Very disappointed. Order took 7 days to arrive, just in time for party: for fresh pastries!! Arrived in box but squashed down one end instead of neatly laid out on the tray. Wrote a report with photo but ignored by supplier.
2 March 2024
Unprompted review
Ibaklawa is not recommended
Unreliable delayed online order’ delivery.
I made an order in UK on 12 September 2023 & the full amount paid. The order disappeared for 2 weeks & delivered after too many follow ups.
No one answers email, Msg , Tel etc… Absent.
12 September 2023
Unprompted review
Worst online experience ever!!
Worst online experience ever!!
I ordered some sweets from their website. One item of my order was out of stock and I never received a refund for that item. I tried to contact them multiple times to ask for my refund and they never replied. It's been now over a month and still nothing has been received.... absolutely horrible!!!
I will never order again from their website.....avoid by all means!!
17 April 2023
Unprompted review
Great online items!!
I came across iBaklawa by chance, I would highly recommend them they are quick at responding and my order was sent very quickly within 3 days when I put my order through, I was even sent a free sample of coffee (thanks iBaklawa). If you are shopping for gifts or fresh quality items definitely purchase from here.
16 March 2023
Unprompted review
love this place
love this place
order was sent to wrong place contacted them on whatsApp
they sent another order for me with a free gift
thank u
K.C.
1 November 2022
Unprompted review
Arrived after seven days with free gifts
We ordered ours six days in advance of the date we needed it, unfortunately it arrived after seven days but that's not too bad. My advice is place your order two weeks or more before you need it because the use by dates are for the following year and the products are vacuum sealed so there's no problem ordering early.
The order process could be improved however and that's where they lost one star. Once you place the order there is no communication so you have no idea whether your order has been dispatched. In my case I rang them to check the order had been received and they were very nice and confirmed it had been sent following which it took a further three days to arrive by Royal Mail.
Finally they threw in a handful of small gifts which was a really nice touch, overall I recommend them but be prepared to wait a little for it to arrive.
10 November 2022
Unprompted review
The best online sweet shop in the UK
The best online sweet shop in the UK. Will definitely buy from them again.
18 July 2022
Unprompted review
The customer service is so helpful and…
The customer service is so helpful and polite. Also, the sweets are so good!
18 July 2022
Unprompted review
Excellent service and high quality products
Excellent service and the quality of the products is exceptional. I highly recommend their offer.
30 March 2022
Unprompted review
Reply from iBaklawa
Thank you for shopping from us. We are glad you enjoyed our products.
All the items came in secure packaging…
All the items came in secure packaging and tasted very fresh. Will be returning for more and would definitely recommend it. Thanks
5 March 2022
Reply from iBaklawa
We are very glad you enjoyed the items. Thank you for shopping from us.
I was advised by your courier (UPS)…
I was advised by your courier (UPS) that delivery would be yesterday by end of the day and I’m still waiting This is disappointing
2 March 2022
Reply from iBaklawa
We apologise for what happened. If you do not mind can you send the order number so we can help you and sort this out with the delivery company as soon as possible. Thank you
Great authenticity!
Customer service was great and more importantly the sweets were fresh! Would highly recommend
27 February 2022
Reply from iBaklawa
We are glad you enjoyed it. Thank you for shopping from us.
Excellent service.
Good website makes for easy ordering. Delivery is always fast, this one particularly so. This purchase was for a special friend.
24 February 2022
Reply from iBaklawa
We are so happy to hear that you enjoyed shopping from us. Thank you and we hope you shop from us again.
Fantastic products and excellent…
Fantastic products and excellent customer service. Highly recommend!
24 February 2022
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