Immigration Advice Service Reviews 4,640

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, highlighting their dedication to clients. Many people found the service to be spectacular and efficient, with a clear plan from start to finish, making complex processes much less stressful. The customer service is frequently highlighted as exceptional, with agents responding quickly and thoughtfully to questions, providing solid support throughout the entire process. However, some reviewers were not happy with the response times and communication, mentioning delays in replies or a lack of proactive guidance. A few other people also felt that the service was underwhelming, lacking sufficient knowledge or professionalism to justify the cost, and that advisors were not proactive in offering alternative solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting spectacular and excellent service, with many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the competence and... See more

Response time

Consumers find response times to be ambiguous, with many reporting prompt and reliable communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 5 out of 5 stars

You can't ask for a more kind and patient immigration solicitor than Deepak Braich. So very thankful I got assigned to him and he is/was there in my immigration journey. I had so many different quest... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent advice and service from…

Excellent advice and service from Reina.my visa are successful I am happy with it.

28 August 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Aranya,

Thank you for taking the time to leave IAS a review.

Congratulations on your successful visa! I am glad to hear Reina was able to assist you.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Alev Destan

Alev Destan
Immigration Caseworker

Under the Direct Supervision of Eyram Osei-Agyemang

The level of professionalism was indeed beyond expectations.

Polite, friendly, kind, understanding, knowledgeable, easy to work with, comfortable warmth in conversations.

If I have to do it all over I would and recommend IAS .

Once again many thanks for what you all have done for me.

2 May 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Richard,


Thank you for taking the time to leave a review.

It is great to hear that Alev has been able to assist you and that you would recommend IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Having used immigration services…

Having used immigration services previously found the responses slow and somewhat disjointed, whereby I needed to push for replies.
I would respectfully suggest it may be prudent to do a little more research prior to engaging 'IAS'.

29 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Marco,

Thank you for taking the time to leave a review and I am sorry to hear of your issues.

I have passed your comments onto the relevant departments as guidance to improve our services moving forward.

We wish you all the best in your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Outstanding Legal Support



Outstanding Legal Support – Highly Recommended!
I cannot speak highly enough of the exceptional service I received from Kinza Malik and their team throughout my case. From the very beginning,she displayed a level of professionalism, expertise, and dedication that immediately put my mind at ease. Every step of the process was clearly explained, and I always felt that I was in capable hands.
What truly set Kinza apart was the personal care and attention to detail given to my case.She took the time to understand my situation fully, answered all my questions with patience, and ensured I felt supported at every stage. The communication was prompt and thorough, and I always knew where I stood.
Thanks to Kinza Malik’s hard work and guidance, I was able to achieve a favorable outcome, and I’m incredibly grateful for all the effort put in. I highly recommend her to anyone in need of legal support – She truly go above and beyond!

23 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Barzan,

Thank you for leaving a review.

It is fantastic to hear of your experience with Kinza and that they have been able to assist you! I will be sure to pass on your comments to them.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Great Service

I recently applied for a Sponsorship Licence and issued a Certificate of Sponsorship. The process was made simple by Mariam's professionalism, all applications were granted at the first attempt. I can highly recommend.

14 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Rob,

Thank you for leaving IAS a review.

It is great to hear that Mariam was able to assist you and that you would highly recommend!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Avoid at All Costs – IAS Will Cost You More Than Just Money


If I could give IAS Immigration Advice Service zero stars, I would. It has taken my partner and l two years to finally write this review because of the severe trauma and health issues we suffered due to their horrific service.

Our experience with IAS was nothing short of a nightmare. The service we requested took an unbelievable three years to be completed, causing immense stress, anxiety, and health problems—so much so that my partner fell seriously ill to the point where she has now been diagnosed with fibromyalgia and other serious diagnosis.

Communication? Terrible.

We constantly had to chase them, calling over and over, only to be met with useless agents who could never provide answers. Our assigned lawyer was rarely available, and when we were in desperate need of help, we were left completely in the dark—hopeless and abandoned.

The company is apparently run by two ruthless lawyers who seem more interested in draining your finances than actually helping you. After paying another significant amount of money, they kept asking for more, while delivering no results.

Emails were answered late, if at all. There was constant miscommunication, and they worked like clueless amateurs. We ended up doing most of the work ourselves, despite paying them for professional assistance.

For the sake of your mental and physical health, avoid IAS at all costs. No one deserves the stress, frustration, and suffering that this company will put you through.

14 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Arnold,

Thank you for your review and I am very sorry that you were unhappy with the services provided to you.

I understand a full response has been provided internally to your complaints and a resolution was provided, please see the response provided again as below.

Having considered the facts of the matter your complaint was not upheld. All the necessary work was carried out based with regular communication between you and the caseworker. There had been no mishandling of your case. Both caseworkers advised you on why your application had been refused and what further action could be undertaken by the IAS to assist you further – at an additional cost.

Both caseworkers had advised that they provided you with a professional and supportive service and the compliance team concluded that they were very professional in their conduct.

I am sorry that you did not get the outcome you were hoping for, however the services provided by IAS were appropriate and in line with our policies.

We wish you all the best in any future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

5* would recommend

My husband and I worked with Jonathan Brown and Laura Christian for our Spousal visa application for the UK. From start to finish they were both great. Jonathan was always on hand to answer our questions very quickly, and even working across different time zones we got everything done. We went for the full service and the advice/ assistance they offered was great, we really couldn’t have got the visa approved without them.

7 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Sophie,

Thank you for leaving a review.

I am pleased to hear that both Jonathan and Laura have been able to assist you with your Spousal Visa. I will be sure to pass your feedback onto them.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Excellent service from Ann Hua-Roach…

Excellent service from Ann Hua-Roach with the issue of a CoS and Skilled worker visa application.

4 April 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Marina,

Thank you for leaving a review.

It is fantastic to hear that Ann was able to assist you with the issue of a CoS and Skilled Worker visa application.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Thanks to Mr Abdul Mutee and IAS for excellent support

Mr Abdul Mutee supported me as the
Immigration Caseworker for both my application for Indefinite Leave to Remain and Citizenship and I am really grateful for his support. Working with Mr Mutee could not have been easier; he is very thorough, professional, and communicative through the process and put me at ease through the maze of UK immigration. Mr Mutee went above and beyond and was so supportive. I would definitely recommended IAS

28 February 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Em,

Thank you for taking the time to leave a review.

It is great to hear that Abdul was able to assist you and that you found him thorough, professional and supportive throughout the process! It is also fantastic to hear that you would recommend IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

John

I used IAS to assist me with applying for a family visa, and I found they had a very professional manner to my situation. I would especially like to thank Mariam Adebayo, who was my caseworker, for her experienced support throughout the application process.

29 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear John,


Thank you for leaving a review.

It is amazing to hear that Mariam was able to assist you with your Family Visa application.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

I tried to reschedule a meeting I…

I tried to reschedule a meeting I missed. They never responded my emails when I tried to reschedule so I had to call them, when I did, they said they would get back to me and never did. Each person whom I spoke on the phone told me a different story about their refund policy and I lost 100 pounds eventually. I had called them three times, emailed them three times before I gave up.

19 December 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Hyosun,

Thank you for taking the time to leave a review.

Upon further inspection I note that you were booked in for a session with one of our advisors on 10/12/24 at 2PM. Unfortunately, you missed this session, despite all confirmation and reminder emails sent via our systems showing as opened by you, and did not contact us with reasoning for this no show until 19/12/24.

You were advised that you would need to rebook the session and pay a few fee, which is in line with our rescheduling policy which can be found on our website.

We are sorry that we were not able to assist you, however IAS followed correct procedures as outlined: If an advice session is not attended within 10 minutes of the start time, missed, or rescheduled within an hour of the set start time, the full fee for a new session must be paid to arrange a new time and date.

We wish you all the best in future.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Immigration Advice Service to me was an…

I’ve had an amazing experience with Immigration Advice Service, and I especially want to thank Clare Dunne for her incredible support and professionalism. My experience with her and the team was absolutely fantastic. From start to finish, they were professional, knowledgeable, and genuinely supportive.
The team guided me through every step of my process, making what could have been a stressful situation feel smooth and manageable. Everything was clearly explained, ensuring I understood my options, and they were always responsive to my needs.

Thanks to their dedication and expertise, I’ve had a successful outcome, and I couldn’t be more grateful. I highly recommend Clare Dunne and the Immigration Advice Service to anyone in need of immigration help.

24 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Aymen,


Thank you for taking the time to leave a review.

It is great to hear of your amazing experience of working with Clare and IAS! I will be sure to pass on your kind feedback to Clare! It is also fantastic to hear you would highly recommend!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Deceptive! No mention of a "deposit" when they collected my consultation fee

I found them to be deceptive. I paid for a consultation with a solicitor. The next appointment was 3 weeks out. I ended up getting the information from another solicitor (for free) so I called them 10 days before my consultation and they told me I would receive a partial refund. When I asked why they said that part of my payment included a non-refundable deposit. I fought it because they NEVER INFORMED ME of any such thing when they took my payment over the phone. For this reason, I would NOT trust this company. They are solicitors and they should be way more trustworthy than this! Don't companies HAVE TO DISCLOSE such a thing at the time of payment?

5 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Chris,

Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.

I had requested additional information from you to look into this further and unfortunately did not receive a response.

I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 1 out of 5 stars

Listen to the 1 star reviews

Listen to the 1 star reviews. These people aren't serious and only out to take your money, once they have your money you will see an instant shift in how you're treated. I wish I had before me and my partner even contacted them. The 5 star reviews must have been bought. Look up their reviews on reddit, you'll see no one has anything good to say about them.

21 May 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.

I had requested additional information from you to look into this further and unfortunately did not receive a response.

I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Excellent advice and service

We were applying for my baby's right of abode visa from India back to the UK. We used IAS and they were fantastic, professional service, excellent advice, prompt responses and made the process simple and smooth for us. We would thoroughly recommend this service and a special mention to Mariam Adebayo who was our case worker.

21 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Bhavesh,


Thank you for leaving IAS a review.

We are pleased to hear that Mariam was able to assist you with applying for your baby's Right of Abode. It is also amazing to hear you would recommend the service of IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Exceptional Immigration Advice – Highly Recommend!

I had an initial consultation with Dina Modi this morning regarding an immigration issue, and she was excellent. She was extremely accurate, precise, and knowledgeable, explaining complex information in a clear and straightforward manner. Her professionalism and attention to detail gave me great confidence in my next steps. I would highly recommend her to anyone in need of expert immigration advice!

19 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Matteo,


Thank you for leaving a review.

I am happy to hear that Dina was able to advise you and that you found her accurate, precise and knowledgeable. I will be sure to pass on your kind feedback to her.

We wish you all the best in your immigration matter!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

I would would like to thank the IAS…

I would would like to thank the IAS Global Immigration organisation and specially my lawyer Lola Tinubu who assisted me with my visa. Me and my husband tried to apply for spouse visa and couldn't have managed it on our own.With my lawyer's assistance, the seeming difficult process proceeded quickly, clearly, and without needless stress. Lola is the greatest attorney for spouse visas, and I suggest her to everyone.One more time thanks for everything!

13 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Tatiana,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Lola was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service

Rated 5 out of 5 stars

Dina Modi was my advisor

Dina Modi was my advisor, very clear and helpful service provided. Thank you!

18 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear John,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Dina was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service

Rated 4 out of 5 stars

Everything went smoothly

Everything went smoothly, as advertised

17 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Hernan,
I'm pleased to hear that you have had a positive experience with IAS. We appreciate you taking the time to leave feedback and wish you all the best in your future immigration endeavors.
Kind Regards,
Mollie
Immigration Advice Service

Rated 1 out of 5 stars

Waisted a whole year with ias

Waisted a whole year with ias. Constant delays; having to produce again and again information that became dated for my partners visitor visa. Case worker impossible to contact. Eventually l agreed to half refund of my money.

17 March 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Harry,

Thank you for your review and I am sorry to hear that you were not satisfied with the services you received.

I have looked into your file and can see that your concerns were passed onto a supervisor to address as your previous caseworker had left IAS and that you were offered a refund of £500 as work had been carried out by the previous caseworker.

I can see that the funds have been refunded now and wish you all the best in your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

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