Immigration Advice Service Reviews 

4,651
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making complex processes much easier to navigate. The service provided is frequently highlighted as excellent, with many appreciating the detailed advice and clear guidance received throughout their applications. Reviewers often mention feeling well-supported and relieved, noting that the team's expertise and dedication led to successful outcomes. However, some customers were dissatisfied with the pricing, finding the consultations expensive and feeling they did not receive adequate value for money. Additionally, a few people experienced slow response times and poor communication, with some reporting unanswered emails and a lack of follow-up on promised information. There were also instances where reviewers felt the advice provided was generic or that caseworkers lacked sufficient knowledge.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and supportive... See more

Service

Customers consistently note positive experiences with service, praising the great service and excellent team,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, dedicated, and... See more

Response time

Consumers find response times to be ambiguous, with many praising quick and reassuring replies from staff,... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the service is a waste of money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 5 out of 5 stars

I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(4,651)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Good well informed advice delivered in a friendly approachable way

The advisor, Irfan Waheed dealt with our immigration issue professionally and sensitively. We felt listened to and supported. We finished the interview with a plan moving forward and hope that , with his help, we may be able to get my son's wife and child here to live with him.

29 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for taking the time to leave this review. We're really pleased to hear that Irfan was able to support you with clear, professional advice delivered in a way that felt approachable and sensitive to your situation. It’s great to know you left with a clear plan and some hope for the next steps. We’ll continue doing everything we can to help you move things forward.

Rated 4 out of 5 stars

Have provided us with excellent service…

Have provided us with excellent service over 6 years through visa and citizenship applications

30 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your continued trust over the past six years. We're proud to have supported you through your visa and citizenship journey, and it's great to hear you've been happy with the service throughout. Wishing you all the very best for the future!

Rated 1 out of 5 stars

Awful awful awful

Awful awful awful.
Do not use them.
I still haven’t heard from this bunch of rip off merchants despite them stating that they are investigating my complaint.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

I have used their services for my family visa twice now. When I contacted different immigration companies the first time around, out of 5, they were the only ones to call me back the very next day. I worked with Eyram Osei Agyemang both times, and I am very pleased with how everything was handled. They are very professional, yet very accessible anytime I had a question or a worry. Could not recommend enough!

1 November 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words and for choosing IAS not just once, but twice for your family visa applications. We're especially pleased to hear that Eyram Osei Agyemang provided the professional and accessible support you needed throughout the process. It's great to know we stood out with our responsiveness and care. Your recommendation means a lot to us, and we’re grateful for the trust you’ve placed in our team.

Rated 5 out of 5 stars

Excellent Service

Our company has worked with Ias for more than one year now. Our case worker Ann has been very supportive and always take prompt action during COS & Visa application process.
She has helped us for many cases and all have been successful!
Many thanks Ann and Ias.

2 December 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind feedback and for trusting IAS over the past year. We're delighted to hear that Ann has been consistently supportive and responsive throughout your COS and visa applications. It's great to know that her efforts have led to successful outcomes time and again. We truly value your continued partnership and look forward to supporting you in the future.

Rated 5 out of 5 stars

Third Time Using Service!

This was my third time using IAS for my immigration matters. The first two times were for my spousal visa and recently Mariam Adebayo has successfully helped me with my Indefinite Remain to Leave visa. She was easy to work with, easily accessible and made the process seamless. Thank you!

27 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your continued trust in IAS- it means a great deal to us that you've returned for support throughout your immigration journey. We're so pleased to hear that Mariam Adebayo made your Indefinite Leave to Remain application smooth and stress-free. We'll be sure to pass on your kind words to her. Wishing you all the best for this next chapter!

Rated 5 out of 5 stars

Good consultation phone call…

Very useful consultation phone call with Matteo Di Battista of IAS and followed up by detailed notes sent by email. Thank you very much. Good value for money.

25 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind feedback! We're glad you found the consultation with Matteo helpful and that the follow-up notes were useful. We appreciate your support and are always here if you need us again.

Rated 5 out of 5 stars

I was given the best service and advice…

I was given the best service and advice by Dina Modi. I’m very happy for all the support given. Thank you

21 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words. We're so glad to hear that Dina Modi provided you with the support and advice you needed. It’s always our aim to deliver the best possible service, and we’re happy to know you had a positive experience. Wishing you all the very best moving forward!

Rated 5 out of 5 stars

The Absolute Best Immigration Service and Advise Without Any Doubt

We struggled with many of the other UK immigration service providers, with bad and incorrect advise and heavy charges. Samantha at IAS has handled our case with complete professionalism and a wealth of knowledge and only the best most accurate advice. She guided us through the whole process, saving us a small fortune and ensuring that our applications were processed correctly and on time. We would have been lost without Samantha and IAS. We could honestly not have done this successfully without them.
Samantha took us through every step of the process, explained things to us clearly and guided us on the correct path to success in our immigration process. Thank you so much Samantha and IAS - Absolutely Fabulous!!

20 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your amazing review! We're thrilled to hear that Samantha was able to support you so effectively and that your experience with IAS stood out after previous challenges. We’ll be sure to pass on your kind words—she’ll be delighted.

Wishing you all the best for the future!

Rated 5 out of 5 stars

UK Family Visa

We chose to seek help from IAS with our family visa application, we were assigned Mariam Adebayo. Mariam was fantastic in communicating addressing any concerns and questions we had. She make the process much simpler than doing it alone and thanks to her support my wife now has a UK visa.

10 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words! We're so pleased to hear that Mariam was able to make the visa process smoother for you and that your application was a success. We'll be sure to share your feedback with her!

All the best to you and your family.

Rated 5 out of 5 stars

An amazing case worker Eryam-Osei!!

An amazing case worker Eryam-Osei!!

For any type of visa process, you’ve got to have a right case worker who knows exactly what they are dealing with.
I had a very poor communicating case worker on my first visa process and it was such a nightmare during the time a few years ago.

But I just had a right one who seems to have a great know-how in dealing with clients. Communication wasn’t too bad as I understand that it is not necessary to ask things what you want to hear in term of your visa process but Eryam was quite patient, willing to explain things well and very diligent in dealing with my case.

I now am being granted with my renewal spouse visa.

21 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words and for sharing your experience. We’re so pleased to hear that Eryam provided the support, clarity, and professionalism you needed throughout your visa renewal. We’ll be sure to pass on your lovely feedback to her!

Congratulations on your successful application!

Rated 5 out of 5 stars

Feed back on consultation by ias

Detailed and clear advice from Dina Modi today.
Much appreciated. Thank you.

21 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your feedback! We're glad to hear that Dina was able to provide clear and helpful advice. We appreciate your kind words.

Rated 5 out of 5 stars

We would like to say big thank you to

We would like to say big thank you to mariam Adebayol for helping my Uk visa application and she have given us great guidances. She was well experienced and informative. Thank you again

21 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words! We're so pleased to hear that Mariam was able to guide you through the visa process with expertise and care. We'll be sure to pass on your thanks to her.

Rated 5 out of 5 stars

Highly Receommended

This was the first time I've had any dealings with Sponsorship of an employee and the whole process was daunting to start but working with Mariam made it a breeze and she was such a pleasure.
She was patient with my lack of understanding of things and took the time to explain and listen.
Things worked fairly seamlessly with the only issues being my IT, but she waited for me to get them sorted and we got the result we wanted to at the end. She was very responsive to emails, and everything seemed to move along at good pace.
Would highly recommend her and IAS to anyone looking for support in these type of matters.

20 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your thoughtful review! We're so glad Mariam was able to make the sponsorship process clear and manageable for you. Your kind words mean a lot, and we’ll be sure to share them with her.

Wishing you continued success.

Rated 5 out of 5 stars

Smooth visa process

My visa application was handled by Mariam Adebayo. The whole process was smooth and was provided with instructions and guidance at every step. Many thanks!

20 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your feedback! We're glad to hear that Mariam made the visa process smooth and straightforward for you. We’ll be sure to pass on your thanks to her.

Rated 5 out of 5 stars

Application for citizenship

My experience with Mariam Adebayo was great and professional. The advice via video conference was brilliant. The process was easy to follow and understand. Mariam always responded quickly to any questions I asked along the way. The emails were very informative which helped me to gather all the necessary information I needed for my application for citizenship.
I’m very grateful for helping me receive my citizenship. I’m pleased with every interaction with her and IAS as a whole. I highly recommend your services.

18 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Venitte,

Thank you for leaving a review.

It is great to hear of your experience with Mariam and how she was able to assist you in your journey to Citizenship. It is amazing to hear you would also recommend IAS and our services!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 4 out of 5 stars

Happy days

Irfan Waheed dealt with our case. He’s a nice person who got the job done. He helped relieve the pressure and worry for my wife and me. Apparently, ours was a straight forward case, but we were happy to have Irfan on our side. Thanks Irfan and IAS.

18 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Raif,


Thank you for taking the time to leave a review.

It is great to hear that Irfan has been able to assist you and your wife, and that he was able to relieve any pressure and worry from you both.

We wish you all the best in your immigration matter!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Don’t Hesitate, Hire them!

While trying to find the right fit to assist with a Global Talent Visa, which is extremely difficult to get, we chose this company and was assigned a lawyer by the name of Mariam Adebayo to assist. Mariam walked us through the process, was kind, and extremely knowledgeable. She rushed it as stated and made it happen. We could not believe how great this service was, and will recommend to everyone. Mariam is the best!!!

15 January 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Brittany,


Thank you for leaving a review.

We are pleased to hear that Mariam was able to support you through the Global Talent Visa process and that you found her kind and extremely knowledgeable. We will be sure to pass on your kind feedback to her.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Appalling Service – Avoid at All Costs

My partner and I contacted IAS seeking immigration advice for the US and UK. They arranged meetings with two lawyers – one based in the US and one in the UK – which cost us $50 and £50 respectively for 30 minutes of advice.

The US lawyer was rude, dismissive, and spent less than 10 minutes on our case. His advice was top-line, unclear, and entirely unhelpful. We left feeling deflated and that our time and money had been wasted.

The UK lawyer was even worse. She provided completely incorrect advice, assuring us my partner could remain in the UK on a travel visa as long as she didn’t overstay 6 months, she could leave and come back on consecutive 6 month visits. Despite clarifying, she stood by her guidance, which turned out to be dangerously wrong. We only discovered this when my partner was nearly stopped at the UK border for overstaying – a situation that had serious financial and possible legal consequences for us.

Thankfully, we sought help elsewhere and used Alison Law Solicitors, who were empathetic, knowledgeable, and affordable – the complete opposite of IAS.

IAS provided nothing but poor service, incorrect advice, and stress. I wouldn’t trust them with any legal matter. Avoid at all costs!

17 March 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Rebecca,

Thank you for your review and please accept our greatest apologies for any issues you have have faced,

I have passed you concerns onto the relevant members of staff to be addressed and used to improve our services moving forward.

I can find any note of you addressing these concerns directly with us, so if you would like to escalate this matter further, then please email customerservice@iasservices.org.uk where our complaints team will investigate and provide a detailed response to you.

We would like to apologise once again, and wish you all the best with your future immigration matters.

Kind Regards,
Lauren Jones
Immigration Advice Service,

Rated 1 out of 5 stars

£100 advice call

Booked in for their £100 advice video call, they said they couldn't do the agreed date and time for the call. So I requested my money back and said I would reschedule when I could, which they agreed to do. They have not refunded me after several months and I doubt I will ever see it again, despite emailing Kumba Plumber regarding this.

So they couldn't provide their service at the agreed time and date, and then stole my money, avoid.

8 November 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Daniel,

Thank you for taking the time to leave us a review and I am sorry to hear of your concerns.

I have checked our systems and can confirm that you have been refunded in full (£100) as a way of apology for your caseworker not working on the date in which you had originally booked - hence needing to reschedule which unfortunately did not work for you.

As you have been refunded in full, your matter with IAS is now closed and I wish you all the best with your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

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