IAM RoadSmart Reviews 732

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathetic approach, and ability to create a non-judgmental atmosphere, which helps ease anxieties and makes the learning process enjoyable. The service is frequently described as informative and educational, with many people gaining valuable knowledge and confidence. Reviewers highlight the product as being well-designed and effective in promoting safer driving practices. However, some customers also noted issues with certain instructors being condescending or unprofessional, making them feel unwelcome or judged. A few other people also felt that the support provided by the company was inconsistent, particularly for volunteers, and that problems were not always addressed effectively.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the courses informative,... See more

Service

Customers consistently note positive experiences with service. Many reviewers found courses to be amazing,... See more

Product

Users describe positive interactions with the product. Many found the course informative, educational, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the knowledgeable and supportive staff,... See more

Based on these reviews

Rated 5 out of 5 stars

Just completed the drink driving course and it was a real eye opener. On completion, I came away with a wealth of knowledge that I was blissfully unaware of. I think that a LOT of drivers would benef... See more

Company replied

Rated 5 out of 5 stars

The biggest fear most people have walking into a DDRS course is being "lectured" or judged. Liz creates a completely non-judgmental atmosphere. She is empathetic and approachable, which helps lower... See more

Company replied

Rated 5 out of 5 stars

I had a Sarah for two out of the three sessions for this course, and she made the experience very enjoyable and eased any nerves I had about completing it. She helped to provide essential statistics... See more

Company replied

Rated 5 out of 5 stars

Prior to start of course very nervous, after day one felt relaxed as instructor, Debbie very informative & put you at ease. By day 2/3 found the group pleasant to talk too which made it enjoyable.... See more

Company replied


Company details

  1. Coaching Center

Information provided by various external sources

IAM RoadSmart is the UK’s biggest independent road safety charity, with the vision of cutting the numbers of those killed and seriously injured on our roads. We offer advanced driving and riding courses, and lobby government and the motor industry for measures to help cut road deaths.


Contact info

4.8

Excellent

TrustScore 5 out of 5

732 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

great experience

15 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Giurgea,

Thank you for sharing your experience. We're so pleased to hear it was great.

All the best,
IAM RoadSmart

Rated 5 out of 5 stars

Graham was lovely

Graham was lovely, non judgemental and provided lots of information I genuinely wasn't aware of. Expected a long winded boring few days but very surprised at how engaging it actually was.

7 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Spencer,

Thanks for taking the time to share your experience.

It’s great to hear that Graham made you feel comfortable and provided useful information in such an engaging way. We’re really pleased the course exceeded your expectations and kept things interesting throughout.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

Graham is the best instructor

Graham is the best instructor, made me realise the dangers. Very informative course I reccomend!

7 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Montel,

Thanks for taking the time to leave a review.

It’s great to hear that Graham made such a positive impact and helped highlight the dangers in an informative way. We’re really pleased you found the course valuable and engaging.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

DD Course

I chose to do my course on a Saturday with Glen.
Amazing chap - Thank you. As a fellow trainer I appreciate how hard it is to keep people engaged online.
I felt the course was very informative and I felt I learnt a lot. It's given me a chance to reflect and understand my actions.
Someone on my course did suggest that maybe a half day course over a period of 4 weeks would be better as the first two days are heavy as there's so much information to take in and at times I felt this overwhelming.
I felt being with others who were in the same position helped and sharing experiences helped massively
But a massive thank you once again to Glen who is a fab trainer :)

4 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Efa,

Thanks for taking the time to leave a review.

We’re really pleased to hear you found the course informative and engaging, and that Glen made such a positive impact. It’s great that the experience gave you a chance to reflect, and that learning alongside others was helpful too.

We also appreciate your feedback on the course structure - it’s really valuable and something we’ll take on board.

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

Very informative

Very informative. extremely helpful and opened my eyes. Stephen was very knowledgeable and supportive.

2 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Cerys,

Thanks for taking the time to leave a review.

We’re really pleased to hear you found the course informative and helpful, and that it opened your eyes. It’s great to know Stephen’s knowledge and support made a positive impact on your experience.

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

Good class and gained lot of knowledge…

Good class and gained lot of knowledge thank you so much

2 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Sajith,

Thanks for taking the time to leave a review.

We’re glad to hear you enjoyed the class and gained lots of valuable knowledge - that’s great to hear.

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

Amazing defensive driver training

I had a company mandated defensive driver training with Dan from Newcastle. It was an amazing session, not only do i feel a lot more comfortable driving long distances for work, but he also helped me better understand the safety features of my new company car. I would highly recommend doing training with him!

31 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Abigel,

Thanks for taking the time to leave a review.

We’re delighted to hear you had such a positive experience with Dan and that the session has helped you feel more confident driving long distances. It’s great to know the training also gave you a better understanding of your vehicle’s safety features.

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

everything i learn on this course its helpful.

everything i learn on this course its was relly helpfull to me. everyone i met on this course all were very kind and helpful.

1 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Sandip,

Thanks for taking the time to leave a review.

We’re really pleased to hear you found the course helpful and that everyone you met was kind and supportive - that makes a big difference to the experience.

Best wishes,
IAM RoadSmart

Rated 4 out of 5 stars

Benefits of the course

When I got told I thought it was going to be a drag but with Caroline the days went fast as we all get involved and after the I found myself telling my mates deferent facts and didn’t even realise I was doing it so for me it’s well worth doing and it’s not as bad as you think

18 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Owain,

Thanks for taking the time to leave a review.

We’re really pleased to hear that Caroline made the course enjoyable and engaging for you. It’s great that the content has stuck with you too - especially if you’re already sharing what you’ve learned with others without even thinking about it!

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

IAM RoadSmart DDR Course - Informative, Insightful and Very Useful

I found the IAM RoadSmart Drink Drive Rehabilitation Course very useful and insightful. It was a valuable opportunity to discuss situations and issues with individuals in the same position as I, having been disqualified from driving.

The course content was informative and enlightening and it was delivered in a very measured and non-judgmental way by a very engaging trainer.

I highly recommend the DDR course to anybody who finds themselves disqualified from driving, to encourage personal reflection and mitigate the potential risks of reoffending.

1 April 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Hi Paul,

Thanks for taking the time to leave a review.

We’re really pleased to hear you found the course useful and insightful, and that it provided a valuable space for reflection and discussion. It’s great to know the trainer created an engaging and non-judgmental environment, and we truly appreciate your recommendation.

Best wishes,
IAM RoadSmart

Rated 5 out of 5 stars

Very informative course

Very informative course. Sarah very professional, supportive and non Judgemental. Would recommend this course to anyone wishing to reduce their driving sentence.

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you for your feedback and recommendation. We’re glad you found the course informative and that Sarah made you feel supported and comfortable throughout.

Kind regards,
IAM RoadSmart

Rated 5 out of 5 stars

Great Experience

I had a Sarah for two out of the three sessions for this course, and she made the experience very enjoyable and eased any nerves I had about completing it. She helped to provide essential statistics and facts about drink driving, and it left me with lots to think about.
I would recommend taking this course with IAM if you're lucky enough to have it with Sarah.

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you for sharing your experience. We’re so pleased to hear that Sarah helped make your experience informative, enjoyable, and put you at ease.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

Excellent, informative, non-judgemental and friendly

The course has been excellent. Our trainer was very engaging, informative, empathetic and understanding. It can be very nerve racking when you find yourself in a position to take this course, but it is very informative, non-judgemental and forces to think about your actions from a perspective you wouldn't have otherwise considered, which you can then use to make sure that you never find yourself in this situation again. Would highly recommend.

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you very much for your sharing your feedback. We're pleased the course offered valuable insights and reflection, and that the trainer’s understanding and guidance enhanced your experience.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

I was rather reserved about undertaking…

I was rather reserved about undertaking the DDR course, however thanks to the patience and understanding of the Trainers especially Sarah my experience was very positive. I now have a better understanding and appreciation for the way alcohol affects the body and mind as well as the understanding of how "home measurements" actually contain more units of alcohol than expected. All of the teachings provided have helped me over the course of the 3 weeks and would highly recommend to anyone who isn't sure if the DDR course is for them.

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Many thanks for your feedback. It’s encouraging to hear that, despite initial reservations, the course was positive and that Sarah’s delivery helped enhance your understanding.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

Very informative course

Very informative course, the course trainer Sarah was extremely helpful with great knowledge and relays all info and facts it in a non judgemental and helpful way

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Many thanks for sharing your experience. It’s great to hear that the course was informative and that Sarah delivered it with such expertise and encouragement.

Warm regards,
IAM RoadSmart

Rated 4 out of 5 stars

I felt that this was really helpful and…

I felt that this was really helpful and wasn’t as boring as I thought it would have been, Sarah has been an excellent trainer and non judgmental too, she made great effort and made sure everyone was engaged. I learnt a lot about alcohol that I didn’t know and will definitely put things into practice that I learnt to be a safer driver on the road.

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you so much for your feedback. We're pleased to hear that you found the course eye-opening and that the lessons learned will be valuable going forward.

Best regards,
IAM RoadSmart

Rated 5 out of 5 stars

Very eye opening

Very eye opening. Good teachers and lessons learned

29 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you for your feedback. We're glad you found the course eye-opening and valuable.

Kind regards,
IAM RoadSmart

Rated 5 out of 5 stars

A Course That Made Me Think

The experience was very calm and relaxed, with everyone treating each other respectfully, which made it easy to feel comfortable and open during the sessions. The trainer, Sharon, was highly informative, explained things clearly, and encouraged discussion. I learned a lot of things I didn’t know before, particularly about the risks and consequences of drink driving. I would highly recommend this course to anyone in a similar situation.

27 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you for taking the time to share this feedback. We're very pleased to hear that you found the course environment calm, respectful, and open. It’s great to know that Sharon’s clear and informative delivery supported your learning and helped deepen your understanding of the risks and consequences of drink-driving.

All the best,
IAM RoadSmart

Rated 5 out of 5 stars

The whole experience was very good

The whole experience was very supportive. The group was really friendly. I learnt a lot of things that will help keep myself and others safe in the future. We're lucky that we have the availability of this course.

27 March 2026
Unprompted review
IAM RoadSmart logo

Reply from IAM RoadSmart

Thank you for sharing your experience. We're so pleased to hear that you felt supported throughout and that the group dynamic was positive and friendly. It’s great to know that you've gained valuable knowledge to support safer choices in the future.

Kind regards,
IAM RoadSmart

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