Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and service
I’ve made multiple purchases through fy! Love the variety of art and how it adds character to any space. Recently had a delivery not go well. Customer service was great and they were able to correct the issue.
18 October 2025
Unprompted review
Reply from Fy!
Hi Andrea,
Thank you so much for your amazing review and for highlighting the variety of prints we have available! I'm thrilled that you had a positive experience.
We take great pride in the team's commitment to providing excellent support.
Thanks again for your support!
Best regards,
The Fy! Team
Excellent customer service
I have purchased several framed pictures over the years- fab site. I had an issue with newest framed print and I can honestly say the customer service was quick and efficient. I will certainly be ordering more.
15 October 2025
Unprompted review
Reply from Fy!
Hi Penny,
Thank you so much for the fantastic review! I'm especially pleased that you appreciated the customer service you received with your query.
I'm committed to ensuring every user has a positive experience at Fy! and your feedback helps us achieve that.
Thanks again for your support!
Sincerely,
The Fy! Team
First time buyer good experience
First time buying from Fy! and overall very good and efficient. Chloe is very responsive and helpful in customer support
13 October 2025
Unprompted review
Reply from Fy!
Hi Shirley,
Thank you so much for the fantastic review! "I'm glad Chloe was able to help you with your query.
We're committed to ensuring every user has a positive experience at Fy! and your feedback helps us achieve that.
Thanks again!
Sincerely,
The Fy! Team
Excellent quality
Excellent quality! The prints are beautiful and there’s a huge variety to choose from. My order arrived very quickly, and customer service was fast, efficient, and super friendly. Highly recommend!
11 October 2025
Unprompted review
Reply from Fy!
Hi Nerina,
Thank you for the fantastic review! I'm delighted that you are satisfied with the quality of our prints and happy with the variety we offer.
I'm so glad to hear our customer service team provided you with a great experience.
Thanks again for your support!
Best regards,
The Fy! Team
Highly recommend!
Super fast responsive and customer focused service.
Prints are fantastic quality.
Im so pleased with my framed canvas prints.
Highly recommend!!
10 October 2025
Unprompted review
Reply from Fy!
Hi Lindsey,
Thank you so much for the wonderful review! I'm thrilled to hear that you're happy with the quality of the prints.
I'm glad that my customer support team was able to assist you and we appreciate your support!
Best regards,
The Fy! Team
Good quality prints and frames, great customer service
Good quality prints and frames. Unfortunately one of my items was damaged during transit, but I received a replacement immediately. Great customer support!
7 October 2025
Unprompted review
Reply from Fy!
Hi TB,
Thank you for the wonderful review!
We're sorry to hear of the damaged issue with your order.
I'm delighted to hear that you were pleased with our customer service in assisting you with your query.
Providing excellent support is a top priority. Your satisfaction is incredibly important to me.
Thanks again for the kind words!
Best regards,
The Fy! Team
Fantastic range of art
Fantastic range of art. Good quality products. Great customer service! Customer in Guildford, Surrey
4 October 2025
Unprompted review
Reply from Fy!
Hi Mrs Hilary,
I'm delighted to hear that you love our range of art and thank you so much for taking the time to leave such a kind review.
Best regards,
The Fy! Team
Great customer service
Ordered a canvas which unfortunately when received wasn’t to my liking. Contacted their customer service and they couldn’t have been more helpful, great customer service, would definitely recommend.
29 September 2025
Unprompted review
Reply from Fy!
Hi Mrs Read,
Thank you so much for the fantastic review!
I'm especially pleased that you appreciated the customer service you received. I'm glad that our support team was able to help you with your query.
We're committed to ensuring every user has a positive experience and your feedback helps us achieve that.
Thanks again!
Best regards,
The Fy! Team
I love this company
I love this company, great quality and service. I have bought a print and a canvas print. I love them both!
29 September 2025
Unprompted review
Reply from Fy!
Hi Vicki,
Thank you so much for the wonderful review! I'm thrilled to hear that you're happy with the quality of our products.
Providing a high-quality product is our top priority, we appreciate your feed and support!
Best regards,
The Fy! Team
We had a problem with our order and Fy…
We had a problem with our order and Fy were just excellent in supporting our follow up and arranging a refund. I’d definitely use them again as they have lovely products and lovely people.
23 September 2025
Unprompted review
Reply from Fy!
Hi Caroline,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
Kind regards,
The Fy! Team
Happy New Customer
Happy New Customer. I was so pleased with the customer service I received. My questions were responded too so quickly. My print arrived yesterday and we can hardly wait to get it on the wall.
21 September 2025
Unprompted review
Reply from Fy!
Hi Donna,
Thank you for the awesome review! I'm so glad to hear our customer service team provided you with a great experience.
If you ever need anything else or have further questions, please don't hesitate to reach out. I'm always happy to help!
Best regards,
Team Fy!
Look carefully at the framing options
The framing options looked quite straightforward on the website however when my image arrived, the frame was very different than I thought I'd ordered.
I didn't get a receipt until I asked for one, so I couldn't check what I'd ordered vs what arrived.
Using the explanation from the customer service rep, when I went back to the order and tried to replicate what I'd gotten wrong, I think I'd get it wrong again as it's not clear that if you order a canvas instead of paper print, the frame will not be at all as shown in the images on the website, you have to look really carefully to understand that if you order a classic frame for a canvas print, you're going to get a very different frame.
Long story short, the print is very good, delivery is fast, good value for money, customer service is fast and detailed, just BEWARE to ignore the images of the frames shown and dig deeper to see what you're really getting if you order canvas instead of paper print.
I will order again, will just be super careful not to order canvas if I want a flat classic frame.
15 September 2025
Unprompted review
Reply from Fy!
Hi Michele,
Thank you for your feedback! We're always looking for ways to improve a customers experience and your input is very helpful.
We will keep your comments in mind for future updates and features.
Best regard,
Team Fy!
Fy is super cool company and I have…
Fy is super cool company and I have great experience with it
16 July 2025
Unprompted review
Reply from Fy!
Thank you so much for taking the time to leave such a kind review. We really appreciate your feedback and It means a lot to me to hear that you're having a positive experience.
Thank you,
The Fy! Team
Angelia was super helpful and…
The prints and frames are amazing quality! Highly recommend.
Also, Angelia was super helpful and understanding when I initially ordered the wrong size by mistake.
16 September 2025
Unprompted review
Reply from Fy!
Hi Ann,
Thank you for the awesome review! I'm so glad to hear our customer service team provided you with a great experience.
If you ever need anything else or have further questions, please don't hesitate to reach out. We're always happy to help!
Thanks again for your support!
Best regards,
Team Fy!
0 STARS
ARTISTS, DO NOT WORK FOR THEM.
CUSTOMERS, GO TO AN INDEPENDENT ARTIST/SMALL BUSINESS.
11 September 2025
Unprompted review
Reply from Fy!
Thank you for sharing your feedback. We're sorry to hear about your experience.
We regret that your experience did not meet your expectations, and we are committed to making things right.
We would very much like to discuss this further and explore how we can resolve this issue. Please feel free to reach out to our support team directly.
Best - The Fy! Team
Excellent
The efficiency, excellent customer service and product quality were brilliant!
5 September 2025
Unprompted review
Reply from Fy!
Hi Carol
Thank you so much for your amazing review and for highlighting our customer service and product quality! I'm thrilled that you had a positive experience.
We take great pride in the team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
The Fy! Team
I love the print and excellent customer service
I love the print and will look great, unfortunately, it arrived damaged. The shipping tube got crushed in transit and damaged the print. FY! Customer service was excellent. I emailed the company and they got back to me within hours to rectify the issue.
1 September 2025
Unprompted review
Reply from Fy!
Hi BabsC,
Thank you for your review. I'm truly sorry to hear that your print arrived damaged. We apologize for any inconvenience this caused.
We're glad that the customer support team was able to provide a positive resolution for you.
Thank you,
The Fy! Team
Why no review request!
I was surprised not to receive an invite to review this company as nearly everything you order these days wants feedback. Anyway, I only have good things to say about my experience with Fy! I was very happy with my art print purchase. The quality of the print was great, it was sent in firm cardboard tube with cardboard lids (instead of the usual plastic) so went up in my opinion on the sustainability aspect and the product arrived perfectly no dings or dents. The print/delivery time was also very reasonable. There was a huge choice in designs and the website was very user friendly!
9 August 2025
Unprompted review
Reply from Fy!
Hi D Richards,
Thank you so much for the wonderful review! We're thrilled to hear that you're happy with the quality of our prints.
Providing a high-quality product is my top priority, and your feedback with our website being user friendly lets us know we at Fy! are on the right track.
Your support is much appreciated!
Best regards,
The Fy! Team
I ordered two more prints from FY!
I ordered two more prints from FY!, as my first ones were superb.Really good quality.unfortunately this time they never arrived. When I enquired they were very quick to respond and told me my parcel had been delivered 2 weeks earlier, just to the wrong address. FY! were very understanding and positive, and I am now awaiting a reorder.
I feel the fault was with the courier, not FY!, as their handling of the orders was great.
28 August 2025
Unprompted review
Reply from Fy!
Hi Jospho,
Thank you so much for taking the time to leave such a kind review and we're very sorry of your experience with the courier.
We're committed to ensuring every user has a positive experience and your feedback helps us achieve that.
Thank you,
The Fy! Team
This is a scam website
This is a scam website. Do not buy from them. They will take your money, and you will never hear from them again. They do not respond to emails. AVOID!
24 July 2025
Unprompted review
Reply from Fy!
Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for the not receiving a response to your emails.
We understand your frustration, Please contact our customer service team through our website by the Help & Support or Contact us option .
We'd like to work with you to resolve this.
We are committed to providing excellent service and products, and we regret that we fell short in your case. Thank you again for your valuable feedback. Your input helps us improve.
Best - The Fy! Team
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