I2ioptometrists Reviews 

354
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and welcoming approach. Many highlight the exceptional service, noting the team's dedication to going above and beyond. People appreciate the extensive range and quality of products, including frames and lenses, with staff providing expert advice without pressure. The entire customer journey, from thorough eye tests to selecting suitable frames, is described as first-class and comfortable. Reviewers frequently mention feeling well-cared for, with clear explanations and a genuinely pleasant atmosphere during their visits.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their welcoming, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the superb and huge selection of... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as first-class and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more


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5.0

Excellent

TrustScore 5 out of 5

354 reviews

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5.0

All reviews

(354)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was outstanding

Customer service at Glasgow store was outstanding , from initial call , to selection of frames to picking up my new glasses
Suzanne was warm , professional and endlessly patient , as was her female colleague who helped bring frames
. Mikey was great when I went to collect my new specs
. I shall never go anywhere else now .

Everyone genuinely cares and are so happy to be there

6 May 2024
Unprompted review
Rated 5 out of 5 stars

I have been with i2i for over 20 years

I have been with i2i for over 20 years. The optometrists are very professional, thorough and approachable and always take any concerns I’ve had seriously. Never had any problems with service or my glasses, but I also have to say the staff are great too.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!Really good experience from start to…

Really good experience from start to finish. David couldn’t have been more helpful with his advice, patience and friendliness.
My eye exam was thorough and efficiently carried out and Steve the optometrist was friendly, helpful and professional.
Glad I chose i2i and would highly recommend.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic and professional…

Absolutely fantastic and professional service. The guys & girls couldn't do enough for you and their knowledge is second to none. I genuinely wont be using anyone else going forward. Also their range in glasses is superb. Thank you guys for all your help.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent optometrists

Excellent optometrists. Amazing staff, incredibly helpful and knowledgeable. High quality products. Would not shop anywhere else for all my eyewear needs.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Friendly & Knowledgeable Service

Love this optician, they are always really friendly and make you feel valued. Each step is clearly explained and you are given the relevant options with no 'hard sell'.
Today I had my eyes tested and was really pleasantly surprised with how quickly and efficiently this was done, I was guided through the various steps very smoothly. The opitician took the time to explain what was happening and at the end gave a breakdown of what my new prescription meant and what my options were.
They were happy to arrange for new prescription lenses for my old glasses, and also talked me through current option styles and prices. I found the total price to be very affordable for what I had decided to go with, especially for a second pair. I will need to go back to have new lenses fitted to my current glasses but I had expected that as they are prescription.
Overall very please, can't recommend enough.

28 March 2024
Unprompted review

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