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See what reviewers are saying

Rated 1 out of 5 stars

I took my phone there as my phone wasnt charging I told them this and they took my phone for 2 hours, when I returned they said they’d checked it and it was the mother board, which would cost £99.99 I... See more

Company replied

Rated 5 out of 5 stars

COVID is the worst thing ever. UNLESS you're a teenager who drops her phone while trying to carry too much. Then, global pandemics pale into insignificance. Luckily, we knew exactly where... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my service this time, after a previous seamless screen repair. I delivered my device early Saturday morning and was told Monday afternoon. When I called to check on Monday, I w... See more

Rated 1 out of 5 stars

I took my iMac to iSquad in May. The hard drive had failed on it and they told me they could replace it along with servicing the computer. When I got it back from them it struggled with me t... See more

Company details

  1. Cell Phone Store
  2. also in
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Electronics Repair Shop
  6. Mobile Phone Repair Shop
  7. Phone Repair Service

Information provided by various external sources

iSquad specialise in professional and fast repairs to your tech devices. Alongside stocking a huge range of pre owned handsets. All repairs and devices purchased are backed by unbeatable warranties. Conveniently located in Chelmsford City centre. With over 50'000 happy customers and highly experienced staff, iSquad can be sure to give your device the much needed TLC it needs.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

211 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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2.4

All reviews

(211)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laptop fixed

Laptop fixed

So pleased that you were able to fix our laptop! Thank you.

8 July 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Jennifer,

Thank you for writing us this positive review 😁 We are happy to know that you are pleased with the repair👍🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Outstanding Service

Went i with faulty charging socket and expected to pay for it to be replaced. After about 5 minutes it was handed back - working! "It just needed cleaning" they said, no charge.
Outstanding service

22 June 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Andy,

Thank you kindly for writing us such a positive review! This is the kind of feedback we like to hear 😁👍🏼 I'm glad you were happy with the service that we provided.

I hope you have a lovely day. 🙌🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Simply the best

When it comes to expertise with friendly and helpful support, i-Squad stands head and shoulders above the rest. Thank you, Jazz, Dawid and Gordon.

11 June 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi David,

Thank you for such a lovely review! We really appreciate this 😁👍🏼

You are very welcome, we are glad you are happy with the service we provide. 😌

Many thanks,
Jazz

Rated 5 out of 5 stars

Everything was amazing

I don’t even know where to begin because I’m just so happy with this service I wish I could do more to thank them. I had a fairly new laptop with a cracked screen and I brought it in to get fixed. They gave me a quote and said it would take a few days to order the part. Within a day and a half I got a text and an email that my laptop was ready. They even ran a diagnosis( hope I’m saying that right) to make sure everything was working properly. The customer service as A1, the girl at till is amazing and she is so nice as well. Any problems I have with any gadgets I will most definitely bring it to this squad.

4 June 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi,

Thank you for such a lovely review! We really appreciate such positive feedback 🙌🏼☺️

We take great pride in the service we provide to our customers and its great to know we are doing a good job! 😁👍🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Best mobile repairer

Spoke to various other iphone repair in my area and no one helped or believed what I thought was the issue. Spoke to isquad and they new straight away without touching it. Came to my house and repaired and for a great price too! Can’t recommend them enough

1 June 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Theo,

Thank you for taking the time to write us such a positive review and recommending us! ☺️

We really appreciate this🙌🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Great service

Good price for repair. Very friendly & polite and very helpful. Definitely recommend.

29 May 2021
Unprompted review
iSquad logo

Reply from iSquad

Thank you for the positive feedback and recommendation! ☺️

We really appreciate it 🙌🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Jazz and Gordon were great

Jazz and Gordon were great.
I have a very old 2012 MacBook Pro. It was running so slow I was going to throw it out in frustration.
The guys doubled the RAM, replaced the HD with a SSD and generally serviced it.
They totally renewed the MacBook. It’s running better than new. I’m so pleased as it is so chunky and solid and in great condition with only 221 battery cycles.
Very happy. Not expensive either.
Gordon even picked it up and dropped it off 🙏🏼

25 May 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi James,

Thank you for such an amazing review, we really appreciate this! 🙌🏼

I'm pleased that you are happy with the service we provided and the outcome of your MacBook 😁

Many thanks,
Jazz

Rated 5 out of 5 stars

Excellent experience using i-Squad

Excellent experience using i-Squad. We used the Mobile van screen repair, was fixed in minutes. And whist Gordon was there, we arranged for an iPad repair also, safe reliable and nothing too much trouble, fantastic customer service and really well priced. Wouldn’t hesitate to recommend.

23 May 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Dena,

Thank you for taking the time to write us this amazing review! 👍🏼

We really appreciate such positive feedback and recommendations. We take great pride in the service we provide to our customers 🙌🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

I cracked my I-pad Pro

I cracked my I-pad Pro. Screen and I-Squad were the only people to come back to me with a quote for my Ins. Co. Jasmine who I e-mailed back and forth with was brilliant, answering all my questions almost immediately and keeping me up-to-date all through the repair. I would recommend I-Squad to anyone who needed a similar repair. The customer service was excellant! So many times you get the feeling that people couldn’t care less if they help you or not, so to have this kind of service restores your faith.

21 May 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Eileen,

Thank you for the brilliant review, we really appreciate this.☺️

It was a pleasure assisting you!

We take great pride in the service with provide to our customers to make sure you get the best possible outcome 🙌🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

I wasn’t sure if the team would be able…

I wasn’t sure if the team would be able to fix my sons PlayStation but they managed to really quickly and with great communication throughout telling us how things were progressing. Great service!

15 May 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Gavin,

Thank you for the positive feedback and taking the time to write us a good review! 👍🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Brilliant

Brilliant! No need to book. Fixed within an hour (replacement battery for son’s iPhone) and much more reasonable price than anywhere else I had researched locally. Couldn’t think of anything negative. Very pleased son!!

24 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi James,

Thank you for the brilliant feedback, we really appreciate this! 👍🏼

Many thanks,
Jazz

Rated 5 out of 5 stars

Excellent service best repair we have…

Excellent service best repair we have ever had very impressed and staff helpful and friendly

16 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Julia,

Thank you for taking the time to write us such a positive review🙌🏼 We take great pride in the services that we offer and i'm glad you were happy with the repair😁

Many thanks,
Jazz

Rated 5 out of 5 stars

Gordon and his team have been my go to…

Gordon and his team have been my go to for new phones, help, advice and repairs for over two years now cannot fault their professionalism... all great guys and so nice to deal with .... thank you Gordon loving my new 12pro! Would not hesitate to recommend

14 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Julia,
We really appreciate such a positive review! 🙌🏼 I am glad you are loving your new iPhone and pleased to know that you are happy with the service we provided😁
Many thanks,
Jazz

Rated 5 out of 5 stars

Really quick and understanding

Really quick and understanding! Lovely staff who were really helpful and didn't mind my many questions. My go to place for phone repairs 100% recommend.

12 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Fran,
This is greatly appreciated! I'm glad you are happy with our service :)
Thanks,
Jazz

Rated 5 out of 5 stars

Amazing helpful and honest these guys…

Amazing helpful and honest these guys went out of there to help me..
there repair was fabulous saved me throwing away a very expensive gaming headset which I broke by accident belonging to my son and repaired them like new!
Super happy highly recommend and would absolutely use again!

11 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Jenny,
I'm so glad you were happy with our service! It was a pleasure ☺️
Many thanks,
Jazz

Rated 5 out of 5 stars

Good quality repair

Good quality repair, reasonable price and quick

3 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Richard,
We greatly appreciate your feedback! I'm glad you were happy with our service 👍🏼
Many thanks,
Jazz

Rated 5 out of 5 stars

Took my Granddaughters iPhone 11 in for…

Took my Granddaughters iPhone 11 in for a new back and something technical lol ! Excellent service and the same day repair I was expecting at least a couple of days! Highly recommend these guys and the young lady definitely use them again. Thank you

3 April 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Trevor,
It was a pleasure to assist you ☺️ Thank you for such amazing feedback!
Many thanks,
Jazz

Rated 5 out of 5 stars

Excellent service

Excellent service, great work, highly recommend the team and will use again

31 March 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Stuart,
Thank you for such great feedback👍🏼 I'm glad you are happy with the work and service we offer!
Many thanks,
Jazz

Rated 5 out of 5 stars

Can't fault them

Can't fault them. Started with a prompt helpful reply via "chat" to my request for a quote. I liked the price and offer to repair my phone the same day, if possible; spare part wasn't held on site. I dropped the phone off at the shop. Received a call 3 hours later telling me the phone was ready for collection. I said I'd struggle to get to the shop before their closing time, so they offered to hang on a short while after closing time as I lived local. Very pleased with the repair.

30 March 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Colin,
We really appreciate the great feedback! 👍🏼 I'm glad you were happy with the service provided.
Many thanks,
Jazz

Rated 5 out of 5 stars

Professional service...

I got my I mac and 2 android phones fixed in no time...
Quick & resonable priced.
5 Stars.

22 March 2021
Unprompted review
iSquad logo

Reply from iSquad

Hi Dimitrios,
Thank you for the fab feedback!👍🏼
Many thanks,
Jazz

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