I placed a query on the website by completing the online form. I received an email with just ‘599’. No answer to my questions. How this company is in business is beyond me. I have now employed... See more
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Aaron Russell is a complete con artist. He rips his clients off and also attempts to mask his illegal activities by pretending to be other agencies. Do not trust this "company" with your money - they... See more
Company replied
Nothing is professional about them, they took almost £1800 from me and never gave me any informations, it’s crazy that they do not even have a refund policy. I ended up seeking help from a private sle... See more
Pays for fake reviews on Google and Trustpilot. Has a shady looking website with no details of his team or their 'offices'. Has reviews indicating he charges extortionate, unexplained prices. Says eno... See more
Company replied
Company details
Information provided by various external sources
Established in South Wales by an ex-forces veteran, I-Spy Private Investigators has grown to become a renowned and well respected private detective agency within the UK. All our agents are highly skilled ex-military personnel with countless years of military experience to aid them in all investigations they conduct. I-Spy Private Investigators are a national organisation with its head office based in Cardiff. Operating through our local offices we cover countless towns and cities throughout the UK providing discreet and professional surveillance services to both the private and public sector respectively. The quality and standard of our customer service are of the upmost importance to our organisation and this is maintained across all our offices throughout the UK. Due to providing investigative services for the commercial sector, legal sector, insurance providers and private clients I-Spy Private Investigators have a vast experience of conducting countless investigations with a large number of issues from marital infidelity cases to a commercial breach of contract covert operations. Every operation we conduct is summarised in a detailed observation report which will include a multitude of quality media, ranging from still shots to covert high definition footage which is presented both professionally and accurately. We use a proven reporting structure that ensures that evidential reports are delivered electronically direct to the client within 48 hours of the task being completed, we will post out a hard copy should it be required. Furthermore, all footage captured by our highly trained agents will be supplied to the client with time and date should the evidence need to be used in a court of law. As a national organisation, we can cover anywhere in the UK without any additional travel expenses, the price you're quoted is the price you will pay. Our simple pricing structure means that you know exactly what you will be paying. There will be no hidden costs. All evidence gathered on your behalf is done so legally. Whenever you instruct us to conduct any operations on your behalf you can be assured that we will operate with the utmost professionalism and within the law of the UK. All our operatives are vetted and adhere to our strict policies. All assignments are carried out within the boundaries of UK law. Operation Management Our operation managers have a wealth of knowledge in a number of fields from surveillance and private matters to covert mystery shoppers and test purchasing operations. Your operation manager will liaise with you throughout the assignment, offering advice and support and ensuring that all the evidence is presented in a format suitable to your requirements.
Contact info
1.5
Bad
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I placed a query on the website by…
I placed a query on the website by completing the online form.
I received an email with just ‘599’. No answer to my questions.
How this company is in business is beyond me. I have now employed a competitor who was will to answer my questions. I now know why such low score on reviews.
19 April 2026
Unprompted review
Not as reliable as I had hoped
Not as reliable as I had hoped, after making a payment the service has not been delivered as promised
9 April 2026
Unprompted review
Bunch of unprofessionals
Nothing is professional about them, they took almost £1800 from me and never gave me any informations, it’s crazy that they do not even have a refund policy. I ended up seeking help from a private sleuth named ( 247 easytracking ) who was able to assist me at low coste
30 September 2025
Unprompted review
Aaron Russell is a complete con artist
Aaron Russell is a complete con artist. He rips his clients off and also attempts to mask his illegal activities by pretending to be other agencies. Do not trust this "company" with your money - they WILL rip you off! Furthermore, any work he does get is subcontracted out to other people! Be VERY wary of Aaron Russell and I=Spy Detectives.
1 June 2023
Unprompted review
Reply from I Spy Detective Agency
Thank you for taking the time to leave your feedback. We take all comments seriously, even when they appear to contain misinformation. At I-Spy Detectives, we pride ourselves on transparency, professionalism, and a strong track record of delivering results directly to our clients.
We do not engage in the practices you have described, and all work is handled with the utmost care and integrity by our experienced team. If you have a specific issue or concern, we encourage you to contact us directly so we can address it appropriately.
We stand by the quality of our services and remain committed to upholding the trust and confidence of all our clients.
This Aaron who runs it is a scam artist…
This Aaron who runs it is a scam artist of the highest degree! Fake addresses up and down the Country. Runs the "business" from his car most of the time. No experience and just gives the work to random people who he has never met! Overcharges massively too. AVOID At all costs as it WILL cost you!!
27 October 2021
Unprompted review
Reply from I Spy Detective Agency
Thank you for your feedback. While we respect everyone’s right to share their opinion, this review contains inaccuracies that we feel are important to address. At I-Spy Detectives, we operate from legitimate business premises and maintain a highly skilled and experienced team. Any external partnerships are carefully vetted to ensure the highest quality of service for our clients.
Our pricing reflects the expertise, resources, and discretion required for professional investigative work. If you have had any specific concerns or experiences, we encourage you to reach out directly so we can resolve them transparently.
We remain committed to providing trustworthy and effective solutions, as demonstrated by the many positive outcomes we’ve achieved for our clients over the years.
DO NOT TRUST HIM.
DO NOT TRUST HIM.
He runs multiple businesses and is on qualified to do any of them he has just scammed me for £400 refuses to give me a refund.
If Trustpilot contacts me I will show them the receipt.
You’re nothing but a scammer and you’re feeling the pinch due to this review. Merry Christmas!!!! And a new year identical to the last, this isn’t an accusation its a fact.
9 September 2021
Unprompted review
Reply from I Spy Detective Agency
We take accusations like this very seriously and would never want any client to feel dissatisfied with our service. However, your comments contain inaccuracies that do not reflect our business practices.
We operate with full qualifications, professionalism, and transparency, ensuring every client receives the highest standard of service. If you believe you have an unresolved issue, we encourage you to contact us directly with evidence so we can investigate and resolve the matter fairly.
We are confident in the integrity of our operations and are happy to cooperate with Trustpilot or any other third party to address genuine concerns. Thank you.
Bad company don’t waste your money it’s…
Bad company don’t waste your money it’s a scam
31 May 2021
Unprompted review
Reply from I Spy Detective Agency
We are sorry to hear that you feel this way. At I-Spy Detectives, we are fully committed to delivering high-quality services with transparency and professionalism. Claims of being a “scam” are completely unfounded and do not reflect the experience of the many clients we have successfully assisted.
If you have a specific concern, please reach out to us directly so we can address it promptly. We remain dedicated to resolving any genuine issues and maintaining the trust and satisfaction of our clients. Thank you.
Tried to charge me £20k to trace someone and get evidence
I emailed to ask for some help providing evidence on someone who has defrauded me. We needed proof of address and dates. They quoted me £21,999!!!!! And no cost breakdown of work that they would provide or hours needed!
22 February 2021
Unprompted review
Reply from I Spy Detective Agency
Thank you for sharing your feedback. We understand that pricing is an important factor, and we strive to provide transparent quotes that reflect the complexity, expertise, and resources required for each case.
While we cannot comment on specific cases publicly, a quote of that size would only apply to highly specialized, resource-intensive investigations. We are always happy to provide a breakdown of costs and discuss alternative approaches to meet a client’s needs and budget.
If you have further concerns or wish to clarify the details, we encourage you to contact us directly. We remain committed to providing professional and ethical services to all our clients.
Very happy
Used these guys found out exactly what I suspected for many months. Excellent service
3 February 2021
Unprompted review
Reply from I Spy Detective Agency
Thank you
Excellent service
Spoke to Chris on the phone, requested a trace report to find a distant relative. Had the report back within two days and we are now reunited. Very happy, highly recommend this service
2 February 2021
Unprompted review
Reply from I Spy Detective Agency
Thank you sir it’s our pleasure to be able to assist your needs
Highly recommend
Needed a job doing following my wife as she was likely seeing another man. Phoned these guys and got all evidence needed! Very professional and absolutely seamless high you recommend
2 February 2021
Unprompted review
Reply from I Spy Detective Agency
Thank you sir it’s our pleasure to be able to assist your needs
copy pasta spam artists without any…
copy pasta spam artists without any local offices, avoid the stock image, fiverr youtube video tripe of these unprofessional bafoons
22 August 2020
Unprompted review
Reply from I Spy Detective Agency
Thank you for your feedback. We understand your concerns and want to clarify that we operate with genuine professionalism and a dedicated team to meet the needs of our clients. While we utilize modern tools, including digital media, to promote our services, this does not compromise the quality or integrity of the work we provide.
We have real offices, experienced staff, and a track record of successful outcomes for our clients. If you have specific concerns or experiences you’d like to discuss, please reach out directly. We remain committed to delivering reliable and professional services to all our clients.
I used I Spy Detective Agency recently…
I used I Spy Detective Agency recently and I am more the pleased with the services I received. They are very fair on pricing and have excellent communication through the whole process. If I ever need an investigator I will for sure call them again. Thank you for everything!
16 January 2020
Unprompted review
Reply from I Spy Detective Agency
Many thanks
Terrible company
Terrible company, wont answer emails, phone calls etc. Have taken payment but not produced the report promised.
6 January 2020
Unprompted review
Reply from I Spy Detective Agency
We’re sorry to hear about your experience and take your concerns very seriously. Our goal is always to provide timely and professional communication while delivering the services we promise. If you haven’t received the report or response expected, this is certainly not the standard we uphold.
Please contact us directly with your details so we can prioritize resolving this matter for you. We value every client and are committed to addressing issues swiftly to ensure your satisfaction. Thank you for bringing this to our attention.
Told me the price was £300 for…
Told me the price was £300 for investigating hate Instagram account then changed it to £998 only a couple of weeks afterwards.
5 January 2020
Unprompted review
Reply from I Spy Detective Agency
Hi
You should have taken the discounted rate I'm sorry. People that take action get what they want!
Have a great day we hope you find your online hater.
Thank you Carlo you have made this…
Thank you Carlo you have made this awful experience much better for me
My name has been dragged through the mud and you have finally put things right for me
I’m so so happy and appreciative of your time
18 November 2019
Unprompted review
Reply from I Spy Detective Agency
Thank you
Outstanding gain today
Outstanding gain today
Used today and I’m very happy guys thank you all
I will keep giving you amazing reviews if you keep the results coming in for us
Will update here when we use I-Spy agin
18 November 2019
Unprompted review
Reply from I Spy Detective Agency
Thank you
LIARS - evidence available.
Tried to tell me they had 571 agents across the country. Tried telling me that all work was conducted in house and tried ripping me of to the sum of £ 120.00 an hour for their lies! NOT to be trusted!!!!
Amazing how they reported my negative review and at the same time, three more "positive reviews" appeared. This firm are not as they proclaim to be. I have had a terrible experience with them and clearly, they are using fake reviews on here and other sites.
4 November 2019
Unprompted review
Reply from I Spy Detective Agency
Hi Robert Atkinson,
We have had your email today, the email was sent from this email address bobbyatkinson1@mail.com we have sent a reply there for you.
We are not a charity sir, we charge for our services.
Should you would wish to speak with us please call direct on 0800 002 9153
Please feel free to come and meet any of our 571 agents at any location you would like. (UK only)
Yes, that's correct every case we conduct is handled in house. we personally know every agent by name.
Have a great day Robert Atkinson
I would highly recommend…
I would highly recommend Henley-on-Thames Investigation for your needs. I had a project that was somewhat out of the box and they handled it in a very professional and thorough manner. Do not hesitate to contact them for whatever you need.
28 October 2019
Unprompted review
Reply from I Spy Detective Agency
Thank you
Pays for fake reviews on Google
Pays for fake reviews on Google and Trustpilot. Has a shady looking website with no details of his team or their 'offices'. Has reviews indicating he charges extortionate, unexplained prices. Says enough about the guy. Dodgy as can be.
15 July 2019
Unprompted review
Reply from I Spy Detective Agency
Thank you for your feedback. We want to assure you that we take reviews seriously and do not engage in any unethical practices, including paying for fake reviews. Our reviews reflect genuine client experiences, and we are committed to maintaining transparency and professionalism in all aspects of our business.
While we respect your right to share your opinion, claims about our website and pricing are incorrect. Our pricing is always based on the complexity and resources required for each case, and we are happy to provide detailed breakdowns upon request.
If you have specific concerns, we encourage you to reach out directly so we can address them openly. We remain dedicated to providing high-quality services and earning the trust of every client we serve.
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