Hyperstech Reviews 

I am so angry,I bought 2 air conditioner fans and get 1 free,I received them 25/8/2022,I need to return them as they are certainly without a doubt not worth the money and nothing like how they advertise them.They advertise they are quiet,not so,my granddaughter can’t sleep with it on as it’s so noisy,you advertise they cool the room down,not so,the fan has to be very close to the face. I have sent numerous emails that I am returning them and asked for address that I need to return them to then have my money returned to my bank account .What do you think the outcome was? YES NO REPLY

MINI AIRCON FAN
Unhappy with CoolEdge product & attempted to contact provider by telephone (no reply), e mail (bounced back rom address) Live Chat (no response) and website contact e mail - no reply.

An obvious scam so will go to the return address in Birmingham (I live not too far away) and attempt to talk to a representative of one of the multitude of chinese companies that appear to share the address! UPDATE:-
32 minutes ago I received a response from a "Linda" saying if I have any questions "please ask" BUT I cannot ask anything as there are no contact details and no response from "Hypertech" other than via Trustpilot. So- it still appears to be a scam!

Hyperstech acknowledged my complaint, signed by "Linda" instructing me to return the fan which I did via royalmail. It concluded by telling me I was free to ask any questions but gave me no phone number or email address or reference to enable contact. An email I then sent to Hyperstech bounced back as a mail daemon, and undeliverable. I now dont know what is happening!

I ordered the Maxphone for a 147.00 on sept17th and finally recieved it on september 2nd ,took it with my iphone to my cell provider to change over sim card and insert contacts and photos and install the apps and to my surprise it would only suppy phone service inthe new phone . Iwent home and spent the weekend trying to install apps and simply charge the phone and nothing will work,the battery will not hold a charge and there is a long delay to get a text .I have returned to my provider and have the use of my old phone again,I have packed up the Maxphone for return and refund but through emails Ihave not heard anything ,I will not stop going after my refund.

I was told I would receive a full refund on Sept 5th. Now it is Sept 21st and there is no sign of any refund.
I repeat my comments to be very wary of purchasing from this company.

Original feedback of my experience……I agree with all of the comments about this being a scam. I too was charged double what I ordered. I asked to send back and get a refund, with no replies whatsoever to repeated emails.
The product cannot be used in my home and is totally useless.
DO NOT ORDER!! I have been ripped off

I'd give this no stars if possible. I just received my five Cool Edge and am very happy with it. I only opened 1 of the 5 to try it out and here are a few of the problems:
- The air with the water is no cooler than the air without the water or the air from any fan in my home.
- It basically doesn't work as advertised. If this was the only issue I might have kept it as a desk top fan but it was so loud I could not use it on my desk while working.
- problem is that it vibrates so much it moves across the desk until it hits something or would fall off the desk.
- If that was not enough the control/speed button doesn't work right and I am not able to turn it off easily - need to press the button many times and then reconnect the USB cable just to turn it off.

I'm trying to return them and get a refund but there is no return address on their website or my order or my delivered product and they have not responded to any of my efforts to contact them via email or their site and I can't seem to get anyone to answer the phone.

If I fail to connect with them and get a refund I'll need to take it to trading standards in the UK and the US equivalent since they seem to have charge me in USD not GBP.

Absolutely shocking service have tried to get a refund as never received the Cool edge fans but no response, I tried to cancel the order the following day after reading the reviews PLEASE DO NOT BUY FROM THIS WEBSITE AS IT IS A SCAM

Ordered a new phone over 2 weeks ago, the payment went through, haven't heard from them since and no tracking number.

After sending numerous emails telling Hyperstech the cool edge a/c wasn't anything like advertised and very poor quality, I wanted a refund. After more communication with the live site(which takes about 4/6 days to reply) I was offered 10% discount which I didn't want as item was worth about £3 if that and if I still wanted refund to return it with tracking number and who it was delivered by. I promptly returned it next day, doing all I was told, i also paid extra for signature and tracking as a extra precaution, because I know I would be told they never received it. 5 days later I received email saying they want verification of the receipt from the post office, which I promptly sent them, so it's just a waiting game to see if and when I get my refund. So my advice to everyone returning goods to them is to send proof of posting, to speed process up. When I receive a refund I will post and gladly give them another star.

As I said I would give another star if I received a refund, well I award another star.
After terrible communication re the item I ordered, I finally was told to return item, with tracking number, invoice no, proof of order and who it was delivered by. I did all the above and was surprised to receive a email within 4/5 days asking me to send proof of my returning it. I paid for tracking and signature so sent them a photo. I received a email next day saying my refund should be in my account within 7/10 days. I was pleasantly surprised when it went in the following day, so for this I award another star for promptness

We ordered a cool edge air conditioning unit three weeks ago our money was taken straight away and yes an email suggesting it was shipped was sent , today 30 th august parcel arrived from Birmingham NOT ! USA as stated ? Of a f80 mini fan totally different from the one shown a cool edge ? We turned the fan on and did exactly as instructions stated , a mini battery fan gives off more cool air than this !
As stated in an email already sent we wish a full refund on this item and you can send return details and we will send it back gladly . Awaiting a quick response
Your s.johnstone

What is the address for returning the CoolEdge fan? I have not had a reply to my email asking for a refund. The unit is not as described in the advert. The vapouriser does not function. Please confirm the address in the UK to return the unit to.

Order no. fdeedfc1be2069
Thank you for your response. We will be closely monitoring our bank account.
I have read that some people were not able to get their refund. You have our information; therefore, there's no excuse for you if the amount is not fully refunded.

I cannot stress this enough: WE WILL BE CLOSELY MONITORING OUR BANK ACCOUNT TO MAKE SURE THAT THE AMOUNT IS FULLY REFUNDED.
For any questions, contact us personally to make sure that the refund goes through.

After paying for my order number b3fd2c79524704 I did not even get a trace number for the order after 10 days. Is there a way where i can directly talk to someone at Hyperstech

I ordered one unit but when payment was made it took for three. On top of that I was charged a further fee as it was taken out in foreign currency by some site in Estonia. Five units arrived about two weeks later from an address in Birmingham. Even though I sent numerous e mails asking for the order to be rescinded. It appears all my e mails were returned as if I had written them to myself. The units are Complete and Utter Rubbish.

I was very angry with my parcel it is not what I ordered and certainly not worth the money I paid for it. I would like my money back and in return you can have your “air conditioner F80 “back what a rip off,if I don’t get any reply or refund I will go to customer services.

I require a refund please order number
86154aad68fa83...... ive emailed you but no reply .... please sort this matter out

Money refunded Aug 4th. Thank you.

Invoice 98d096661a9a26

Trying to contact this company to cancel an order I made yesterday (Monday 1st). No response from 2 emails. Current 110 mins wait on chat. What are the chances of my refund request happening?

for order no. 91d6aeec28cd72
Your CoolEdge is being picked up at our warehouse facility, the next event will be the shipment of your package. This was an email from them on 21st July 2022
Since then No response to my emails for where is my product, ask for a refund and not to send product.
NO RESPONSE

I asked to have my order cancelled and a refund, and the refund came back 4 days later. So despite all the negative reviews I have to commend them in doing that.
The company in my view is not a scam as such, but just sells poor quality goods