Hyperoptic Full Fibre Broadband Reviews 51,273

1 hour wait time but once connected excellent

Very friendly, polite and efficient service from Jovan.

I recently agreed to a new two-year contract with my broadband provider. Although the monthly price has increased slightly by £2, I now have their “Total Broadband Experience,” which I feel offers good overall value.

The gentleman who handled my account was excellent—knowledgeable, polite, and able to explain everything in a clear and easy-to-understand manner. He took the time to make sure I understood the changes and what I’d be getting as part of the new package.

Overall, I found the service to be great and the whole process smooth and reassuring.

Today mohammed sharif Uddin from hyperoptic visited me.
He gave me one of the best offer of hyperoptic. his conduct was professional.
i wish him best.
waiting for installation.

Nikola L was a joy to work with, highly informative, professional and friendly. Got me quick answers and made me laugh.

Although the options on the chatbot system didn't cover my request, once I got through to a human (!) Aleksa Got It and everything went through smoothly, and even quicker than predicted.

For the past 6+ years, i had no issues. Customer support 10 out of 10 (Mr. Zeljko Nikolic)

Helpful service from Ugljesa via the online chat forum. We discussed my ideas about the commitment period and quickly came to a resolution on terminating my contract (moving).

My call was handled by Katarina Pavlovic. I really loved the professionalism and clarity with which she spoke and explained my situation. Also smoothly transferred me to billing team to get further matters sorted. Thank you Katarina!

We’d been with Hyperoptic for several years and were generally happy with the service, but a recent experience really let them down. We asked for what was basically an admin change so we could keep using the service, and instead they stuck rigidly to policy and charged an early termination fee, with no flexibility at all.

For a company that promotes itself as customer‑focused, this was disappointing, especially for long‑standing customers. The internet itself was fine, but the way this was handled means we won’t be recommending Hyperoptic or using them again.

Great guy on phone tbh compard to previous fibre people easy to communicate with

Luka Mitrovic has been very helpful and efficient!

Nikola L was quick to identify my issues and walked me through the process of fixing it myself so it wouldn't affect my work schedule. Massively appreciate how easy the process was and the friendly support

Sandra Baros was very helpful and clear. She explained what was best for me and helped make it happen.

The conversation was easy and to the point.

Ref: Djordje M

David 13093 was an excellent engineer. He was communicative, calling me a day before to discuss the installation, he turned up on time, talked me through the process, and was very speedy, pleasant and helpful. My service activated right away and was a very seamless transition from my previous provider with no downtime. Based off this I would highly recommend hyperoptic.

Great help, very fast.

Hi there,

My account number is 1272695

I’m writing to express my frustration regarding the handling of my recent billing issue.

I was charged £618.48 from my account, which in itself was already concerning. After raising this with your team, I was clearly informed that this amount would be refunded in full.

It is therefore extremely disappointing and unacceptable to now be told that only £104.52 will be refunded. This is a significant discrepancy and directly contradicts what was previously confirmed to me.

I would like a clear explanation as to:

Why I was incorrectly charged £618.48 in the first place
Why I was assured a full refund, which has now not been honoured
On what basis the refund amount has been reduced to £104.52
At this stage, I expect the full refund of £618.48 to be processed without further delay, in line with what was originally agreed.

let me remind you a bit background story the reason of the refund and the cancellation that has been promised by your team is. I have cancelled it within the timeframe that has has been advised by your guidance your system confirmed as well that I have been initiated initiate email from my end was within the timeframe of the cancellation and that’s the reason they confirmed the full refund. If this matter is not resolved promptly, I will have no option but to escalate this as a formal complaint.

I do need to highlight that the customer support are not responsive and communicating properly!

I look forward to your urgent response
Thanks,

Simply very good. They do things as a good company should.