Hyperion Hot Tubs Reviews 88

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Very straightforward, honest approach with no hard sell - just the promise of a great service. Predelivery was informative and the delivery itself was as promised. Simple, no hassle and we were left w... See more

Company replied

Rated 5 out of 5 stars

From our visit to the showroom to install and follow up I cannot fault this company. Buying a hot tub is a big purchase so having support is important

Company replied

Rated 5 out of 5 stars

Hyperion Hot Tubs are a wonderful company; friendly, helpful and professional, with excellent product knowledge. We are in Kent, a long way out of Hyperion's catchment, but they were happy to come an... See more

Rated 5 out of 5 stars

This is our first hot tub so although we're only a couple of weeks in, we couldn't be happier. Eleanor and Terry made the investigation into hot tubs very easy and we didn't feel like we were being... See more

Company replied

Company details

  1. Hot Tub Store
  2. Sauna Store
  3. Swimming Pool Supply Store

Written by the company

Hyperion Hot Tubs – Dorset’s Highest-Rated Hot Tub & Swim Spa Showroom Just a short drive from Bournemouth in Wimborne, our large indoor showroom showcases the area’s finest premium hot tubs, swim spas, outdoor saunas, and ice baths. We carefully select only brands we truly stand behind—including the world-leading American-made Sundance Spas (innovating for over 45 years)—so you can create lasting moments of relaxation and wellness in your own garden. What sets us apart? You can actually wet test multiple hot tubs before buying—no pressure, no pushy sales. Customers consistently rave in their reviews about our genuine, expert guidance and the friendly welcome from Eleanor and Terry, who take time to listen, answer every question, and help find the perfect spa for your lifestyle, budget, and space. It’s this honest, customer-first approach—combined with top-quality products, smooth installations, and ongoing support—that has earned us Dorset’s highest-rated spa company status on Trustpilot. Bournemouth and Poole locals trust us time and again, with hundreds of glowing 5-star reviews highlighting our knowledge, responsiveness, and hassle-free experience from first visit to long-term enjoyment. Pop in for a friendly, no-obligation chat and see why so many reviewers say: “We couldn’t be happier!” or “Can’t recommend Hyperion highly enough.” We look forward to helping you discover your ideal wellness retreat—and hopefully earning your 5-star review too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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Rated 5 out of 5 stars

excellent service …

Terry provides an excellent service really easy booking system, fantastic customer service and awesome product .
Would highly recommend his business for anyone looking for a hot tub hire .i have already booked another tub for the weekend.

22 June 2020
Unprompted review
Rated 5 out of 5 stars

We had a wonderful two weeks hire of…

We had a wonderful two weeks hire of the Orbis Hot Tub. Very impressed with the standards of cleanliness and efficiency with which it was delivered, set up and collected and also how thoroughly all our questions were answered. Thanks!

15 June 2020
Unprompted review
Rated 5 out of 5 stars

Brillant service

I can highly recommend Terry. It was easy to book the hot tub. He delivered on time and once the hot tub was set up, he fully explained what we needed to do and the amount of chemicals to use. We have already made a second booking with Terry and have recommended him to friends.

29 May 2020
Unprompted review
Rated 5 out of 5 stars

Lockdown luxury!

We had the absolute pleasure of hiring one of Terry's fabulous hot tubs for a week during the Covid 19 lockdown period.
The tub was rolled into the garden, positioned and filled ready for use with absolutely no contact, the instructions we were given with respect to checking the water, adding chemicals and keeping it clean and safe to use were very easy to follow and carry out.
The tub itself was superb- we had the Quattro which takes upto 7 people - it was sooooo lovely! We are really pleased we went for this type of tub over the smaller, inflatable type, it was more like a permanent type tub with seating all the way round, amazing hydrotherapy jets, lights and a small waterfall. Steps and a proper, rigid cover were also provided.
This was a really lovely treat for us and our disabled son who has really missed his weekly hydro sessions.
We can't recommend Terry and this hot tub highly enough, communication from start to finish was excellent and both delivery and removal were extremely efficient and hassle free.

13 May 2020
Unprompted review
Hyperion Hot Tubs logo

Reply from Hyperion Hot Tubs

Thank you Tracy, we are very happy to hear you and your family had such a great time in the Quatro!

Rated 5 out of 5 stars

Already booked another tub!

Hyperionhottubs are great!
When ordering, Terry explained clearly what he had and what we might need. Due to access issues at our house he suggested a particular modular hot tub that comes in parts. I was a little apprehensive at first as I thought it would just be like a blow up spa. However when it arrived Terry connected it altogether and was fantastic .... you would never know it came in bits!
Good explanation of how everything worked (actually needed very little maintenance over the week).
My wife and three kids loved it so much i booked another week before it was taken away! Thanks Terry.

13 May 2020
Unprompted review
Hyperion Hot Tubs logo

Reply from Hyperion Hot Tubs

Thank you Tim, we look forward to seeing you again in a few months!

Rated 5 out of 5 stars

Excellent

Excellent ! Easy communication, professional set up and dismantle and well maintained hot tub ! Provided with all chemicals and instructions at drop off. We had a lovely weekend using it and can’t wait to hire another one soon ! Thank you 🙏

11 May 2020
Unprompted review
Hyperion Hot Tubs logo

Reply from Hyperion Hot Tubs

Thank you Kimberley, we are really pleased you enjoyed the hot tub so much !

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