Hype Locker UK Reviews 486

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authenticity and high quality of the products, often verifying them through official channels. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving the next day or within a few days. Reviewers also appreciate the excellent service, noting the careful packaging and the overall smooth transaction process. However, some customers also noted issues with delivery times, attributing delays to the chosen courier. A few other people also felt that the 'blind box' situation for certain products led to disappointment when receiving duplicates.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Order

Customers had positive experiences with order, frequently praising the ease of ordering and the speed of... See more

Quality

Customers consistently note positive experiences with quality, often praising items as genuine, authentic,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuine product shipped fast. I ordered a labubu from here for my daughter’s birthday. I was wary of counterfeits and everywhere else legitimate was either out of stock of too long delivery time. Orde... See more

Rated 5 out of 5 stars

Placed an order for 3 Labubu’s on Sunday and delivered via Royal Mail on Wednesday. All perfectly packed, totally authentic (confirmed by QR on PopMart website). They look fantastic and we have been g... See more

Company replied

Rated 5 out of 5 stars

I placed an order for trainers for my son and was concerned that they would not arrive on time for his birthday; I was assured by customer service that they would arrive promptly and they arrived with... See more

Rated 5 out of 5 stars

I can guarantee you it's original! There's the card that describes the Labubu, the QR code, the Labubu's registration number, and even a little pouch that protects it from bacteria. I was shocked by... See more


Company details

  1. Shoe Store

Written by the company

Providing exclusive and highly sought-after footwear and clothing to our customers, with quick and hassle-free service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

They were a lot smaller than I…

They were a lot smaller than I expected, the labubu surprise boxes, not worth £50 each

10 July 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Lynette,

Thanks for taking the time to leave a review.

We're sorry to hear that the Labubu figures were smaller than expected. The height of each figurine is included in the product description for each series. That said, we completely understand how scale can be surprising if you're new to the range.

If you ever need help choosing a size or series that feels right for you, feel free to reach out via email - we're always happy to help.

- The HLUK Team

Rated 5 out of 5 stars

Big thumbs up.

Placed an order for 3 Labubu’s on Sunday and delivered via Royal Mail on Wednesday. All perfectly packed, totally authentic (confirmed by QR on PopMart website). They look fantastic and we have been given a 10% discount for future purchases…. Hype Locker stop tempting me! Lol Highly recommend this company.

6 July 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Deeps,

Thank you for your kind words and detailed review.

We're pleased to hear that your order arrived quickly and that everything met expectations.

Your support is much appreciated and we hope to see you again soon!

- The HLUK Team

Rated 5 out of 5 stars

The real deal

The real deal
My labubu came in 2 days. If you know the few things to look for to confirm this is genuine, which I do, you will receive a Genuine labubu. I got sesame bean the grey one & the packaging and labubu were perfect. You get what you pay for. This is real and worth the money. There are so many fakes out there. I so want toffee or soy milk.

3 July 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Natalie,

Thank you so much for your thoughtful review.

We're really pleased to hear your Sesame Bean Labubu arrived promptly and met your expectations. It's great to hear your confidence in recognising the genuine product, especially with so many replicas circulating online.

We appreciate your trust in us and hope your next box brings you Toffee or Soy Milk!

- The HLUK Team

Rated 5 out of 5 stars

My Labubu order arrived on time

My Labubu order arrived on time, tracked with Royal Mail, good condition and 100% legit. Scanned QR code on the box, straight to popmart verification page. 4 digit code is found when scratching the bottom of the QR code. Great service and thank you my daughter will be very pleased on her birthday.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Real labubu

Fast delivery, reliable site.REAL LABUBU.
I am very happy. I will definitely order again.Thank you.xxx

27 June 2025
Unprompted review
Rated 5 out of 5 stars

100% Real Labubu

Got my daughter 2 Labubu’s from Hype Locker UK, she is absolutely over the moon with them. They are 100% genuine the quality is 10/10
Thank you Hype Locker.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

REAL LABUBU

Was nervous ordering from here especially the price!
But the labubu arrived within 3 days and although the box was a bit knocked up! I checked it and it is a REAL Labubu!
My daughter is going to be so pleased!

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Labubu

Purchased a labubu from here for my gfs birthday. It arrived with a badly frayed keyring label and a chunk of missing fur around the face. I raised this with customer support and did not receive a response. Considering they are selling them for around 3x the original price don’t waste your money here.

20 June 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Robin,

We’re really sorry to hear that the Labubu you received wasn’t in the condition you expected, and that you didn’t hear back from us. We’ve checked our inbox but couldn’t find a message that matches this, so it may not have come through properly - either way, we’re sorry you didn’t get a response at the time.

Please feel free to reach out to us at info@hypelockeruk.com with your order number and a quick photo of the issue. We’ll take a look straight away and offer a solution that works for you.

We take pride in our customer service and do our best to make sure every order goes smoothly. Apologies again for the trouble here - we’d really like the chance to get this sorted for you.

- The HLUK Team

Rated 5 out of 5 stars

He He is so cute

Another certified authentic Labubu. He He this time. Very cute. I have one Macaron , one Have a Seat , and I m going to get one of the new Into Energy Labubus out tomorrow with Hype Locker - will never get the secret I don’t expect. But here is to hoping ! 🤞Very fast delivery. All perfect. Thank you. Pleased.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Authentic Labubu

Excellent Customer Service! Speedy delivery. Placed order for the Exciting Macaron Labubu late on Thursday night. Received it on Saturday. Fully tracked through Royal Mail. The Labubu is 100% Authentic. My daughter is SUPER HAPPY to have her first Sea Salt Coconut Labubu. So glad I found Hype Locker UK. Will be placing more orders soon. THANK YOU

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Shipping and delivery came within a few days, and the labubu is 100% authentic and couldn’t be any happier!! Definitely worth the purchase and recommend to everyone :)

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Authentic Pop Mart Labubus!

I ordered the Pop Mart labubus (Big Into Energy, Macaron, Coke) for my daughter and they all arrived in 24 hours via Royal Mail, they were packaged appropriately and most importantly, they are all authentic! The price is also reasonable when compared to other resellers. Thank you, Hype Locker, for providing authentic goods and making my daughter very happy!

27 June 2025
Unprompted review

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