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Hyonix Reviews 226

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TrustScore 5 out of 5

4.9

Cloud Computing Service
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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-notch service and support, highlighting the reliability and stability of the servers. Many people appreciate the incredibly fast response times from the support team, who are often described as precise, kind, and professional in resolving issues. The overall user experience is frequently noted as smooth and efficient, with many expressing high satisfaction with performance and ease of use. However, some customers mentioned issues with the purchasing process, requiring tickets for upgrades, and expressed dissatisfaction with the refund policy if service fails. A few other people also felt that advanced users might desire more customization options, and one reviewer noted a policy regarding data removal upon non-renewal.

What people talk about most

Service

Clients share positive opinions on service, with many expressing high satisfaction and appreciation for the... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of customer... See more

User experience

People report positive experiences with the user experience, highlighting fast and simple setup processes.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, kindness, and responsiveness throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My request to move my server location closer to my broker's server location was quickly fulfilled! I even requested it twice, due to my own mistake of not performing a thorough ping test on the neares... See more

Rated 5 out of 5 stars

Their service and support is top notch. Plus their options of hardware specs and prices are really good. I've recently upgraded twice and both times they were done quickly with no issues. Since I tr... See more

Rated 5 out of 5 stars

Outstanding service from Hyonix! I recently had an issue with my VPS, and their support team went above and beyond to help me. They replied incredibly fast, were precise in identifying the problem, an... See more

Rated 5 out of 5 stars

I had an urgent technical issue with my server and needed immediate support. It was a high-stakes situation and there was a lot on the line. Ryan and team stepped up within minutes and helped me re... See more

Company details

  1. Cloud Computing Service
  2. Internet Service Provider
  3. Web Hosting Company

Written by the company

Providing the best and the cheapest Windows VPS RDP based on Hyper-V technology and more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Beware of their 7-day termination clause

I had a VPS server for 5 years with them, and after an only 7-day suspension they have decided to remove it with all the data. Luckily, it's not a server I had anything important, but a server I used for testing purposes, but with such minimal time for recovery, I would never recommend this to anyone.

I've had servers in many other places, like Digital Ocean, and they give, at minimum and at least 30-days for recovery after a payment overdue notice and some even give some extra working-days of the service without even a suspension

The worst part is that I've been not for 1 or 2 months, but 5 years with them! Hyonix never more.

Theoretically, they warn this on their TOS and this is why I would not take any actions against them. But If I had to read the full TOS of each single service I engage with in a year, I would spend around 2 months every years exclusively reading all the TOS. So, what I'm expecting its a minimum quality of service, regardless of their TOS. And they have proven not to offer this quality with this abusive clause.

10 October 2024
Unprompted review
Hyonix logo

Reply from Hyonix

Hi Manuel, we really appreciate that you've been extremely supportive of us in the past 5 years and sincerely apologize for any inconvenience caused by the automatic termination.

We believe that our terms are up to industry standards among other providers in the same segment. This has also been clearly communicated at every stage on our dashboard, from signup to ordering and using the service.

We've also provided multiple notifications about your server's upcoming renewals, including 6 emails over 17 days. These emails clearly stated when your service would be suspended or terminated if not renewed. Additionally, your service was suspended for 7 days as a last resort to bring this issue to your attention. If you've been a client for 5 years, you would have received dozens of notifications about renewal and would be aware of when your service will be terminated if no payment is made. It's very difficult to see how we could have communicated this more clearly if all the notifications were not acknowledged.

Our platform allows every client to add their Credit/Debit card or PayPal account to their account with us for worry-free automated renewal every month. But you did not opt for this option as well.

We've also forwarded your feedback to our development team to explore if there could have been a better way to prevent this situation. Technically, we are limited because our underlying platform, WHMCS, does not allow us to add a 'grace period' for clients that meet certain criteria.

Again, we apologize for any inconvenience caused and wish you the best with future endeavors! If you have any further questions, please feel free to reach out to our support desk directly.

Rated 5 out of 5 stars

Excellent Customer Support

Hyonix customer support are always very quick to respond to tickets logged and they provided a solution to my problem immediately which I was able to follow and resolve my issue.
Thanks Ryan!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
I had issues setting up mt4 to copy trades to mt5 using fxblue's trade copier. I created a ticket and they fixed the issue in no time.

Aside from the great service experience, the prices are the cheapest when comparing the value and specs of the VPS.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I am using hyonix for a few months and…

I am using hyonix for a few months and I just want to say perfect services with awesome support i always get quick response from the team and always solved my problem, Thank you so much for such a great services.

19 March 2024
Unprompted review

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