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Rated 3 out of 5 stars

I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more

Company replied

Rated 1 out of 5 stars

Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more

Company replied

Rated 5 out of 5 stars

Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more

Rated 3 out of 5 stars

The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more

Company details

  1. Decoration and Interior Design Store

About HYLUS

Written by the company

HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.

Contact info

3.6

Average

TrustScore 3.5 out of 5

208 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Epic popart surfboard arrived in…

My Epic popart surfboard arrived in only a few days. Thé video from Hylus to hang thé surfboard on the wall was very helpful, thanks. Thé surfboard is wonderful and gets a lot of attention in my living room.
It looks as nice as on thé pictures from Hylus website. I recommend these surfboards as well as other original paintings to anyone willing to enhance their homes.

26 September 2021
Rated 5 out of 5 stars

Excellent Customer Service

My order came cracked. I emailed customer service and Sara went above and beyond, not only sending me replacements but a gift as well for the inconvenience. I would definitely use Hylus again for future needs

23 September 2021
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! Fast delivery, beautiful products.
I had a special request that was handled beautifully. So easy to communicate with. They responded immediately to my request and did exactly as promised.
They also follow up with instructions for hanging and a video to insure perfect results. I highly recommend Hylus!

20 September 2021
Rated 3 out of 5 stars

I haven’t received my package

I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys do offer some amazing products. I hope you improve on those issues, maybe provide some extra care on international orders? Idk..

19 September 2021
HYLUS logo

Reply from HYLUS

Hi Ro,

Thanks for your valuable feedback.

I've had a check with our Customer Service Executive Sara, who confirmed to us that your package was successfully delivered Oct 7.

It looks like UPS has delayed your package's way due to an incomplete address, but managed to deliver at the end.

We apologise for this inconvenience on behalf of our delivery partner, and hope you're enjoying your HYLUS products! :)

Kind Regards,
HYLUS Team

Rated 5 out of 5 stars

Awesome product

Awesome product, arrived internationally in a timely manner. Very happy with the boards, packaging and overall experience.

17 September 2021
Rated 5 out of 5 stars

Not good didn’t get my order ….

Very Happy with this product…. Love how easy it is to assemble. Truly awesome on the wall …..love it ❤️ Modern and so cool. Not one person through the door hasn’t asked me where I got it.

3 September 2021
Rated 1 out of 5 stars

Not happy.

Not happy.. received a completely different looking skateboard that didn’t match. I’ve reached out 5 times and no answer. I don’t recommend

28 August 2021
Rated 5 out of 5 stars

Super cool products

Super cool products, looking amazing and how they were shown. The installation of this art-boards was easy to handle. Nice and helpful customer service.

2 August 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!!

Do not waste your money. Picture comes with very cheap plastic and stickers to hang this on the one. I purchased two xtra large photos and orettt much destroyed my floor and almost crushed my dog due to ripping off the stickiness. The mounts are still attached the wall! Very poor product and way over priced for the effort you have to go through to make this work!!!

23 July 2021
Unprompted review

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