Purchased a bundle with Hydro,fair deal as they gave me extra few bottles so price wise I can't complain but the product don't seem to be as affective as others I've tried on the market. The prewash a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a challenge with my initial order in that both v2 bottles didn’t hold pressure due to a leaking valve system. Adam was very helpful and immediately sent out 2 FOC replacements. Unfortunately, th... See more
Company replied
Fast delivery, ordered the 2 bottle. Pre and Snow package late on Sunday, arrived Tuesday. The order qualified for the "mystery box" offer which turned out to be 1 litre bottles of Detail, Rinse and I... See more
Amazing customer service, really responsive to any query or question and super quick response time. Big thank you to Adam for his great customer service and friendly approach. Was honestly blown away... See more
Company details
Written by the company
HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.
Contact info
Unit 1, Cirencester Business Estate, GL7 1YG, Cirencester, United Kingdom
- hello@hydrouk.com
- hydrouk.co
3.9
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Cheap rubbish leak out of bottom of…
Cheap rubbish leak out of bottom of bottle bad nozzle stay away con up the Autoglym
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Jaron, sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
First time using the products today
First time using the products today, the pre wash and snow foam worked pretty well, but I wasn't impressed with the rinse off as it left dry streaky marks on the paint which was a nightmareto get off, the detailer works as it does, overall I was happy with the results just won't be using the rinse off again.
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Richard, thank you for your feedback. We're pleased to hear that you were happy with the performance of the Pre-Wash, Snow Foam, and Detailer.
We're sorry to hear that the Rinse left streaking on your paintwork and appreciate you bringing this to our attention. Customer feedback is invaluable in helping us improve our products, and we'll make sure your comments are passed on to the relevant team.
Thanks again for taking the time to share your experience. Hannah@Hydro
Magical
Great customer service
Goods are magical
Great price
And a big shout out to harry your a star
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Craig, thank you for the fantastic feedback! We're delighted to hear you're happy with the products, pricing, and customer service.
We'll be sure to pass your kind words on to Harry – he'll be thrilled to hear it. Thank you for your support, and we look forward to helping you keep your car looking its best! Hannah@Hydro :)
Great Products & Customer Care
Have used these products before and have been really pleased with the results. The latest order came with the advertised mystery box but unfortunately part of the initial order was missing (1 item). Contacted them and got an almost immediate reply from Adam who quickly resolved the issue so great customer care as well as great products
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Andrew, thank you for your continued support and for taking the time to leave such a great review.
We're delighted to hear you've been pleased with the results from our products. While we're sorry that an item was missing from your order, it's great to know that Adam was able to resolve the issue quickly and provide the level of customer service we strive for.
We'll be sure to pass your kind words on to him. Thanks again for your support—we really appreciate it! Hannah@Hydro :)
Great Customer Service
Ordered a bundle from Hydrouk and the free mystery box was missing. Emailed there customer service and they dealt with it quickly and efficiently and sent my missing items out the same day. Will definitely be buying from them again.
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Steve, thank you for your feedback and for bringing the missing mystery box to our attention.
We're sorry that it wasn't included with your original order, but we're pleased to hear that our customer service team was able to resolve the issue quickly and get your missing items sent out the same day.
We really appreciate your understanding and your support, and we're delighted to hear you'll be shopping with us again. Thank you for choosing Hydro UK! Hannah@Hydro :)
Bought the Caravan cleaning package
8Bought the Caravan cleaning package, put on the pre wash and left for a couple of monute washed off and all the green algae was all of as well as the black marks . I then put om the cara shine left for a couple of minutes then washed off . My Caravan is just like a new van. I wish I had of found this product years ago. This is a 10 star product 100%
16 May 2026
Unprompted review
Reply from Hydrouk
Hi Tom, thank you for your fantastic feedback!
We're delighted to hear that the Caravan Cleaning Package delivered such great results and made removing the algae and black streaks so easy. It's wonderful to know that your caravan is looking like new again.
Comments like yours mean a lot to us, and we're thrilled that you wish you'd found the products sooner. Thank you for your support and for the "10-star" recommendation! Hannah@Hydro :)
Great product
Great product ! purchased to save money this summer, as I have two cars and a van. The local car wash charges £15 a car, this cost £80.10 so five washes and its paid for itself, does exactly what it states, I washed my Van in 10 mins first time using it, with great results. One Item arrived broke, this was quickly reported and replaced, thanks to Adam in Customer support. The whole experience cannot be faulted thank you.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Jonathan, thank you for your fantastic review!
We're delighted to hear that the products are helping you save money while delivering great results on your cars and van. It's great to know your first wash was quick, easy, and lived up to expectations.
We're sorry that one item arrived damaged, but we're pleased Adam was able to get the issue resolved quickly for you. We'll be sure to pass on your kind words to him.
Thank you for your support—we really appreciate it and are thrilled that your experience with us couldn't be faulted! Hannah@Hydro :)
Really good quality product 2nd order…
Really good quality product 2nd order turned up but a product was missing, I emailed them and delt with a guy called Harry and shipping out the missing item straight away very impressed with the customer service would highly recommend
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Chris, thank you for your great feedback and for placing a second order with us!
We're delighted to hear you're happy with the quality of the products. While we're sorry that an item was missing from your order, it's great to know that Harry was able to resolve the issue quickly and arrange for the replacement to be sent straight away.
We'll be sure to pass your kind words on to him. Thank you for your recommendation and continued support—it means a lot to us! Hannah@Hydro :)
Needed a new spray foam nozzle
Needed a new spray foam nozzle. After a few emails Adam sorted it for me and sent one in the post. Ty
6 June 2026
Unprompted review
Reply from Hydrouk
Hi customer, thank you for your feedback!
We're glad Adam was able to help you quickly and get a new spray foam nozzle sent out. We really appreciate you taking the time to let us know.
Thanks again for your support! Hannah@Hydro :)
Its a CLEVER SCAM
Its a CLEVER SCAM. The vehicles shown - cars, caravans ,bikes etc being cleaned are clean in the first place. The advert shows spray the stuff on , wash it off & there you go fantastic result! What they say you ACTUALLY have to do is spray it on then go over it by hand SO WHATS THE POINT OF THIS VERY EXPENSIVE STUFF? I thought the idea was to save time & effort but IN REALITY you have to do the same as normal ie go over it by hand not simply spray in on & wash of as they imply. They even sell the wash mit, scrubbing brushes etc so know very well you need them to get the result you want. If you have a clean car ,show car etc it works but if its a dirty car is TOTAL EXPENSIVE RUBBISH
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Stephen, sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
I hate washing cars
I hate washing cars, so I bought the pump sprayers along with the pre-wash and snow foam after seeing the advertising videos and was expecting results similar to what was shown. Unfortunately, my experience was very different.
Despite carefully following the instructions, experimenting with different dilution ratios, and watching the company's demonstration videos multiple times, I could never achieve the thick, even foam coverage shown in the adverts. The sprayers lost pressure quickly and required constant re-pumping (116 for each solution to cover my complete car to be precise!), while the foam itself came out patchy and splattery rather than providing a consistent blanket over the vehicle.
The cleaning performance was also hugely disappointing. The products certainly wet the car and loosened some surface grime, but they didn't "lift and shift" dirt to the extent suggested in the marketing. After rinsing, I was still left with dirt, streaking, and a car that required a traditional wash with a bucket and mitt to achieve a proper clean. In reality, this system only minimally reduced the amount of washing required rather than replacing it.
What frustrated me most was the gap between the advertising and the real-world performance. Nice marketing guys - well done! The promotional videos create the impression that these products can deliver professional-level results with minimal effort, but that simply wasn't my experience. After trying repeatedly over several washes and using a significant amount of product, I eventually went back to my Autogym products, mitt and pressure washer, which produced far better results in much less time!
I'd like to return the whole lot and my £89 refunded but I was also disappointed when I looked into the returns process, as the policy seemed far less customer-friendly than I would have expected given the performance issues I experienced.
Overall, I found this to be an way less than average product supported by very strong marketing. It may be convenient for some users, but based on my experience it did not perform anywhere near the standard shown in the adverts, and I wouldn't purchase it again and would recommend you shouldn't either!
6 June 2026
Unprompted review
Reply from Hydrouk
Hi John, thank you for your detailed feedback. We're sorry to hear the products didn't meet your expectations despite your efforts to follow the instructions and achieve the advertised results.
We appreciate your comments regarding the foam performance, cleaning effectiveness, and returns process, and we'll ensure this feedback is passed to the relevant team for review.
If you haven't already done so, please contact our customer service team with your order details so we can look into your concerns and discuss the options available.
Thank you for taking the time to share your experience. Hydro UK Customer Support
Problem solved quickly and easily
We had a small issue with one of the pumps we'd been sent. A couple of emails later, Hydro have a replacement part coming out without any argument. Can't knock that for customer service - sometimes things aren't quite right, and the telling bit is how companies resolve it. Harry at Hydro was top notch in this case!
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Chris, Thank you for your feedback!
We're sorry to hear there was an issue with one of the pumps, but we're really pleased Harry was able to sort it quickly and get a replacement part sent out for you without any hassle.
We completely agree—it's how things are handled that matters most, and we're glad we could put it right for you. Thanks again for your support! Hannah@Hydro :)
These are fantastic products the best…
These are fantastic products the best I’ve ever used and I’ve tried them all over the years.great customer service, thanks Harry !. The only thing missing with this company is a Royal Warrant.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thank you for your fantastic feedback!
We're delighted to hear you're so impressed with the products and that our customer service has lived up to expectations. We'll be sure to pass your thanks on to Harry.
We really appreciate your support and kind words—thank you for taking the time to share your experience! Hannah@Hydro :)
Amazing comms and customer service.
I have received an order that had something missing. I contacted via email on a Saturday morning, not expecting a response until Monday at the earliest, within minutes I had a response from Harry who asked a couple of questions and agreed that there was something missing fron my order and agreed to send it out to me. Just amazing service. Harry was on it, a great employee with great communication and customer service skills. Well done Hydro UK and well done Harry. Keep up the good work guys.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Curt, thank you for your fantastic feedback!
We're really sorry that part of your order was missing, but we're delighted to hear Harry was able to respond so quickly and get everything sorted for you without delay. It's great to know you were happy with the communication and the way it was handled.
We'll be sure to pass your kind words on to Harry and the wider team. Thanks again for your support and for taking the time to share your experience! Hannah@Hydro :)
Great products and sent and delivered…
Great products and sent and delivered when they said. Easy products to use with great results.
21 May 2026
Unprompted review
Reply from Hydrouk
Hi Mark, thank you for your feedback!
We’re really pleased to hear you’re happy with the products and that everything arrived on time. It’s great to know you’re finding them easy to use and getting excellent results.
Thanks again for your support! Hannah@Hydro :)
Reply from Hydrouk
Hi Davie, thank you for your feedback!
We're glad to hear the products are working well across all your vehicles, including your cars, bikes, and MTB. It’s great to know you're getting good results all around.
Thanks again for your support! Hannah@Hydro :)
Harry has been super helpful and prompt…
Harry has been super helpful and prompt in dealing with my enquiry. What a great experience from a customer care perspective.
4 June 2026
Unprompted review
Reply from Hydrouk
Hi Davie, thank you for your feedback!
We’re really pleased to hear Harry was able to help you quickly and that you had such a positive experience with our customer care team. We’ll be sure to pass your kind words on to him.
Thanks again for your support and for taking the time to share your experience! Hannah@Hydro :)
Great service
Great service, had a small issue with with my order but quickly got resolved and were very helpful and fast
5 June 2026
Unprompted review
Reply from Hydrouk
Hi JBenn, thank you for your feedback!
We're sorry there was a small issue with your order, but we're really pleased to hear it was resolved quickly and that you found our team helpful and responsive.
We appreciate your support—thanks again for taking the time to share your experience! Hannah@Hydro :)
I have only just started using Hydro…
I have only just started using Hydro cleaning products but I am really impressed with how well they work on both mine and my wife’s cars.
I would highly recommend them.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Michael, thank you for your feedback!
We’re really pleased to hear you’re already impressed with the results on both your and your wife’s cars. It’s great to know the products are working well for you.
We really appreciate your recommendation—thanks again for your support! Hannah@Hydro :)
Great customer service and products
Great customer service and products was a bit skeptical to begin the order but glad I did
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Gregor, thank you for your feedback!
We’re really glad to hear you’ve been happy with both the products and our customer service. It’s great to know you decided to give us a try and that you’re pleased with the results.
Thanks again for your support! Hannah@Hydro :)
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