The products were easy to order and delivered quickly in suitably protected packaging. The spray bottles were easy to use. The pre wash and snow foam dragged the dirt away no problem. The wash a... See more
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Review summary
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Had an amazing service from Adam via email regarding the V2 spray bottle fault. Within a ten minute conversation via email Adam has had a new V2 spray bottle shipped out to me within the next few work... See more
Company replied
Have used these products before and have been really pleased with the results. The latest order came with the advertised mystery box but unfortunately part of the initial order was missing (1 item). C... See more
Company replied
I contacted HydroUK and spoke to Harry about a problem I had with a broken O-ring on one of my Hydro Spray bottles. I honestly was not expecting much of a response, but much to my surprise — and s... See more
Company replied
Company details
Written by the company
HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.
Contact info
Unit 1, Cirencester Business Estate, GL7 1YG, Cirencester, United Kingdom
- hello@hydrouk.com
- hydrouk.co
3.9
Great
4K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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I was given a £10 voucher to spend and…
I was given a £10 voucher to spend and I don't really need any chemicals at the moment so thought I would try one of the drying towels.
It arrived very quickly. I was dubious about how much water it would absorb as it was quite thin but I have to admit I was really surprised how well it worked.I have a large car (Alfa Romeo Stelvio) and it does take a while to dry but it did a good job.
Overall for what I paid it's a decent drying towel.
26 May 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thank you for your feedback. We're delighted to hear that the drying towel exceeded your expectations and performed well on your Stelvio. It's great to know you found it effective and good value for money. We appreciate your support and hope you continue to enjoy using it. Hannah@Hydro :)
Beyond Expectation
The purchase was for the Pre and the Snow including two pump sprays. Contrary to some reviews I found the pump action on the units easy and very effective. The seals were excellent. The pre wash worked exceptionally well on the main body of the car and also the wheels. The Snowfoam did its job and there was no streaking. I will certainly purchase again
11 May 2026
Unprompted review
Reply from Hydrouk
Hi Dean, thank you for your feedback. We're delighted to hear that both the Pre-Wash and Snow Foam performed well for you and that you found the pump sprayers easy to use and effective. It's great to know the products delivered the results you were looking for on both the bodywork and wheels. We appreciate your support and look forward to serving you again in the future. Hannah@Hydro :)
Impressively good service from Hydrouk
Ordered goods arrived very quickly. Unfortunately the spray nozzle was broken on receipt but as soon as I alerted Hydrouk of the problem, they immediately dispatched a new nozzle. Very impressed with the service from Hydro UK and especially Harry who sorted out problem very quickly
8 June 2026
Unprompted review
Reply from Hydrouk
Hi JM, thank you for your feedback. We're pleased to hear your order arrived quickly and that the issue with the spray nozzle was resolved promptly. We'll be sure to pass your kind comments on to Harry. We appreciate your support and are delighted that you were impressed with the service you received. Hannah@Hydro :)
I would like to thank Harry for all his…
I would like to thank Harry for all his help in getting a replacement bottle sent out. Excellent service many thanks
Dave.C
8 June 2026
Unprompted review
Reply from Hydrouk
Hi David, thank you for your feedback. We're delighted to hear that Harry was able to assist you and get a replacement bottle sent out quickly. We'll be sure to pass on your kind words. Thank you for your support and custom. Hannah@Hydro :)
Solid experience with no hassle and…
Solid experience with no hassle and products arrived before due date. As for cleaning, gone are the days of mop and bucket…. Nice
8 June 2026
Unprompted review
Reply from Hydrouk
Hi Stuart, thank you for your feedback. We're delighted to hear you had a smooth, hassle-free experience and that your order arrived ahead of schedule. It's great to know you're enjoying the products and the results they deliver. We appreciate your support! Hannah@Hydro :)
First class service from order to…
First class service from order to delivery. My latest purchase detail product is the cherry on the cake. Applied to a wet car and dry with a towel to leave a showroom shine finish. Thank you Hydro cant wait to see the new product.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi John, thank you for your feedback. We're delighted to hear you had a first-class experience from order to delivery and that you're enjoying the detail product and the finish it gives. It’s great to know you’re getting that showroom shine. We appreciate your support and look forward to sharing new products with you soon. Hannah@Hydro :)
Watched the videos of the 2 part wash…
Watched the videos of the 2 part wash system liked what i seen
Videos of dirty 4x4,s been washed clean with pre wash then snow foam then washed off with a hose
Sadly not so car left filthy
Messaged seller via email
They sent video of how to use
Did to the tee still no improvement in the cleaners of the car
To be told I need to wash after with there shampoo
No mention of this in there videos just false hopes
Informed hydro i felt robbed / missed lead there reply have a free bottle of car wash
I then told them I did not want this
And really not happy with product no offer to refund return had to find this out by trading standards
Requested a return have to supply own box as they won't send out box which the original was damaged due to a leaking product
Then to cap it off they will charge me £4 for a returns label
Shocking service really
Harry although did reply to most emails quickly
Just kept offering a free bottle of shampoo
Which was just rubbing it in further by saying after the pre wash and snow foam there product won't remove dirt like there many reels on Facebook ect muddy land-rover cleaned with the pre wash and snow foam then a hose
But no he admitted the system does not work with out a wash after !!
£89.99 wasted in my opinion for a wash no better than a cheep car wash
Hurts me to leave a bad review but sadly I don't like been conned
Snow foam bottle has to be pumped constantly and no way can you cover the side of a land-rover with one prime of the pressure bottle
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Gary, thank you for your feedback. The products you purchased are pre-wash products, designed to remove and loosen dirt before a contact wash. As our customer support team advised, a shampoo wash may still be required depending on the level of contamination.
We provided usage guidance and offered a complimentary bottle of shampoo as a goodwill gesture, which was declined.
While we're sorry the products did not meet your expectations, we do not agree that they were misrepresented, and our support team provided assistance throughout.If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side. Hydro UK Customer Support
By far the best car cleaning products…
By far the best car cleaning products I've used in years ... so easy to use for anyone and no need for stupidity expensive details to clean your vehicle... I clean my 66 beetle with factory paint and my Golf R32 in black (the worst colour to keep clean) but after using the products it's show quality clean, inside and out... I use this for all the car shows ...love it ... BEST ON THE MARKET
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Sal, thank you for your feedback. We're really pleased to hear you're getting great results across both your Beetle and Golf R32, and that the products are making it easier to achieve a show-quality finish. It's great to know they're working well for you at car shows. We appreciate your support and kind words. Hannah@Hydro :)
Didn't meet expectations
Ordered V2 and tyre bundles. Received a mixture of items in damaged packaging. No tyre bundle received at all nor a 5 litre bottle from the other set but did get some small interior bottles. Queried and was asked to return the interior stuff sent in error. Have confirmed shipping and proof of return delivery but no no reply from hydro and still missing over half my order. 3 weeks gone now. Hard to review something positively when they don't deliver or communicate leaving me feeling like I've been scammed. Still bombarding me with marketing emails though.
17 May 2026
Unprompted review
Reply from Hydrouk
Hi Craig, thank you for your feedback. We're sorry to hear about your experience. This is certainly not the level of service we aim to provide.
If your issue remains unresolved, please contact us directly at satisfaction@hydrouk.co with your order details and we'll investigate this as a priority. We appreciate your patience and would like the opportunity to put this right. Hydro UK Customer Support.
Car cleaning made easy
Fantastic products my car has never been so clean. A testament to a company is their customer service and I can’t fault the guys at Hydro very quick to answer emails and sort any issues. Highly recommend all the car cleaning products
3 June 2026
Unprompted review
Reply from Hydrouk
Hi Natasha, thank you for your kind feedback. We're delighted to hear that you're enjoying the products and that your car has never been so clean!
It's also great to know that our customer service team was able to assist you quickly and effectively. We really appreciate your recommendation and your support of Hydro.
Thanks again for taking the time to share your experience. Hydro UK Customer Support
Cheap rubbish leak out of bottom of…
Cheap rubbish leak out of bottom of bottle bad nozzle stay away con up the Autoglym
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Jaron, sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
First time using the products today
First time using the products today, the pre wash and snow foam worked pretty well, but I wasn't impressed with the rinse off as it left dry streaky marks on the paint which was a nightmareto get off, the detailer works as it does, overall I was happy with the results just won't be using the rinse off again.
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Richard, thank you for your feedback. We're pleased to hear that you were happy with the performance of the Pre-Wash, Snow Foam, and Detailer.
We're sorry to hear that the Rinse left streaking on your paintwork and appreciate you bringing this to our attention. Customer feedback is invaluable in helping us improve our products, and we'll make sure your comments are passed on to the relevant team.
Thanks again for taking the time to share your experience. Hannah@Hydro
Magical
Great customer service
Goods are magical
Great price
And a big shout out to harry your a star
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Craig, thank you for the fantastic feedback! We're delighted to hear you're happy with the products, pricing, and customer service.
We'll be sure to pass your kind words on to Harry – he'll be thrilled to hear it. Thank you for your support, and we look forward to helping you keep your car looking its best! Hannah@Hydro :)
Great Products & Customer Care
Have used these products before and have been really pleased with the results. The latest order came with the advertised mystery box but unfortunately part of the initial order was missing (1 item). Contacted them and got an almost immediate reply from Adam who quickly resolved the issue so great customer care as well as great products
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Andrew, thank you for your continued support and for taking the time to leave such a great review.
We're delighted to hear you've been pleased with the results from our products. While we're sorry that an item was missing from your order, it's great to know that Adam was able to resolve the issue quickly and provide the level of customer service we strive for.
We'll be sure to pass your kind words on to him. Thanks again for your support—we really appreciate it! Hannah@Hydro :)
Great Customer Service
Ordered a bundle from Hydrouk and the free mystery box was missing. Emailed there customer service and they dealt with it quickly and efficiently and sent my missing items out the same day. Will definitely be buying from them again.
7 June 2026
Unprompted review
Reply from Hydrouk
Hi Steve, thank you for your feedback and for bringing the missing mystery box to our attention.
We're sorry that it wasn't included with your original order, but we're pleased to hear that our customer service team was able to resolve the issue quickly and get your missing items sent out the same day.
We really appreciate your understanding and your support, and we're delighted to hear you'll be shopping with us again. Thank you for choosing Hydro UK! Hannah@Hydro :)
Bought the Caravan cleaning package
8Bought the Caravan cleaning package, put on the pre wash and left for a couple of monute washed off and all the green algae was all of as well as the black marks . I then put om the cara shine left for a couple of minutes then washed off . My Caravan is just like a new van. I wish I had of found this product years ago. This is a 10 star product 100%
16 May 2026
Unprompted review
Reply from Hydrouk
Hi Tom, thank you for your fantastic feedback!
We're delighted to hear that the Caravan Cleaning Package delivered such great results and made removing the algae and black streaks so easy. It's wonderful to know that your caravan is looking like new again.
Comments like yours mean a lot to us, and we're thrilled that you wish you'd found the products sooner. Thank you for your support and for the "10-star" recommendation! Hannah@Hydro :)
Great product
Great product ! purchased to save money this summer, as I have two cars and a van. The local car wash charges £15 a car, this cost £80.10 so five washes and its paid for itself, does exactly what it states, I washed my Van in 10 mins first time using it, with great results. One Item arrived broke, this was quickly reported and replaced, thanks to Adam in Customer support. The whole experience cannot be faulted thank you.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Jonathan, thank you for your fantastic review!
We're delighted to hear that the products are helping you save money while delivering great results on your cars and van. It's great to know your first wash was quick, easy, and lived up to expectations.
We're sorry that one item arrived damaged, but we're pleased Adam was able to get the issue resolved quickly for you. We'll be sure to pass on your kind words to him.
Thank you for your support—we really appreciate it and are thrilled that your experience with us couldn't be faulted! Hannah@Hydro :)
Really good quality product 2nd order…
Really good quality product 2nd order turned up but a product was missing, I emailed them and delt with a guy called Harry and shipping out the missing item straight away very impressed with the customer service would highly recommend
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Chris, thank you for your great feedback and for placing a second order with us!
We're delighted to hear you're happy with the quality of the products. While we're sorry that an item was missing from your order, it's great to know that Harry was able to resolve the issue quickly and arrange for the replacement to be sent straight away.
We'll be sure to pass your kind words on to him. Thank you for your recommendation and continued support—it means a lot to us! Hannah@Hydro :)
Needed a new spray foam nozzle
Needed a new spray foam nozzle. After a few emails Adam sorted it for me and sent one in the post. Ty
6 June 2026
Unprompted review
Reply from Hydrouk
Hi customer, thank you for your feedback!
We're glad Adam was able to help you quickly and get a new spray foam nozzle sent out. We really appreciate you taking the time to let us know.
Thanks again for your support! Hannah@Hydro :)
Great products
Great products, wouldn't use anything else .
So easy yo use , haven't hand-wash my cars since October, no need to with the pre-wash and snow foam , the V2 bottles are just brilliant 👌
4 June 2026
Unprompted review
Reply from Hydrouk
Hi Kevin, thank you for your great feedback!
We're really pleased to hear you're enjoying the products and finding them so easy to use. It's great to know the pre-wash and snow foam are doing the job for you and saving you from hand washing.
We also appreciate your shout-out for the V2 bottles — we’ll pass that on to the team. Thanks again for your support! Hannah@Hydro :)
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