I wanted a Primo water cooler before I left the United States and kept putting it off. I’m glad this was one of my first purchases post moving to England. The cooler works perfectly and it’s wonderful... See more
Company replied
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Top loading machine constantly leaks - we have had 4 machines so far through our supplier and each time there has been an issue. The taps either don't turn off fully (they're made from cheap flimsy pl... See more
Company replied
Here are our details as requested. Thank you for your quick response Your Shipment #000001356 for Order #000026116 Shipped By Tracking Number UPS Springwise 1ZFV2307... See more
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There was unfortunately a small mistake with my order but once I reported it, it was dealt with appropriately. Mistakes happen, but how you handle them is all the difference, especially when you o... See more
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Company details
Information provided by various external sources
Offering a simple solution to your hydration needs: Great-looking water coolers, British mineral water, and our WIFI enabled 'Hydrate Dash Button'
Contact info
TN22 3HW, Nutley, United Kingdom
- hydrate.direct
2.7
Poor
63 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought 2 hot and cold primo Deluxe…
I bought 2 hot and cold primo Deluxe water cooler. Initially, I have an issue with delivery but thanks to Peter who helped in resolving this and also gave me an extra water for the inconvenience I experienced.
25 January 2022
Reply from Hydrate Direct
I'm so pleased that your cooler and complimentary water arrived safely and I do apologise again for the delivery issue you encountered and the inconvenience caused. It was lovely speaking with you and thank you so much for choosing Primo and your custom. Peter
Nice water but very expensive not worth…
Nice water but very expensive not worth the price
20 December 2021
Reply from Hydrate Direct
Thank you for leaving a review for our water. I'm glad that you enjoyed the taste and I am sorry that you felt the product was too expensive but really appreciate your custom. Kind regards
Primo Water
Stay away from this company
I've really never received such poor service from a company whose courier stopped paramedics from carrying me to the ambulance, to query what he was supposed to do about delivering, and would not let us pass. A week after reporting this to the company, and nothing
11 November 2021
Unprompted review
Reply from Hydrate Direct
Thank you so much for the lovely review and for choosing our site and products. We hope your water cooler serves you well for many years to come!
Water dispenser is fantastic quality…
Water dispenser is fantastic quality and highly recommended. Also top customer service from Peter at Primo.
8 October 2021
Reply from Hydrate Direct
Hi Hayley, Thank you so much for being kind enough to leave a review....and such a nice one too. I hope that the water cooler serves you well and if I can help you at all in the future, please do not hesitate in contacting me. Peter
No more renting or contract - brilliant!
Having rented a water dispenser for many years at great expense I now wish we had purchased this one from Primo a long time ago. It's neat, modern easy to move, run and clean and it was a good price and quickly delivered. The water is good and again a good price.
28 September 2021
Reply from Hydrate Direct
Thank you Annette for leaving such a lovely review. We are glad that you are enjoying your Deluxe Water Cooler and Primo Water and look forward to helping you in the future.
There was unfortunately a small mistake…
There was unfortunately a small mistake with my order but once I reported it, it was dealt with appropriately. Mistakes happen, but how you handle them is all the difference, especially when you own up to a mistake and apologise.
The quality of the cooler is good and the taste of the water is excellent. Much better than the tap water - which I did not have a problem with prior to using this water.
The water dispenser also has a hot water feature and is perfect for a quick coffee or cup of tea. This is the perfect accessory for a man cave or home office.
15 September 2021
Reply from Hydrate Direct
Hi Stavros, Thank you so much for taking the effort to leave such a nice review. We really do apologise for the mix-up and again I thank you for your custom. It's great to hear that you are enjoying your new water cooler from Primo and of course any problems, please do not hesitate to get back in touch with me. Kind regards Peter
Great customer service
Great customer service, helpful, knowledgeable and polite. The website was brilliant, easy to use. Found everything I needed. Would recommend! And will be using them again In future!
8 July 2020
Unprompted review
Great experience from hydrate as I…
Great experience from hydrate as I received my bottle which was damaged and Ben kindly sent me a code for a replacement straight away. Can’t wait for my new bottle!
4 June 2020
Unprompted review
Not so much Hydrate as Migrate if you have a problem (AVOID)
Find a company that cares not Hydrate, if you have a problem with the unit they are not interest, mine arrived with a fault in the end they sent me instructions to try and fix it myself, over £200 a few days old and I am meant to take it apart and repair it, plus they sell you a button to reorder water and no instruction how to connect it, all told a rubbish firm
14 February 2020
Unprompted review
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