Hybridgaming Reviews 

208
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, knowledgeable, and patient when guiding new buyers through custom PC builds and technical repairs. People consistently appreciate the friendly environment and transparent communication, ensuring everyone feels fully confident in the professional services provided from start to finish. Though some customers noted that older devices or specific legacy components could not always be successfully repaired due to age limitations. A few reviewers experienced minor limitations when certain older electronics were deemed too old for successful restoration or replacement parts.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, consistently highlighting fast turnaround times and helpful... See more

Product

People report positive experiences with product, highlighting great satisfaction with refurbished and... See more

Price

Customers consistently note positive experiences with price, highlighting great deals on refurbished laptops... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldnt fine anywhere else to leave a review so putting it here. I bought my used gaming PC from Hybrid mid-2025, I've now put some mileage on it and its done a great job for me so far, couldnt be... See more

Rated 5 out of 5 stars

My daughter’s Nintendo switch wasn’t charging. The guys at Hybrid Gaming explained what would need replaced and I was given a quote for repairs there and then. I received updates and had the switch ba... See more

Rated 5 out of 5 stars

Ive used these guys several times.Im tech literate probably a bit more than the average guy from my previous careers. But you have to use the best resource for the job. These guys know far more than m... See more

Rated 5 out of 5 stars

Having been locked out of my iPad I walked in to the shop/office and explained my situation. The lovely lady on the desk took my iPad and someone through the back office had it fixed within 15-20 m... See more


Company details

  1. Computer Store

About Hybridgaming

Written by the company

About us :

We specialise in Gaming PCs and our mission is to be the easiest place to deal with for all things PC.

We also consult, spec,build and deliver lots of other exciting projects such as video editing systems, flight simulators, golf simulators, Racing sims and cryptocurrency mining rigs.

Working with us should feel like you have an IT person on your side. We talk in plain English and will adjust our language to meet your level of understanding.

You should feel free to ask any member of the team as many questions as you need to in order to arrive at the perfect system for your needs. We are here to help and every customer is important to us.

Our Journey :

We started during lockdown as a result of the number of adverts for gaming PCs that simply were not fit for purpose. Our offering appealed to parents who worked or saved hard for their money. A gaming PC should be a very exciting gift for a child and we wanted to make sure that parents got a gaming PC capable of running the games their kids wanted.

From that start we have grown to a team of 7 as of July 2023. Our local community has helped us grow to a point where we ship across the UK and have customers from London to Inverness!

Our values :

We want to be the easiest company to do business with when looking for a PC for any use. We cannot compete with the bigger players on advertising budget so we set out to compete on service.

Our promises to you are

  • Every customer is important to us - you make our day when you choose us
  • We will be honest and transparent at all times
  • We will always attempt to provide the best value not the most expensive option
  • We will try to make the PC community inclusive and open to everyone
  • We will give back to our community in a regular and meaningful way as we grow


We hope that you will consider us for any IT needs

Hybrid Gaming

Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(208)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience!

First time in today and everyone was very friendly. Issue with my daughters iPad was fixed in no time at all.

Will defiantly be using Hybridgaming again if I have an other technology problems

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I have had numerous interactions with Hybrid gaming over the last 6 months. I have bought a gaming PC for my son, a refurbished laptop for myself and I have also just booked a gaming party for my sons 10th birthday. They are very competitively priced and what is particularly stand out is their excellent service/support post sale. They go over and above to resolve any issues.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service

These guys are fantastic ,this is my second repair I’ve had done. they are super quick, communication is exceptional and very reasonable cost. Would highly recommend as they go above and beyond

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

After having an issue with the screen on my sons Nintendo Switch hybrid gaming identified the issue, ordered the part and had it back to me within a couple of days.

Excellent customer service!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond in every way!

Can't rate Hybrid Gaming highly enough! Friendly, helpful, knowledgeable and passionate staff who helped me choose a gaming pc for my son. No question was too daft and nothing was any trouble... Just superb from start to finish and I have a very happy son and a stress free me!

21 May 2025
Unprompted review
Rated 3 out of 5 stars

Nothing in case

Nothing in case. Does not look like it's worth the money. But I'm older generation computer builder.

26 April 2025
Hybridgaming logo

Reply from Hybridgaming

Hey Mazral, Dave @ Hybrid here.

This is our first negative review so I wanted to follow up with this one personally to see what we can learn as a company.

This review is headed "nothing in the case" so i really want to make sure that you got the PC ok and it matched the specification you selected on our website.

I can see that our build engineer spoke to you before work started and that our 2nd engineer passed the 4 eye check so at the point of shipping the PC matched the one you selected and paid for.

If you think something is missing from the PC please let me know directly on Dave@HybridComputing.co.uk and I will pick this one up personally.

We welcome feedback and I would be delighted to hear from you how we could have made this a 5 star experience for you.

Thanks in advance

Dave @ Hybrid


Rated 5 out of 5 stars

Great Customer Service

The customer service was really great, I've never even attempted to buy a PC before, as I'm a console player, so the customer service was very helpful and recommended me a PC set up that could support the few games I'll play on the PC and kept me in budget.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Best of the best!

Hybrid gaming are one of the most amazing bunch of guys willing to lend me a graphic card and a mifi router before buying to make sure It works. I can’t recommend them enough. If your looking to get a start up gaming pc for your little one or up grade to a more advanced gaming set up these guys are the ones to speak too. Honest Good people. Thanks for all your help.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Very helpful from start to finish. Took the time to establish my needs and created a bespoke build to suit. Great comms throughout. Thanks again.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, great PC

Really helpful, friendly communication and quick responses.
PC itself is great. All set up and ready to go.
Nice to have a local business where you can deal with and speak to real people who care. Also confident that if there are any issues, need to upgrade in the future, that I can pop back in any time.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Best in custom pc business!

What a gem of a company Hybrid Gaming is! They have offered genuine advice and assistance from day one, they asked all the right questions to understand my needs, they did not employ any pushy sales tactics, and they offer amazing sales support. They have excellent communication all around, and the product I purchased is fantastic value for money. Hybrid Gaming offers a truly personal experience in today’s oversaturated and overpriced AI-driven market so as a customer choosing them was a no-brainer. I will definitely spread the word to everyone I know about them, as every single person working here is knowledgeable and lovely. Julie, Morgan and Megan provided invaluable advice and went above and beyond helping me choose the right pc for my needs, and I am beyond chuffed with the end result. 11/10 business!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Updating our Laptop

Took in our old Laptop to see if it was worthwhile to upgrade parts and continue to use it, due to the age of the laptop we were advised that it wouldn’t be advisable. They offered to still carry out the work if we still wanted to but offered us an alternative option of a refurbished laptop to better suit our needs. One was sourced within the next couple of working days. Very happy with our dealings, would highly recommend. Very friendly and knowledgeable staff.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Service

Messaged them on the friday asking if they had any of the graphic cards i was looking and they had exactly what i was looking for. They was planning on using it in one of their own builds but offered it to me. Drove down the next day and purchased it hassle free. Highly recommend

12 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look