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Rated 2 out of 5 stars

I received a HXTN bag as a birthday present and overall the bag is excellent, however I have a quality issue with some of the stitching and have tried to contact the company to raise a quality issue.... See more

Rated 1 out of 5 stars

(Order#16913) I do not recommend shopping at this store. I have placed two orders so far, the first purchase was a bag which turned out to be quite good but below expectations, while the second o... See more

Company replied

Rated 5 out of 5 stars

I bought a hat from HXTN on their recent sale. The item arrived pretty quick and I'm happy with the product! Good fit, solid stitching and i've received nothing but compliments my friends. I don... See more

Rated 5 out of 5 stars

Bag is legit, it surpassed my expectations. Good quality material and very stylish. Exactly what I was looking for! I live in the states and I think it took a bit over a week before I received it. Whi... See more

Company details

  1. Fashion Accessories Store

Written by the company

HXTN Supply | Street Style | Official Store | Backpacks & Accessories


Contact info

2.4

Poor

TrustScore 2.5 out of 5

120 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Confusing costs, delivery to long

It need a long time to ship. And in the end is the Price higher as on the page. The deliveryman wants a lot of costums duties.

If I had known that it would cost me even more, I would not have ordered it. So the bag is on the way to return.

7 May 2021
Rated 3 out of 5 stars

Great bag, however...

Really good product, but the white lettering on the zip flakes off a bit everytime I undo/redo the zip.

I got around this by using the side zip instead of the zip at the top of the bag. Apart from that, I like the durability of the material of the bag. It looks very contemporary.

28 April 2021
Rated 1 out of 5 stars

MISSING INVOICE

I'm coming to you because it seems you forgot to add the invoice to the package that I was expecting. Because of this, customs fees are imposed on me.

17 February 2021
Rated 5 out of 5 stars

Great service. Great brand

Delivery time was nothing short of exceptional and the quality of the product is fantastic, certainly be made use of once we can actually go out preoperly again.

Great service
Great brand

12 February 2021
Rated 1 out of 5 stars

Bad service

My package isnt here yet and I cant track my order. I tried communicating with everyone and no one answers.

5 February 2021
HXTN Supply logo

Reply from HXTN Supply

Hi Ro, I hope you're well and thanks for reaching out.

We replied to your correspondence on 27/01/21, one day after you e-mailed to us?

We confirmed that your item was in transit, but as the item was being sent to South America the Royal Mail have mentioned that the tracking status won't be available at all steps of the item journey.

We do not specify that items are tracked for this reason. In most cases they are, but to certain countries it is out of our control.

Your item remains on the way and remains with our shipping carrier.

We hope that you enjoy your package on arrival.

Thanks,

HXTN Supply

Rated 5 out of 5 stars

Great customer service and quality and stylish products

The customer service provided was excellent, from the email response to my initial product enquiry, to processing and dispatch of my order which was quick. I had a query regarding my order and this was resolved quickly. I had ordered 3 bags. They are stylish and the quality is good.

3 February 2021
Unprompted review
Rated 5 out of 5 stars

I love this brand

Re-writing my review!
My bag broke and I have been trying to contact them for months with no success, now at last they replied me and with no hesitation they sent me a new one. Is my 3rd bag and to be honest, I love this brand.

23 January 2021
Unprompted review
Rated 5 out of 5 stars

Very good products

Delivery took 6 days from UK to Austria which is very fast. Quality of the products is really sick and the price is really acceptable for the quality. I totally recommend HXTN products !

19 November 2020
Unprompted review

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