HWS Beauty  Reviews 

16,890
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 6,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, exceptionally fast delivery times, and securely packaged items that always arrive in pristine condition. Consumers consistently appreciate the remarkably easy online ordering process, helpful dispatch notifications, and the wide selection of genuine, high-quality beauty products available. However, some people mentioned experiencing quite frustrating difficulties when trying to contact customer support regarding unwanted product returns or unresolved delivery issues. A few reviewers specifically noted that their customer support messages went completely unanswered and occasional local courier problems caused unexpected shipment delivery delays.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast arrival... See more

Product

Users describe positive interactions with product, highlighting genuine quality, great prices, and speedy... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great discounts compared... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication, fast delivery,... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to use and the online process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time customer who wanted a specific product and looked for reviews with the best service and price. HWS Beauty came with both so I felt confident with my purchase. Ordering was simple and I was... See more

Rated 5 out of 5 stars

Was looking for something to fix a split nail- just kept growing and splitting- the kiss power flex is hopefully the solution! Seems to be doing the trick so far-,I applied it over a week ago and can... See more

Rated 5 out of 5 stars

Delivery first class. Very friendly website. Kept informed all the time. Product is fantastic. Always a good discount which helps as it is a little dearer then other shampoos and conditioners. This ma... See more

Rated 5 out of 5 stars

Good price Have purchased Color Wow direct previously so know they are quality products but you beat them hands down on price Delivery good too and delighted you do not use Evri , the worst experi... See more



Company details

  1. Beauty Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Hair Product Store
  5. Skin Care Clinic

Written by the company

Discover the best salon haircare brands all in one place. Whatever your hair needs, we have something for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,890)

6,208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unauthorized payment taken

Tried to add a discount code available on the HWS beauty website and adding it somehow took paymemt off my account without even clicking on payment. The discount was still not added. What is this fraud? Can you cancel my order and refund me asap as it was an unauthroized payment taken from my account?
Waiting to hear from you soon.
Order no: 553238

19 September 2026
Unprompted review
HWS Beauty  logo

Reply from HWS Beauty

We’re sorry for the concern and frustration this has caused.

We can confirm that your order has been cancelled and a full refund has been issued. We have also checked the order and can confirm that we cannot authorise or take a payment in the manner described.

We understand your concern regarding the payment being taken unexpectedly, particularly as you were attempting to apply a discount code. However, we are unable to determine how the payment was initiated from our side.

Your order has now been cancelled and the refund has been processed. Please allow the relevant time for the funds to appear back in your account, depending on your bank or payment provider.

We apologise for the inconvenience and hope this resolves the matter.

Rated 3 out of 5 stars

Very poor communication while enqiyry…

Very poor communication while enqiyry about order.

11 September 2026
HWS Beauty  logo

Reply from HWS Beauty

We’re very sorry to hear that you feel the communication regarding your enquiry was not up to our usual standard.

We have checked our side, but unfortunately we can’t seem to find any information relating to your enquiry or order. Please contact us at info@hwsbeauty.co.uk with your order details, and we’ll be happy to look into this for you and assist as quickly as possible.

Rated 5 out of 5 stars

Good selection and price

Good selection and price , purchased hair leave in treatment, was package well and arrived on time , kept informed of delivery, 2nd time I have used this site so will definitely use again.

10 September 2026
Rated 1 out of 5 stars

Never purchase fragrance again from eBay. It was defective.

The product I ordered, was not the actual Mugler Angel Perfume that i ordered. It was no where near the actual fragrance. I will never purchase fragrance again from eBay. Very poor. And very disappointed customer.

17 September 2026
HWS Beauty  logo

Reply from HWS Beauty

We’re very sorry to hear about your disappointing experience. However, we would like to clarify that we are not eBay, and we have no record of you purchasing a fragrance from our store.

It appears that your order may have been placed with a different seller. We kindly recommend checking your order confirmation or contacting eBay directly regarding the purchase.

We hope you’re able to get this resolved promptly.

Rated 5 out of 5 stars

Great Experience

Having used this company on numerous occasions I have always found them to be efficient and effective. Additionally goods were delivered quickly, on time and with clear communication throughout.

4 September 2026

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