Huws Gray Reviews 

1,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff for their friendly approach. Many people highlight the efficient delivery service, noting quick turnarounds and prompt arrivals. Drivers are frequently mentioned for going above and beyond, accommodating specific drop-off requests and assisting with loading. However, some customers noted issues with delivery communication, experiencing unexpected arrivals or no-shows without prior notice. A few also mentioned receiving products with quality concerns, such as warped timber, broken slabs, or damaged materials.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast delivery times and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders online and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and friendliness of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as great, top quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more

Company replied

Rated 5 out of 5 stars

We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!

Company replied

Rated 5 out of 5 stars

My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,708)

653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

I was very impressed with the whole experience. The ordering process was quick.Adrian phone first thing the day after to arrange delivery and arrive on time.Very please keep up the good work

11 June 2026
Rated 5 out of 5 stars

I needed some long straight 4 x 4.8 C24…

I needed some long straight 4 x 4.8 C24 quality timber and I was not disappointed.
Ordering was simple using a well laid out site.
The delivery was £12 and Iiving down the road it seems a little high but I wouldn’t wanted to carry it.
I would definitely order again in the future and would recommend to all.

11 June 2026
Rated 1 out of 5 stars

Not a great service

Ordered online and it stated that they would call to arrange delivery. Order arrived the next morning without prearranging delivery. Some of the sleepers were warped. Not a great service

10 June 2026
Huws Gray logo

Reply from Huws Gray

We are sorry to hear about the delivery issue and the condition of the sleepers. We are reviewing our delivery protocols to prevent this from happening again.

Rated 5 out of 5 stars

An excellent company

I recently searched the internet for edging concrete corner posts. Despite many companies advertising them on their websites, on enquiring of their availability, I was told that they were a discontinued item. I tried one last company before giving up. The company was HewsGray and I was delighted to learn they had the required items in stock. The only problem was that I live in Wolverhampton and their nearest depot with the posts in stock was in Doncaster. I spoke to Richard and Blaise and nobody could have been more helpful. Richard suggested using a courier to collect and deliver the product whilst Blaise dealt with the purchase. I would not hesitate to recommend this excellent company.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

A waste of time

they leave it to the very end of the ordering process, before they tell you they will not deliver. A waste of time

9 June 2026
Huws Gray logo

Reply from Huws Gray

We sincerely apologize for the frustration our delivery process caused. We are actively reviewing this to improve our system.

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