Reply from Huws Gray - Wrexham
We are delighted to hear that your order arrived promptly, that you loved the product, and that our driver provided such pleasant service.
Thank you for taking the time to share your wonderful feedback with us!
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Company details
- Building Materials Supplier
- also in
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray - Wrexham
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Croesfoel Industrial Estate, LL14 4BJ, Wrexham, United Kingdom
- 01978 264269
Find Your Local Huws Gray
3.7
Average
3 reviews
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Correct Items were delivered in perfect…
Correct Items were delivered in perfect condition
18 July 2026
Reply from Huws Gray - Wrexham
We're so glad to hear that your items arrived correctly and in perfect condition.
We appreciate your positive feedback!
When I placed the order on line
When I placed the order on line, I was told to expect a delivery confirmation on the first full working day after. I did not get this, so the following day I went to the local Huws Gray to enquire. They apologised and booked the delivery in for the following Thursday and told me I could phone that morning to get an estimated delivery time. When I phoned they said they had no record of my order and it was not scheduled. I was able to quote the order number and eventually they found it, but it had not been included on their delivery plan for that day. They told me they would squeeze it in at the end of the day, and the goods did eventually get delivered at around 4.15pm that afternoon. The people are friendly enough, but their systems appear disjointed.
5 July 2026
Reply from Huws Gray - Wrexham
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with your delivery confirmation and the subsequent scheduling issues. It is clear our internal communication regarding your order was not as seamless as it should have been, leading to frustration and inconvenience for you.
We are reviewing our processes to ensure such disjointed experiences are avoided in the future. We are committed to improving our systems to provide a more reliable and efficient service for all our customers.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
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