Julie at Huus could not have been more helpful. The chairs I was hoping to buy were selling fast. I wasn’t in a position to take them so she offered to put them aside for me for a few days whilst I... See more
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Last year, we ordered our wardrobe from Huus. It took quite some time before the wardrobe was delivered, which is understandable. However, when it finally arrived, two huge boxes were dropped in f... See more
The worst experience ever!!! They took my money! Nothing deliverd! They sent an emai that I’ll get a refund. One month later nothing. Is really a scam! Ik heb van jullie reactie dat de terugbetaling... See more
Company replied
Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had n... See more
Company replied
Company details
Written by the company
HUUS is dé (online) meubelwinkel van Nederland waar kwaliteit en betaalbaarheid hand in hand gaan. Onze missie? In elk huis een meubel van HUUS. Of je nu houdt van industrieel, modern of japandi, bij HUUS vind je meubels die perfect passen bij jouw interieurstijl. Ontdek de complete woonbeleving in onze winkels in Hengelo, Apeldoorn en Hazerswoude-Rijndijk. Laat je inspireren door sfeervolle interieurs, stijlvolle accessoires en krijg persoonlijk advies van onze ervaren stylisten. En natuurlijk: proefzitten mag altijd! Op zoek naar een comfortabele bank, een elegant dressoir of een finishing touch voor je interieur? HUUS biedt een ruime collectie met betrouwbare kwaliteit, eigentijds design én scherpe prijzen – zowel online als in de winkel. 👉 Shop vandaag nog op HUUS.nl of bezoek één van onze woonwinkels.
Contact info
Wegtersweg 14-6, 7556 BR , Hengelo, Netherlands
- 074 - 250 33 74
- klantenservice@huus.nl
- huus.nl
2.9
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
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Reply from HUUS
Wat fijn om te horen dat de levering goed is verlopen. We wensen je veel plezier van je nieuwe aankoop!
Bad delivery time and customer service
Delivery at the max time expected or after. Package damaged, they would take it back and so leave me 8 more weeks or more without replacement.
Bad customer service and no phone answer.
13 February 2024
Reply from HUUS
Good morning Thomas,
How annoying to read that you had a bad experience with us.
A broken table is certainly not nice, we apologise for the inconvenience. I see that we have created an exchange and you have received a plan email for this.
That means you will have a new table in your home within 2 weeks!
We can be reached by phone between 10:00-17:00.
We hope this resolves your complaint to your satisfaction.
Kind regards,
Sarah
Team HUUS
Reply from HUUS
Beste Astrid,
Bedankt voor 5 sterren beoordeling aan HUUS.
Goed om te horen dat je zo positief bent over ons! We zijn blij om je goed te kunnen helpen met onze service. Veel plezier met je nieuwste aanwinst van HUUS.
Met vriendelijke groet,
Bas
Team HUUS
Great service
Great quality product for a good price. Delivery was included and was delivered on time. Highly recommend Huus for furniture!
5 February 2024
Reply from HUUS
Dear Janco,
Thank you for your 5 star review to HUUS
We are pleased that we were able to make you happy with new beautiful furniture and that you are pleased with the price/quality ratio. Good to hear that the delivery was on time. Have fun with your latest acquisition and hopefully see you soon at HUUS!
Yours sincerely,
Bas
Team HUUS
Reply from HUUS
Dear R. Chozas,
Thank you for your review,
Thank you for being satisfied with your new wallrack.
Nice that the delivery went without any problems.
Have fun with your new wallrack!
Remco
Team HUUS
I do not recommend it.
We did not have a positive experience with huus. we ordered two items on Nov 25th and one of them was in stock. Today that I am writing this review is Jan 18th and we have not received it yet. We called customer service many times and stayed on the line for over half an hour each time. We canceled the other order which was going to be built, sure we made the right decision.
I am pretty sure that eventually, we will cancel the in-stock item as well, we just wanted to give it a try and be patient.
to recap, I do not recommend it. I do not know about the quality of products since I have not received any, but regarding the purchase itself, it is not worth the time and pressure.
11 January 2024
Reply from HUUS
Beste,
Dank je wel dat je de moeite hebt genomen om deze review te schrijven. Dit waarderen wij enorm. Mijn excuses dat je deze ervaring met ons hebt. Dit is niet onze bedoeling.
Als je wilt dat ik nog even met je mee kijk, zou ik je willen vragen om te mailen naar servicewebshop@huus.nl onder vermelding van jouw ordernummer. Ik doe mijn uiterste best om je zo snel mogelijk te beantwoorden.
Nogmaals mijn excuses en een fijne dag gewenst,
Lisa
Team HUUS
The table is really nice and exceeded…
The table is really nice and exceeded my expectations. The only issue was on assembly, if steps are followed in order, the legs do not align with the holes on the table top.
23 December 2023
Reply from HUUS
Dear Leslie,
We thank you for you kind words.
It is amazing to read that you're very happy with your table and it exceeded your expectations. We will keep the feedback of the assembly in mind.
Kind regards,
Stijn
Team HUUS
De service na aankoop is prima.
4 December 2023
Reply from HUUS
Beste Thomas,
Dankjewel voor je fijne feedback.
Super dat de service na je bestelling helemaal naar wens is verlopen en je blij bent met hoe het gehele proces verlopen is.
We wensen je veel plezier met je aankoop.
Met vriendelijke groet,
Stijn
Team HUUS
Service is good when you phone but not by email
Service is good when you phone, otherwise I never received a response to my emails (5 emails in 4 months)
22 November 2023
Reply from HUUS
Dear Alex,
Thank you for your kind review.
It's good to hear that you have correctly been helped on the phone and in total we gave you a good experience.
We will take the feedback about the emails into our improvement proces.
Kind regards,
Stijn
Team HUUS
Very good carpet
Very good carpet, colors, material everything! Made our home extra cozy.
23 November 2023
Reply from HUUS
Dear Ebru,
Thanks for your positive comment.
We are happy that we contributed to a good feeling with the delivered carpet and that the materials have also been to your liking.
Kind regards,
Stijn
Team HUUS
Hard to contact
There is no information when the furniture will be delivered. We have to call huus that, however the waiting line took hours. One of the chair that I bought is also missing the screws.
20 November 2023
Reply from HUUS
Dear Rida,
Thank you for writing this review. We appreciate this.
Sorry it's difficult to contact us. It's very busy at the moment.
You can email us to servicewebshop@huus.nl with a photo of the order. We will then help you within a week to solve the problem.
Have a nice day.
Lisa
Team HUUS
Worst webshop in terms of client…
Worst webshop in terms of client satisfaction.
Ordered dinning table and chairs 4 months before. One of chair was not in stock and was showing a wait time of 3months. After ordering No clarity on status at all. After 4 months received only the chairs and still waiting for table which was showing in stock.Order status is already showing completed. No one replies to mail.If you call be ready to be in queue for half hour before someone picksup.
Not recommended at all.
9 November 2023
Reply from HUUS
Dear Mukesh,
Thank you for writing this review.
I'm sorry to hear that you didn't get in touch with us properly. We do our best to help everyone as quickly as possible.
If I can help you with your order, please let me know. You can then send an e-mail to servicewebshop@huus.nl.
Sincerely,
Lisa
Team HUUS
Top super blij mee
1 November 2023
Reply from HUUS
Beste Petra,
Bedankt voor de positieve feedback.
Erg mooi dat je super blij bent met ons en onze producten. Fijn dat je hiermee tevreden bent gesteld en je lekker kunt genieten van je nieuwe aankopen
Met vriendelijke groet,
Stijn
Team HUUS
Contact en levering
1 November 2023
Reply from HUUS
Beste,
Bedankt voor het schrijven van jouw review. Ik zie dat het niet helemaal naar wens verlopen is.
Mocht ik je ergens bij kunnen helpen, dan hoor ik het graag van je. Je mag ons dan mailen op servicewebshop@huus.nl onder vermelding van jouw ordernummer. Wij doen ons uiterste best om binnen 3-5 werkdagen te reageren.
Fijne dag en vriendelijke groet,
Lisa
Team HUUS
Great quality and service
I ordered a table on HUUS.nl, and the result is even better than expected. My table is very high quality, the delivery process was smooth. I would highly recommend.
16 October 2023
Reply from HUUS
Dear Apolline,
Thank you for your positive review.
It makes our day when we read your kind words about our services. It's also very nice that the product quality is how you imagined it would be.
Kind regards,
Stijn
Team HUUS
Reply from HUUS
Beste Miranda,
Erg bedankt voor de goede feedback.
Goed dat onze service je heeft kunnen helpen aan een goed gevoel en je kapotte stoel snel en zonder problemen heeft kunnen omruilen.
Met vriendelijke groet,
Stijn
Team HUUS
Fast delivery and product looks nice…
Fast delivery and product looks nice with good quality.
10 October 2023
Reply from HUUS
Dear George,
Thank you for your kind words,
We hope you enjoy your new products and we´re happy you like our fast delivery and that the product is nice and good quality.
Kind regards,
Stijn
Team HUUS
Picked the chairs I wanted and got…
Picked the chairs I wanted and got exactly what was shown in the picture. Good quality and comfortable chairs. The delivery took about 3 weeks which I doing was quick as well. 👍🏽
6 October 2023
Reply from HUUS
Dear Angelina,
Thank you for your positive words.
It makes us very happy to know that our products have given you a good feeling and that they are comfortable.
Kind regards,
Stijn
Team HUUS
The table is not good
The table is not good, and I'm waiting that you can sand me a new one
28 September 2023
Reply from HUUS
Dear Marco,
Thank you for posting your review.
We are very annoyed that your ordered dining table was not to your satisfaction!
I see that an exchange has already been initiated for you.
As soon as the new dining table is received in our warehouse, you will receive an invitation by email to schedule an exchange.
Have a nice day and kind regards,
Anne
Team HUUS
Reply from HUUS
Dear Aline,
We thank you for your kind words.
It's great to read that all was perfect troughout the process of your order. Also great that everything was delivered on time and that you find the quality of our products very good.
Kind regards,
Stijn
Team HUUS
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