Never got my order. After over 2 weeks with messaging back and fourth they decided to give my money back, because they couldn't deliver the sports bra. I don't get what went wrong and didn't get an ex... See more
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See what reviewers are saying
I've had two orders. The first one didn't arrive within 20 days and mysteriously was taken back. Money still not returned. No explanation. The second one went through within a week . My impression i... See more
Company replied
Pity for the cool items but online you will get scammed and their "customer service " is horrible! Lazy rude incompetent and surely not checked bec they allow themself to say they wont reply anymore a... See more
Awesome products, quick delivery and friendly staff. Just a shame that they just seem to enlarge the larger sizes instead from the small ones instead of making them really fit people with a larger c... See more
2.4
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice and fast
26 December 2023
Unprompted review
It fits perfectly
24 December 2023
Unprompted review
No reply from customerservice
After several messages and two weeks passing, customer service have not responded with other than automated message saying that they will reply asap. 😒
4 December 2023
Unprompted review
Impossible to return unwanted items
I purchased a number of items from this store. I have tried to return some of them,completed online return form but return label was never sent to me. I have tried to contact them via messenger but had no response for 3 days now. I have now completed online form with request to contact, so let's see what happens. Either way this is poor customer service and I won't be buying again.
29 November 2023
Unprompted review
Quick and easy website
Quick and easy website, quality stuff, but slow response on customer service (four days) and rigid automated system (delivery address was default and not displayed during ordering, and I was unable to change after order confirmation).
10 November 2023
Unprompted review
Reply from Hunkemöller
Thank you for the feedback and you are happy with our service !
Have a great day.
Best Regards , Hunkemoller
Reply from Hunkemöller
Thank you for the feedback !
I am very happy to hear that you have had a great experience with us and that you have therefore given us 5 stars. Thank you for taking the time to leave us a review, we really appreciate it!
Have a great day.
Best regards , Hunkemöller.
Not what I was expecting!
27 October 2023
Unprompted review
Fast delivery
Fast delivery, good selection of products, good quality products on good price.
4 August 2023
Unprompted review
Reply from Hunkemöller
Thank you very much for your purchase.
We're glad you're happy with your purchase.
We wish you a wonderful day.
Best regards / Hunkemöller
Nice soft jersey quality
Nice soft jersey quality. Makes me sleep well.
quick delievery.
Acctually, Danish is my mother tongue
7 August 2023
Unprompted review
Reply from Hunkemöller
Tusind tak.
Det glæder os du er tilfreds med dit køb og vores service.
Vi ønsker dig en dejlig dag.
Med venlig hilsen / Hunkemöller
Easy ordering and quick delivery.
Easy ordering and quick delivery to shop.
23 June 2023
Unprompted review
Reply from Hunkemöller
Tusind tak.
Det glæder os du er tilfreds med dit køb og vores service.
Vi ønsker dig en dejlig dag.
Med venlig hilsen / Hunkemöller
Very good and satisfied delivery
1 June 2023
Unprompted review
Reply from Hunkemöller
Tusind tak.
Det glæder os du er tilfreds med dit køb.
Vi ønsker dig en dejlig dag.
Med venlig hilsen / Hunkemöller
Fast shipment an very good quality for…
Fast shipment an very good quality for the products payed for.
8 March 2023
Unprompted review
Reply from Hunkemöller
Thanks for the review and giving us 5 Stars !
Happy for hear you are satisfied with the delivery and quality
Best Regards
Hunkemoller
Room for inprovement
They did’nt have my full order, so without informing me, they send only a part of my order. The customer service was polite but very hard to reach.
All in all there is room for inprovement :)
9 February 2023
Unprompted review
Reply from Hunkemöller
Thank you for your review.
I am very sorry to hear that unfortunately the experience can only give 2 stars, we certainly want to provide a better experience than this.
I will take this feedback further, to ensure this will be heard and worked on.
Have a great day.
Best regards, Hunkemöller.
No notification on available pickup, so items returned without notice
Ordered items on December 29th 2022. I went to the store January 6th to ask about it, because my order said finished in the app. No package, I was told to give it a week and then advised to call beforehand, so I didn't have to travel. I called the store about a week later, asked about the package again, no package. They told me to contact customer service. I was then told, after reaching out to customer service, that my package had been delivered to the store January 3th, and returned because I didn't pick it up within 10 days.
And they can't just re-send it, I have to order the items again, one isn't in stock and the sale price is no longer available.
And I have a feeling that if I didn't reach out, nothing would ever happen.
16 January 2023
Unprompted review
Nice personel and good help
Friendly staff and easy to find product. Fits nicely and good quality
19 December 2022
Unprompted review
Reply from Hunkemöller
Thank you for your review.
I am very happy to hear that you had a very good experience with us and that you have therefore given us 5 stars. Thank you for taking the time to give us a review, we really appreciate it!
Have a great day.
Kind regards Jessica, Hunkemöller.
Slow slow delivery
Slow at delivery. Has still only received 50% of my order. But the amount was deducted immediately. Not impressed by
26 December 2022
Unprompted review
Reply from Hunkemöller
Thank you for your review.
I am very sorry to hear about the experience you have had which led you to only give 1 star, we certainly want to provide a better experience than this.
I would love to hear more about your experience to see if there is anything I can help with in this situation. I therefore hope that you will take the time to write about your experience to this email: kundeservice.dk@hunkemoller.com.
I look forward to hearing from you and looking into the matter.
Have a great day.
Best regards, Hunkemöller.
Very bad..
Ordered a christmas gift the 14. dec. not even shipped yet. Recieved an email where I was told that part of the set where not in stock, but the rest will be shipped. I only ordered stuff that where in stock. Why ship out 1/2 a set of underwear? Maybe to waste my time for returning the stuff again.. Very poor service.
24 December 2022
Unprompted review
Late and wrong delivery
Almost 2 weeks delivery time and when it finally arrived one item was missing as it was out of stock, despite the fact it was in stock according to the web site
10 December 2022
Unprompted review
Reply from Hunkemöller
Thank you for your review.
I am very sorry to hear that there was an extra delay with the delivery of your parcel and you were missing an item, we certainly want to provide a better experience than this.
If you have any other comments on your experience, then you can always write about your experience to this email: kundeservice.dk@hunkemoller.com.
Have a great day.
Best regards Jessica, Hunkemöller.
Athe time of the order it was available, but in realisty sold-out
On the order it was available, but when it came to delivery it was sold out - without notive. Now i have the trouble sending back the delivered items that matched the one missing.
6 December 2022
Unprompted review
Reply from Hunkemöller
Thank you for your review.
I am very sorry to hear that unfortunately some of the items were sold out and that the experience therefore can only give 1 star, we certainly want to provide a better experience than this.
I would love to hear more about your experience to see if there is anything I can help with in this situation. I therefore hope that you will take the time to write about your experience to this email: kundeservice.dk@hunkemoller.com.
I look forward to hearing from you and looking into the matter.
Have a great day.
Best regards, Hunkemöller.
Bad delivery time
You take a long time to deliver the item and you don't respond to my messages "email, chat, FB or messenger"
30 November 2022
Unprompted review
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