My review is the same as the others here, avoid this company at all costs. I placed an order for 2 shirts, never being told that 1 of the items was a preorder nor was this ever explicitly stated. I re... See more
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Placed an order. Two months went by with no update or shipping. Tried emailing them multiple times over the next month with no response. If these guys spent half as much time taking care of orders as... See more
Ordered a shirt on one of the companies vintage flash sales in their Instagram stories, sent Venmo, and never received the product despite multiple texts and messages saying they’d send it. Eventually... See more
This company is ridiculously poor. They use the guise of "small business" to mask their non customer-centric tendencies. As a small business, a true small business, you need to focus primarily on... See more
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Beware
I ordered a sweatshirt 2/10/2020 and haven’t heard anything back. He is extremely active on his social media page and can draw on shirts to bid for $200+ but he can’t fulfill orders from over a month ago? Dude, I understand you’re a small business but that makes ZERO sense. I’ve reached out multiple times through email, Instagram dm, and even commented on a photo on insta and not a single reply back. This is super frustrating. I feel scammed af. If you’re interested in a clothing item for your next Disney trip, order a year in advance. Maybe it will make it in time.
I don’t want Hood Gear anymore.
I ordered from Hundredacrehood on 2/2/20, they offered a “super bowl” discount so I figured that was a great time to buy. I ordered two shirts: Goofi Gang & Monsters Ink. Got a confirmation email stating shipping can take up to two weeks. After two weeks I hadn’t heard anything so I emailed for an updated. Got an automated email that it could take up to 5 business days to hear back. Nothing after 5 days. Tried emailing again. Tried completing the email form. Tried DM’ing Chad on Instagram. Tried getting through to Chad through his multiple “surveys” and “bidding” stories he was putting on Instagram daily. Finally heard back from him after calling the company out on my Instagram story. He asked me to take the story down to “get this resolved”. I did. And didn’t hear back from him for another 4 days. Today I received an email telling me the facility that makes the Goofi Gang shirt is having “some issues”. Super frustrating to know it’s taken over a month for them to realize while my order just sat unfulfilled, but my money certainly got taken. And nothing regarding the other item I purchased? I have sent Chad Instagram DM’s again asking for a refund. Once again trying to reach out on his stories. Trying to get his attention for him to make this right.
I thought I was a fluke
I thought I was a fluke, like my order slipped thru the cracks, but this homie is a SCAM. I ordered something in January and have yet to receive any words back, email or Instagram message otherwise and the exact same thing as everyone elses reviews, has happened to me. Reached out to deal with this via PayPal hoping to get my money back. In his Terms and Conditions link on the site it says they dont even offer refunds! Beware, this guy and his site sucks. Wish I would have seen this site before I ordered.
Do not order from hundred acre hood...
Do not order from hundred acre hood.... attempted to order 3 times and MONTHS and MONTHS go by and i never received the clothes.... i placed an order DEC 5 and JAN 1 and never got either of them and its now MARCH....never responds to customer emails... i had to file claims through paypal to get my $$$$ back....Hes posting pics in the parks everyday spending customers $$$$ and never giving them the clothes they pay for.... straight thief... doesnt care at all about getting customers what they pay for....will lie and say there is a problem with the printer over and over again.....do not give him your money!!!!!! He also has an F rating with the better business bureau and im sure the positive reviews on here are fake to try to get his rating up
Horrible business.
This company is ridiculously poor. They use the guise of "small business" to mask their non customer-centric tendencies. As a small business, a true small business, you need to focus primarily on the customer experience. This company DOES NOT do that. They don't respond to messages. They filter any negative, public-facing comments on IG...thus you will NEVER see negative comments on their photos. Makes things seem like business practices are copacetic(which they are not).
Really boils my tea!
For a place that promotes the happiest place on earth our experience with them has been the farthest from it.
Kick rocks, @hundredacrehood
These guys are awesome
These guys are awesome! Very interesting take on theme park fashion, more edgy than the other stuff. I did had an issue with one of my orders but they took care of it and even sent me a freebie. 10/10 would recommend you check these guys out if you like Disney!
Appalling Customer Service and Ignored Emails
I pre-ordered a jacket and hat on November 27, 2018. I paid $65.18 for these items up front and was promised a two-week turnaround time. Two weeks passed, but I was willing to wait for the items and assumed a holiday delay. Apparently these items were never even printed or made, and thus were never shipped out to me. I inquired about when these items would be shipped to me, and I was told they would be ordering a batch in the second week of November 2019. I said I was fine with waiting, but my patience was my downfall in this situation.
Since this was a brand I had been ordering from for years and always trusted, I ordered a shirt on February 24th 2019 (amount of $24.00). This was also my mistake, as I should have known not to trust them when my first order had not been fulfilled. I waited for this item as well and it was never even shipped out to me.
November 2019 passed by and I sent multiple Direct Messages to the company on Instagram asking when I would be receiving these items. My messages were ignored, so I sent an email to the company's Customer Service email address on 12/12/2019. I was told my email would receive a response in 3-5 business days. That email was ignored, so I sent another one on 12/18/2019. That email was also ignored, so I sent a THIRD email on 12/24/2019. I also did not receive a response to that email. I sent another message to the owner of the company on Instagram and was told on December 19th that I would be receiving a refund in a few days. I never once received an apology for the YEAR AND A HALF they have had my money in their pocket and I have not had any merchandise.
It is now 1/9/2019 and I still have not heard back from any Customer Service representatives or ANYONE from Hundred Acre Hood via email. I have sent multiple messages and comments to the business after my last chat with the owner and have not heard back from anyone. Unfortunately I will not be able to trust this company anymore due to their broken promises and appalling customer service.
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