Humidity Reviews 305

Reply from Humidity

Updated Dec 3, 2024

Hi Renee,
We are sorry that you feel this way. Our sales policy is in line with most brands and we do go above and beyond to make it as clear as possible that our sales policy is that "Sale items cannot be returned or exchanged". This information is accessible all over our website, sale posts, and emails.
We would have explained further to you that returns come with a processing cost- all returns must be checked first, re-steamed, sometimes relabelled and repackaged. Sale items are sold at a huge discount- we just cannot justify these costs in time and wages- there is no trying to be difficult. We understand it's tough out there, but we always say to our customers that ring us to see what we think - "Don't buy if you're unsure." We always strive for a happy customer. If you have any questions or need further assistance we are always happy to help.
Kindest,

Reply from Humidity

Updated Oct 14, 2024

Hi Samantha, Thank you for your review. I have just checked, we received your most recent order at 9:00 am Monday and it was shipped that very afternoon. We pack fast and we ship fast! It arrived to you the following Tuesday – 6 business days for delivery – which is normal if you select “standard post”. I noticed on some of your previous orders you selected Express instead which we always recommend, I can see these parcels were delivered to you within 4 business days. Maybe that’s why you thought this time it was slower, but definitely not two weeks. We are based in Western Australia in the Margaret River region so our delivery time is slightly longer than if we were on the East Coast.

An automatic confirmation email is sent to customers when their order has been placed and another when shipped with tracking details. They may have gone to your junk folder if you have received them. I’m not sure why you are not getting alerts from Australia Post – we will look into this. Thanks for letting us know. I would recommend downloading the Australia Post app to ensure you receive their updates. Thank you

Reply from Humidity

Sep 4, 2024

Hi Jane, we are happy to hear that you thought the dress was lovely and will repurchase. We do try to make our return policy as clear as possible to avoid unhappy customers. There is a terms and conditions box that must be ticked at checkout that reinstates "sale items are final sale and cannot be returned or exchanged." Our website will not let you check out until you have ticked this box and agreed with the terms.
We recommend also using our size guide for when you do repurchase to help you with sizing as we hand measure every garment to make sure that customers are 100% confident with the size that they are purchasing.
If in future you're ever unsure of sizing or about our returns policy, then please reach out and we would be more than happy to assist further. Thank you.

Reply from Humidity

Sep 4, 2024

Dear Ros, I'm sorry to hear you are unhappy with your new garment. As we explained, we do go above and beyond to capture the colour of garments as accurately as possible. The colour of the cardigan is a very close match to the photos we provide online – there is always a slight difference due to different computer screens and photographic lighting. Unfortunately, there is no way for us to control this.
We always recommend contacting our customer service team if you are unsure about a garment, especially when on sale - we are more than happy to help. Thank you.