Hume Health Body Pod Reviews 

OMG - do not buy from Hume Health - they are absolute scammers. I returned an unopened and unused Pod within their returns period, for a refund (unwanted gift) and did not receive a refund despite lots of chasing and proof of return. Raised a dispute with Paypal and amazingly they found in Hume Health's favour and I still have no idea why! So Hume Health got their Body Pod back and kept all my money! Pirates

Horrible horrible horrible! Such a waste of money. The product is trash, I can’t even get it to connect again to Bluetooth after the first time. Two weeks pass and they still haven’t approved my refund.

Per so many people on here, the scales didn’t work accurately at all, and having returned them, I am now two months into fighting the Hume client services team to give my money back. If you are reading this before buying you can hopefully avoid the same fate.

Waited over 6 weeks for scales to arrive! They really ain’t great! They give me 2 different weights on the same app page! When i speak to customer service they tell me there’s a bug and there trying the hardest to fix! Save your money and try a different scale!

Absolute load of rubbish and a waste of money. For example, as PERCENTAGES of total body mass, how can Lean Mass, Body Fat and Body Water ALL go up if all other metrics remain the same? It’s mathematically impossible. DON’T BUY THIS JUNK!

I bought the Hume Health Body Pod but it did not work correctly and the company advised me they were refunding me on 26th January. I have been waiting 2 months now for the refund and when I chased them about it, they told me they were coordinating with the billing team about this, but nothing happened. I was planning to buy the Hume Health Band too to go with it, but obviously won't now.

They delivered my order to the wrong address and the information they sent to me as proof when I contacted them doesn't match anything about my location or my house. I want my product or my money back ASAP.

Horrible from day one, software difficult and picky, hardware also nasty to use, handle awkward, can’t move scales around easily either, sticks to the floor too much.wish I could give 0 stars to be honest. Complete waste of money.

Cancelled my order within 1 hour on 7th February. Still haven't received a refund after chasing for over 6 weeks. Customer service is poor. Sent a l8nk to their complaints procedure but the link doesn't work. Now raising a credit card dispute

Genuinely inspiring to see the body analysis displayed both graphically and in more detail with data.
Explanations accompany the data and suggest helpful ways in which improvements can be made.
Really helps to motivate.
Customer service helpful and responsive.

I returned a product to HumeHealth and have been chasing a refund for over six weeks now with no resolution.

On 6th of February, their support agent confirmed my return had been received and said the refund had been requested, telling me to expect it within 7–10 business days. When nothing arrived after ten days, I followed up on 2nd of March. I then had to chase again on 10th of March, and was told the refund was "in progress" and the billing team was working on it. Their agent promised to follow up internally and update me, but here we are on 21st of March, still without a refund.

That's over six weeks since the refund was supposedly requested, across multiple follow-ups, with nothing but apologies and vague reassurances. The return was completed on their end back in early February, there's no acceptable reason for a refund to take this long.

I'd avoid this company if you value your time. Getting your money back shouldn't require this level of effort.

I'm at a point where I don't even know if I will get my money back.

Absolutely rubbish & just a gimmick! Plus the customer service is not helpful at all. My delivery took ages to arrive and they kept using stalling tactics, my tracking hadn’t updated at all in almost 2 weeks. Said they would refund but never did. Miraculously the scales then turned up the next day! How convenient. They also said due to the delays they would add a 3 month trial to my account of their premium health service, they never did. It’s extremely expensive for a scales that basically says it measures all these different things but it’s all a gimmick really. Even with an influencer discount it still cost £143! I wish I hadn’t been sucked in by this influencer!! Trying to return the scales, I’m happy to pay return postage costs expecting it to be sent back to their UK warehouse except they are wanting me to return back to their USA warehouse, of which will cost so much which I refuse. They offered my a 20% discount to keep the item which I also don’t want. Don’t bother purchasing and spend your money on something else instead. No transparency on their website about return address just states easy returns with no questions asked. A load of rubbish. Avoid!!

I accidentally ordered two scales. I realized within moments of confirming my order. Their policy states that if you cancel within less that an hour of ordering they could do it. THIS IS UNTRUE!! They would not cancel the order. I then figured I would just return them when they arrived. I immediately did so, didn't even remove them from the box. I have now been in an email battle with them begging them to return my money for almost 3 months!! They just tell me they are still processing my return.... for 3 months?? I finally tried to report them to the BBB and THEY HAVE AN F RATING!! BUYER BEWARE!! My next step may be small claims court just to prove the point that you can't just keep people's money.

Absurdly bad.
The product does not work on so many levels. But bad as it is, nothing can measure up to the snide indifference and mindless dribble of the customer care people.
Too stupid to be people , too inefficient to be a chatbot.

Suggestion, play along and at some point you'll get a replacement pod.
Play along everyday, and you'll get a free one everyday.

Too bad that it doesn't bloody work.

Hume Health is the biggest scam. I returned the scale and it’s been a month that o have not received my refund. Every day they tell me it’s been processed. DO NOT DEAL WITH THIS COMPANY!!

Scales didn’t connect to my phone and the app didn’t work. Contacted the company, they replied after a few days with instructions of what I had already done, but asked for photos, which I sent. They came back to say they could confirm that the item was defective and they would send a new pair of scales. I advised that I didn’t want a new set, I just wanted a refund. They eventually agreed (after I quoted credit consumer act) however after a month of back and forward, I have still not received my refund! I keep being told it’s on its way but nothing! I have held off writing this but doing so at a last ditch attempt of trying to get my money back!!

This product and company are a disgrace. The body pod is useless. It is so inaccurate. Then dealing with Hume for a refund is an incredibly frustrating process. Dealing for 5 different people over email for the past week. Each one asks for information without going back through the email chain to see what was already agreed. One of them acknowledges the machine is not working and says they will send me a replacement and to throw the current one away. When I say I don’t want a replacement, I want a refund the ask me to get a dexa scan to compare results. I show them body fat Caliper calculations and pictures and they still will not process a refund. Avoid this company.

I used the scale every morning for several months. One day, it would not connect with my phone. I recharged the scale's battery (it never indicts when it is low) and reconnected the Bluetooth. It connected that day. The next day, the same thing happened, no connection. If I have to reconnect every morning, what a waste of time. Not worth it. Don't waste your money or time on this one!

Shocking Scam!

Most the features advertised with this scale are only available if you pay a monthly subscription on top of the price of the expensive scales. The body fat % was 4% out! When you ask to return this after realising that you've been scammed and the scale is useless, you will be told that it's your responsibility to post it back (£12 it cost me). Next the refund, after a week of being fobbed off with excuses of why it hasn't been processed yet I gave up and opened a case with PayPal, Hume contacted me to ask me to close the case otherwise it'll take 70days to resolve, this was a lie as they only have 7 days to respond to the PayPal case !.

Avoid this company, it's a big scam.

DO NOT BUY!!! I cancelled my order (#SHHUME816048) on January 12th, 2026, within the legal 14-day cooling-off period. Despite receiving multiple written confirmations that my refund of EUR 183.41 was "initiated" or "in the queue" from various staff members (Jeko, Sweetcel, Nowell, Patricia, and John Patrick), I have still not received my money.It has now been over 60 days. The company has missed every single deadline they set themselves (14 days after warehouse receipt, then 7-10 business days, repeatedly) . Furthermore, they stated on January 30th that the package would be considered lost if tracking didn't update for 7 days—tracking has been stuck since January 28th, yet still no refund .I have now been forced to open a formal PayPal dispute (Case ID: PP-R-BFF-620642019). This level of customer service is unacceptable and deceptive. Do not buy from this company unless you are prepared to fight for your money back.