Worst customer service ever I paid for a product, and it was delivered to the Humac store. However, Humac has now closed all of its stores without providing any proper announcement or clear i... See more
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See what reviewers are saying
I recently purchased a MacBook from Humac and I'm very happy with the entire experience. The online ordering process was fast, and the payment went through without any issues. Delivery took only 2 or... See more
Dear HUMAC, I had great problems related using the Apple Care+ Service in Turkey and I have contacted your support service via this tool. Robin Witzner, the Teamleader from your Service and Custome... See more
Company replied
Had an excellent experience with the staff here. My iPhone would not turn on or connect to a laptop. Even though my issue was not resolved, the staff proved that they were willing to try multiple sol... See more
Company replied
Company details
- Computer and Accessories Store
- Cell Phone Store
- Computer Repair Service
- Computer Store
- Electronics Store
- Phone Repair Service
About Humac
Written by the company
Vil du i kontakt med Humacs kundeservice? Se hvordan her.
Humac er certificeret af Apple som Apple Premium Partner (APP), og vi er de eneste i Danmark, som har denne status.
Det betyder, at vores medarbejdere er ekstra godt uddannede i Apples produkter, så vi kan give dig den rigtige rådgivning – hver gang. Hos Humac går vi op i, at hjælpe dig med at få mest ud af dine Apple-produkter, og at finde det helt rigtige produkt, der passer præcis til dine behov.
Vil du lære mere om dine Apple-produkter, har vi skrevet en masse artikler med tips og tricks på Humac Highlights. Udforsk Humac Highlights her.
APP-certificeringen garanterer dig således dybdegående viden omkring Apples produkter i alle Humacs butikker og på humac.dk
Humac har egne service værksteder med titlen Apple Authorized Service Provider (AASP). AASP er et kvalitetsstempel fra Apple, som betyder at vi kun udfører autoriseret service på Apple-produkter og med godkendte originale reservedele. Det er din sikkerhed for, at dit produkt bevarer sin reklamationsret og fungerer optimalt under og efter serviceforløbet.
Humac er certificeret af Apple som Apple Premium Partner (APP), og vi er de eneste i Danmark, som har denne status.
Det betyder, at vores medarbejdere er ekstra godt uddannede i Apples produkter, så vi kan give dig den rigtige rådgivning – hver gang. Hos Humac går vi op i, at hjælpe dig med at få mest ud af dine Apple-produkter, og at finde det helt rigtige produkt, der passer præcis til dine behov.
Vil du lære mere om dine Apple-produkter, har vi skrevet en masse artikler med tips og tricks på Humac Highlights. Udforsk Humac Highlights her.
APP-certificeringen garanterer dig således dybdegående viden omkring Apples produkter i alle Humacs butikker og på humac.dk
Humac har egne service værksteder med titlen Apple Authorized Service Provider (AASP). AASP er et kvalitetsstempel fra Apple, som betyder at vi kun udfører autoriseret service på Apple-produkter og med godkendte originale reservedele. Det er din sikkerhed for, at dit produkt bevarer sin reklamationsret og fungerer optimalt under og efter serviceforløbet.
Danmarks førende Apple-ekspert
Written by the company
- 3 års reklamation
- Få 3 års reklamationsret, når du køber en ny Mac, iPhone eller iPad hos Humac. Et ekstra år. Til dig fra os.
- 7 dages opstartsrådgivning fra du aktiverer enheden
- Lad din lokale Humac-butik eller vores kundeservice hjælpe dig godt i gang med din MacBook, iPhone eller iPad.
- 100 dages returret
- Det skal være nemt at finde det helt rigtige produkt. Med 100 dages returret giver vi dig ro til at træffe det rette valg.
- Èt gratis sundhedstjek efter det første år
- Kom forbi din nærmeste Humac-butik og få et grundigt sundhedstjek af din iPhone, MacBook eller iPad efter første år.
- Fragt fra 49 kr.
Returret
100 dages returret
Ved køb hos Humac har du som privatkunde 100 dage til at returnere varen og enten bytte til anden vare eller få pengene retur, hvis produktet returneres i original emballage med ubrudt plombering, og original faktura skal medfølge.
Der gælder dog nogle undtagelser for de 100 dages bytte- og returret:
Hvis produktet er solgt med abonnement, med forsikring, som specialbygget maskine (CTO), eller der er tale om digitalt plomberet indhold, som kunden selv downloader eller får tilsendt via elektronisk post (f.eks. licenser til software), bortfalder returretten.
Der er ikke bytte- og returret, hvis produktet er solgt med delbetalinger/låneaftale.
Bytte- og returretten gælder heller ikke reparationer eller serviceydelser.
Bytte- og returret er kun gældende for privatkunder og kan derfor ikke bruges, såfremt du har handlet i et erhvervsmæssigt formål via CVR-nummer.
Bytterettens 100 dage regnes fra den dag, du modtager dit produkt. Produktet eller produkterne, du ønsker at returnere, skal være Humac A/S i hænde senest den 100. dag, efter handlen er indgået.
Ønsker du at benytte retten til at bytte et produkt købt online til et andet produkt i forbindelse med brugen af 100 dages bytteret, skal Humac A/S gøres opmærksom på dette ved at skrive til kontakt@humac.com
Der gælder dog nogle undtagelser for de 100 dages bytte- og returret:
Bytterettens 100 dage regnes fra den dag, du modtager dit produkt. Produktet eller produkterne, du ønsker at returnere, skal være Humac A/S i hænde senest den 100. dag, efter handlen er indgået.
Ønsker du at benytte retten til at bytte et produkt købt online til et andet produkt i forbindelse med brugen af 100 dages bytteret, skal Humac A/S gøres opmærksom på dette ved at skrive til kontakt@humac.com
Contact info
3.6
Average
10K reviews
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fast delivery
16 June 2024
Reply from Humac
Thank you for your feedback! We're happy to know that you are happy with our delivery.
Best regards,
Humac
Great customer service, poor delivery
Products arrived in a very good condition and customer service was always friendly, polite and willing to answer all questions regarding my order.
The only negative was the fact that the arrival time of the products was quite delayed and there was no update via email.
21 May 2024
Reply from Humac
Hej Kimonas,
Thank you for your feedback! We are glad to hear you were satisfied with our customer service and the condition of your products. We apologize for the delay in delivery and the lack of updates via email. We will work on improving this aspect.
Best regards,
Humac
Reply from Humac
Hi Gerry,
Thank you for your feedback! We're delighted to hear that you were satisfied with our customer service.
Best regards,
Humac
God service
31 May 2024
Reply from Humac
Hej Morten,
Tak for din feedback! Det betyder meget for os at høre, at du er tilfreds med vores service.
Venlig hilsen,
Humac
God service
4 June 2024
Reply from Humac
Tak for din anmeldelse! Vi er glade for at høre, at du oplevede god service hos os.
Venlig hilsen,
Humac
I am looking for my order its been more…
I am looking for my order its been more then 7 days but yet I can’t get any update on my order still it’s processing and also they are not giving me my money back the worst service ever.
9 June 2024
Reply from Humac
Hi Bayazid,
We just spoke on the phone. I wanted to confirm that your order arrived at the warehouse today and will be shipped out today. You should receive it by tomorrow, Wednesday, at the latest.
I apologize for the inconvenience.
Best regards,
Robin
Super service
26 May 2024
Reply from Humac
Hej Katrine,
Tak for din anmeldelse! Vi er glade for at høre, at du oplevede super service hos os. Vi sætter pris på din støtte.
Venlig hilsen,
Humac
Easy and fast
22 May 2024
Reply from Humac
Hi Antonio,
Thank you for your feedback! We're glad to hear you found our service easy and fast.
Best regards,
Humac
Go service😀
8 May 2024
Reply from Humac
Hej John,
Tak for din anmeldelse! Vi er glade for at høre, at du oplevede god service.
Venlig hilsen,
Humac
Reply from Humac
Tak for din anmeldelse! Det lyder godt at høre, at du fik god hjælp fra vores ekspedient til at finde et cover til din iPad. Vi sætter pris på din anerkendelse af vores service.
Venlig hilsen,
Humac
Reply from Humac
Hej Kai,
Tak for din feedback! Vi sætter pris på dine rosende ord om vores venlige og gode service. Det er vores mål at sikre, at alle vores kunder føler sig velkomne og godt behandlet. Vi ser frem til at betjene dig igen i fremtiden.
Venlig hilsen,
Humac
God of hurtig service 😃
20 May 2024
Reply from Humac
Tak for din feedback! Vi er glade for at høre, at du oplevede god og hurtig service hos os.
Venlig hilsen,
Humac
I had very bad experience
I had very bad experience, I needed a new Apple Pencil nib(tip) for iPad. I asked the staff again and again before I purchased It to make sure that it was the right one for my pencil. When I bought it and he unpacked the package and try to put it on my pencil but could not, because it was not the one. I asked him to refund it but he said it was impossible after unpacked, in the end I have to buy a new pencil…
7 May 2024
The easy of purchasing
The easy of purchasing, the staff was well knowledgeable and advised right product
29 April 2024
Reply from Humac
Hi Anand,
Thank you for sharing your experience! We're delighted to hear that you found purchasing easy and that our staff provided knowledgeable advice to ensure you got the right product. If you ever need further assistance, feel free to reach out to us.
Best regards,
Humac
Reply from Humac
Hej Christina,
Tak for din anmeldelse! Vi er glade for at høre, at du var tilfreds med vores service.
Venlig hilsen,
Humac
Super god service
17 April 2024
Reply from Humac
Hej Jane,
Tak for din feedback! Vi er glade for at høre, at du oplevede super god service. Vi sætter pris på din støtte og ser frem til at betjene dig igen.
Venlig hilsen,
Humac
The salesperson was by far the best
The salesperson was by far the best, most skilled and knowledgeable I have encountered in a long time. He was as good as it gets.
26 April 2024
Reply from Humac
Hi Joseph,
Thank you for sharing your experience! We're thrilled to hear that you found our salesperson to be skilled, and knowledgeable. It's fantastic to know that they provided exceptional service. We appreciate your kind words and hope to see you again soon.
Best regards,
Humac
Everything goes smoothly and men Ive…
Everything goes smoothly and men Ive spoke with knows his job !
2 April 2024
Reply from Humac
Hello Karol,
Thank you for your positive feedback! We're glad to hear that everything went smoothly and that our staff member was knowledgeable and helpful.
Best regards,
Humac
I bought an Iphone15 for my nephew from…
I bought an Iphone15 for my nephew from Elgiganten and right after went to Humac Odense to buy applecare. I paid 1099kr. and I was told that I will see the coverage in the phone in 15min. It has been almost 3 weeks since then, but I still don't have the coverage. I went there many times, they just say they have a new system, it will happen in the same day, without even checking anything on the screen. So far, no coverage. My nephew lives in Germany, if something happens then what? They claim the receipt is enough, but I dont think applestore in Germany will accept a shop receipt in Denmark for coverage. I asked for the money back because then he can purchase the applecare in Germany, but refused. Product? No product. I understand if there is a system problem, but this is not how to handle it.
If the product is covered by applecare, as they claimed, then I need a written statement from apple about it. Because the receipt I have does not even have the serial number of the phone.
Here is what will happen, I will wait for couple of days more, in case I do not get the coverage, I will first contact to apple europe HQ then complain about their partners behaviour. If it is not solved, I will bring it to the court and file a case about fraud.
25 March 2024
Unprompted review
Reply from Humac
Greetings Tahir,
Would you please send me your serial/IMEI number on trustpilot@humac.com, and I'll look into it right away.
Sincerely yours,
Humac
Speedy delivery, no problems.
Delivery was guaranteed to be in two days and its exactly two days -no excuses.
23 March 2024
Reply from Humac
Hello Viviana,
Thank you for your feedback. We're delighted to hear that you experienced a speedy delivery. Ensuring that your delivery arrives precisely within the guaranteed timeframe is our commitment, and we're pleased to have met that expectation.
Best regards,
Humac
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